Inside Cisco IT
Cisco IT’s Playbook for Ensuring a Pervasive User Experience
User experience (UX) is a strategic priority at Cisco IT. In fact, improving user experience is incorporated into our IT Vision, Strategy, and Execution statement. When we talk about user experience, we raise the importance of better UX design, a better user interface, and the ability to make it pervasive. But, what we are really […]
Let’s Build Tomorrow Today: The Growth and Passion of IT Management
The IT Management Program gets ready to launch its fifth installment at Cisco Live San Diego, June 7-11. The program has grown exponentially since its inception starting with a group of 50 people hearing about Cisco IT’s journey to a Services Organization. Fast forward to 2015, we expect 700 people to participate in IT Management […]
How We Migrate Hundreds of Applications to the New ACI Platform
I am in the trenches of our migration to an Application Centric Infrastructure (ACI) platform, helping my team transition hundreds of applications. Cisco IT has broken down the migration process...
Inside Cisco IT: Enabling the Collaboration Culture
After too long, business is becoming more immediate and visual. Think of it this way – a couple of thousand years ago business was often done in a market place or trading post, face to face in person. Technology meant supply lines and trade was able to extend geographically so business had to be conducted […]
IoE and Big Data Part 1: Evaluating Use Cases
There’s no question that the Internet of Everything (IoE) and all of the data it generates will revolutionize core business functions. The challenge today is how to prepare your organization so it can get the most benefit from the arrival of IoE connectivity and big data. One approach is to look at the IoE opportunity […]
Why Videography is Important to Cisco IT
I am a videographer in Cisco IT. Often when I introduce myself, people are either intrigued or utterly confused. Cisco is full of software and hardware engineers, IT architects, IP telephony wizards, and sales account managers galore. Where does videography fit in?
5 Tips for Building an Effective Continuous Delivery Team
Becoming part of a continuous delivery team can seem daunting. Being tasked with creating one, even more so. But it doesn’t have to be that way. Taking a step-by-step approach and having your end goal in mind can get you and your team there intact. Here are some tips that I follow as we move […]
Cisco IT Datacenter Day 2015, Allen, TX – Disrupt or be disrupted!
By 2020 75 percent of all companies will be fully digital. The huge shift to a fully digital ecosystem has accelerated over the last couple of years, resulting in Fast IT, which is the new operating model for Cisco IT. The 3rd annual Data Center Day in Allen, Texas, could not have been a better […]
The Internet of Everything and your Contact Center
The Internet of Everything (IOE) is a hot topic in the technology world. It has become a common theme that is getting press everywhere as CIOs look to move their respective companies into the future and stay ahead of the competition. Presently technology allows you to connect everything from your refrigerator, your car, your TV, […]