Inside Cisco IT
Why Are We Reinventing Our Marketing Function?
Reena Tiwari Our customers’ expectations and buying behaviors are changing, and more brands compete for their attention. We either need to reinvent our approach to marketing or risk losing business to our competitors. The big change in buying behavior is that most of us now research a product online before we ever meet […]
Bye-Bye Email. Hello Cisco Spark!
Whatever new technology comes out, it seems that the number of emails we get every day only continues to rise. Well, not everywhere. On my last birthday, I received wishes from 65 sources: 58 from friends through Facebook and the remaining 7 from the financial institutions that I deal with (all automated system notifications). Like […]
Inside Cisco IT: Finding Secure Cloud Services
Cisco uses a variety of external cloud services, in concert with our internal IT service offerings. These cloud services could be storing or working with internal confidential material, so before we select which services to use, the cloud service providers (CSPs) which furnish these capabilities must go through a risk assessment process. This is to […]
Cisco IT’s User Experience Playbook: Deliver a Consistent, Unified Experience
In my last blog, I introduced Cisco IT’s Playbook for Ensuring a Pervasive User Experience. We consider user experience (UX) a strategic priority that requires cultural change. The playbook is our guide for ensuring that this priority becomes part of our DNA. Each chapter of the playbook lays out ways that we can improve UX, […]
Cisco Live 2015: The Millennial Perspective
Cisco Live is a yearly event where customers and partners come together to experience Cisco technology and interact with experts to learn how to take the next steps for their company. In the IT Management track, we, as part of the IT Millennial Program, had the unique opportunity to tell Cisco IT’s story to hundreds […]
Let’s Build Tomorrow Today: The Growth, Passion and Reality of IT Management
In my pre-Cisco Live US blog, I talked about my excitement and how I was greatly anticipating the event. I was both excited and nervous to present, wanting to participate in everything, and network with as many customers as possible. The week left me absolutely drained, but it was unlike any experience I have had […]
Contact Center Technology Answers for Mobile Customer Care
Has your company adapted the contact center environment for mobile customers? What are you waiting for? Fast IT is the new sheriff in town and mobility should be right at the top of corporate IT roadmaps. Agile methodologies are quickly becoming standard practice utilized across all facets of organizations to adapt and survive the fast […]
Should you think about moving your Contact Center to the Cloud?
In the world of Fast IT, the “Cloud” is a hot topic and standard conversation in roadmap meetings across all IT domains. Unless you have been away on a spiritual retreat with monks in a cave for the past year, it has been a subject that you could not have avoided. “When will it be […]
IoE and Big Data Part 2: Defining the Information Architecture
For an IT department, big data may be the largest and most complex challenge that comes with the Internet of Everything (IoE). We must be able to manage, process, and make that data available to many users and applications so they can turn it into valuable business insights.