Inside Cisco IT

June 19, 2017

INSIDE CISCO IT

KaPow! IT Roaming Reporters Assemble

One week! The countdown has begun! What started months ago for the event planning team is beginning to materialize – Cisco Live Las Vegas 2017, that is. One of the industry’s largest conventions is on the horizon and everything is coming together. Venue is reserved, speakers are prepped, and travel is booked…Now is the time […]

April 5, 2017

INSIDE CISCO IT

Ten Technologies to Consider for Contact Centers in 2017: Part 2

This blog is the second in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part One for the remainder of the ten technologies to consider. Part Two Hybrid Services – Integrating cloud services with existing on-premises customer care services is currently a hot topic, not just in the contact center […]

March 24, 2017

INSIDE CISCO IT

Ten Technologies to Consider for Contact Centers in 2017

This blog is the first in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part Two for the remainder of the ten technologies to consider. The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over two years ago I wrote a blog […]

March 21, 2017

INSIDE CISCO IT

That’s a Wrap, Berlin!

Participating in this year’s Cisco Live 2017 in Berlin, Germany brought many interesting sights and scenes front and center for our customers and partners regarding the disruption and innovation happening within our industry. Witnessing the reception of 12,000 attendees from over 105 countries, this sprawling technology showcase delivered an opera to the eyes with a […]

February 20, 2017

INSIDE CISCO IT

Cisco Live Berlin 2017: Enter the Millennials

This week kicks off Cisco’s 27 year running illustrious flagship event Cisco Live EMEA in Berlin, Germany. Cisco Live is nothing short of a ‘festival of technology.’ Offering the latest and greatest training and education on technologies crucial to driving business outcomes. With over 700+ sessions available onsite and online, there is content applicable to […]

February 13, 2017

INSIDE CISCO IT

To Disrupt, or To Be Disrupted? Pay Attention to Security, Speed, and Culture

By 2020, connected things will outnumber humans 26 to 1. Digital disruption is reshaping whole industries. By some estimates, 40 percent of incumbents will be displaced within three years. We’ve been asking IT leaders who attend our conferences what it will take to survive and thrive. The answers are remarkably consistent. The biggest difficulty they […]

January 18, 2017

INSIDE CISCO IT

My PTO Tool: A Continuous Journey to Improve Simplicity and Efficiency

The My Paid Time Off (My PTO) application helps Cisco employees to refresh and recharge away from the office. It connects them to the People Deal. It empowers them to simplify their work experience in order to get out and have a worldly experience. In 2016, the My PTO tool took a journey like the […]

January 6, 2017

INSIDE CISCO IT

A Different Angle

I’m a backstage, behind-the-scenes kind of person. I find it fascinating to observe things from somewhere other than where the audience normally sits.  Watching from the side of the stage or perhaps seeing a rehearsal often reveals something unexpected or amusing. Years ago I was at a professional video shoot and watched as the crew […]

November 28, 2016

INSIDE CISCO IT

Back from Cisco Live Cancun

Hello team!  It’s been two weeks since we were in beautiful Cancun for Cisco Live. We miss the energy and excitement of the event but we’re glad to be back to share our wonderful experience with you all.  The IT Management Program consisted of three days of presentations. Each day focused on different themes:  Day 1: […]