Inside Cisco IT
The Internet of Everything and your Contact Center
The Internet of Everything (IOE) is a hot topic in the technology world. It has become a common theme that is getting press everywhere as CIOs look to move their respective companies into the future and stay ahead of the competition. Presently technology allows you to connect everything from your refrigerator, your car, your TV, […]
ACI and CITEIS Fortify the Cloud-Enabled Data Center
In July 2014, Cisco IT turned on the Application Centric Infrastructure (ACI) fabric for the first time in our San Jose engineering data center. Since then, we’ve been...
How Cisco IT is Moving to Integrated Network Management
Do you recognize this situation? The network is growing and becoming more complex, but it is managed by a collection of narrowly focused management tools that can’t keep up. This is the situation we faced in Cisco IT. Our previous network management systems were a mixed bag: A few Cisco products here, a few third-party […]
My Week at CiscoLive! Melbourne 2015
One of my favorite events on the calendar is always Cisco Live in Melbourne, and after the record-breaking event last year, I went in with high expectations. From the moment...
Why IT Standardization?
Cisco IT has over our history become more and more standardized, with standard architectures (which are continuously upgraded to meet future business needs), and standard products, designs, software versions, and configurations. But we’ve never really told the story about WHY we have standardized so thoroughly. Many customers ask “What is the value of a global […]
A Wider View of Collaboration – and its Benefits
“Collaboration” usually means “people working together productively by sharing voice, video, and data”. Inside Cisco, the standard idea of Collaboration includes a lot of IT Technology, like: all voice-based Unified Communication (that is, all IP Telephony from hardware and software phones, and all Unity voicemail, and all Contact Centers) all Video conferencing (from Jabber or […]
Making Noise About a Quiet Data Center
I like touring Data Centers. Whether it’s a makeshift space with out-of-control cabling or a state of the art, innovative facility, I’m always curious to see how companies accommodate their computing equipment and tackle the inevitable challenges of space, power and cooling. Ten years ago I visited a then-new Data Center in the western United […]
Indoor GPS: How We’re Personalizing the Mobile App Experience
Kenny Chen We’re always looking for ways to improve the experience at Cisco tradeshows and other events. There’s free Wi-Fi. And attendees can download the Cisco Events app (powered by GenieConnect by Lanyon) for information about all global events. This includes conference agendas, surveys, interactive maps, a network connection, speaker and exhibitor listings, and more. […]
Agile in Action – eStore and Minimum Viable Product (MVP)
We are hearing so much about Agile and Fast IT at present and so I wanted to share an example of a key Agile concept in action within Cisco IT – that of ‘Minimum Viable Product’ (MVP). This simple yet powerful concept empowers you to get your product out into the marketplace as quickly as […]