Inside Cisco IT

July 6, 2015

INSIDE CISCO IT

Cisco Live 2015: The Millennial Perspective

Cisco Live is a yearly event where customers and partners come together to experience Cisco technology and interact with experts to learn how to take the next steps for their company. In the IT Management track, we, as part of the IT Millennial Program, had the unique opportunity to tell Cisco IT’s story to hundreds […]

July 1, 2015

INSIDE CISCO IT

Let’s Build Tomorrow Today: The Growth, Passion and Reality of IT Management

In my pre-Cisco Live US blog, I talked about my excitement and how I was greatly anticipating the event. I was both excited and nervous to present, wanting to participate in everything, and network with as many customers as possible. The week left me absolutely drained, but it was unlike any experience I have had […]

June 24, 2015

INSIDE CISCO IT

Contact Center Technology Answers for Mobile Customer Care

Has your company adapted the contact center environment for mobile customers? What are you waiting for? Fast IT is the new sheriff in town and mobility should be right at the top of corporate IT roadmaps. Agile methodologies are quickly becoming standard practice utilized across all facets of organizations to adapt and survive the fast […]

June 17, 2015

INSIDE CISCO IT

Should you think about moving your Contact Center to the Cloud?

In the world of Fast IT, the “Cloud” is a hot topic and standard conversation in roadmap meetings across all IT domains. Unless you have been away on a spiritual retreat with monks in a cave for the past year, it has been a subject that you could not have avoided. “When will it be […]

June 10, 2015

INSIDE CISCO IT

IoE and Big Data Part 2: Defining the Information Architecture

For an IT department, big data may be the largest and most complex challenge that comes with the Internet of Everything (IoE). We must be able to manage, process, and make that data available to many users and applications so they can turn it into valuable business insights.

June 5, 2015

INSIDE CISCO IT

Introducing the 2015 Cisco Live Millennial Team

Meet the 2015 Cisco Live Millennial Team from the IT Management Track! We aim to bring energy, excitement, and engaging conversation to Cisco Live to make it one of the best events you’ve ever attended.  If you see us there, feel free to come talk to us!

June 3, 2015

INSIDE CISCO IT

Cisco IT’s Playbook for Ensuring a Pervasive User Experience

User experience (UX) is a strategic priority at Cisco IT. In fact, improving user experience is incorporated into our IT Vision, Strategy, and Execution statement. When we talk about user experience, we raise the importance of better UX design, a better user interface, and the ability to make it pervasive. But, what we are really […]

June 1, 2015

INSIDE CISCO IT

Let’s Build Tomorrow Today: The Growth and Passion of IT Management

The IT Management Program gets ready to launch its fifth installment at Cisco Live San Diego, June 7-11. The program has grown exponentially since its inception starting with a group of 50 people hearing about Cisco IT’s journey to a Services Organization. Fast forward to 2015, we expect 700 people to participate in IT Management […]

May 29, 2015

INSIDE CISCO IT

How We Migrate Hundreds of Applications to the New ACI Platform

I am in the trenches of our migration to an Application Centric Infrastructure (ACI) platform, helping my team transition hundreds of applications. Cisco IT has broken down the migration process...