Cisco Prime Collaboration in Cisco IT Video Operation

May 29, 2013 - 13 Comments

Cisco Prime Collaboration (CPC) is based on years of partnership and collaboration between Cisco IT and the Cisco Network Management Technology Group (NMTG). Today CPC is a critical part of our internal video operations process, with useful capabilities like

–       Proactive monitoring and alerts for video endpoint faults

–       Real-time monitoring of live sessions and call session statistics reports

–       End-to-end network path troubleshooting

–       Endpoint and system inventory reporting


Figure 1:  CPC Provides proactive monitoring of endpoints, sessions, and ports.

CPC Video Jim Yam - Figure 1 of 2

Video calls and TelePresence meetings in Cisco IT have become part of the Cisco global business culture. Utilization of video is high (for example, utilization of the shared 3-screen TelePresence systems has remained at about 68% for the past few years). One reason for this success is that, at Cisco, these critical video sessions run smoothly, without disruptions or noticeable drops in video or audio quality.  High availability and high quality is essential for user adoption of video:  all the components (endpoints, network infrastructure, backend systems and etc.) need to run smoothly without causing any frustration for users and distracting them from the communication effectively of the meeting. These disruptions are particularly unacceptable for high visibility events or sessions that involve executives and customers. Cisco IT uses CPC to keep video running smoothly when it really counts.

Sometimes, even the smallest things can cause the biggest problems in a video session. For example, at the Cisco House during last summer’s Olympics, a disconnected microphone went unnoticed until employees tried to use the connected video system. CPC alerts us to those problems before they happen.

Today, Cisco IT uses CPC to help in proactive monitoring video endpoints and detecting  faults for all important video meetings and locations. UCVS OPS Command Center is using the CPC to perform real-time monitoring, management and troubleshooting of video endpoints that range from room-based Cisco TelePresence systems, to small group and personal video endpoints, to Cisco Jabber clients.

Figure 2:  CPC supports end to end monitoring and troubleshooting.

CPC Video Jim Yam - Figure 2 of 2

For day-to-day video operation, CPC can help IT in detecting hardware and peripheral related problem where we need to fix or replace. Most important, CPC gives us the capability to monitor live call session quality and end-to-end troubleshooting to isolate a connectivity problem that needs to be resolved by the network team.

For those important executive meetings, my support team can use CPC beforehand to remotely check all of the systems and peripherals involved to make sure everything is connected and working correctly. We have also created alarms for certain VIP video endpoints so that if they have a problem, it automatically escalates to my team for immediate response.

Adding complexity to our video management tasks is the fact that many Cisco executives have Cisco TelePresence endpoints at home, where the video quality for the session is largely out of our control. Because these calls and business-to-business video sessions go over the Internet, we adapt our monitoring to filter out alarms for conditions, such as a drop in bandwidth, that originate outside of the Cisco network.

With the Cisco Prime Collaboration solution, now for both voice and video support, my team is able to deliver a high level of video service and user experience, not only for VIP videoconferences, but for all of our employees’ video meetings.

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  1. Can you tell me where can i find information about cisco certifications?

  2. exciting to see Collaboration in Cisco IT Video Operation.
    Can’t wait for it.

  3. Exciting to see this joint initiative between IT and NMTG come to fruition

  4. As part of the UCVS OPS Command Center working front line in dealing with high profile escalations we have utilized CPC for our daily tasks and have been working with NMTG to make the tool better with bug fixes and feature enhancements.

    1. How we use CPC in our Command Center so far?

    a. Fault monitoring alarms for Endpoint Alarms
    b. Endpoint Grouping to Monitor Special Events – i.e. The OLYMPICS
    c. Proactively monitor high priority and business impact endpoints – i.e. Building 10 EBC/CBC.
    d. Proactive Monitoring Endpoints
    e. Session Monitoring for special meetings
    f. Generate Daily and Weekly Reports for specific group of endpoints to view the call statistics to identify potential problems etc. i.e. The OLYMPICS

    2. What are the benefits and value for our operation?

    a. Proactively monitor our high priority endpoints.
    b. Used as a troubleshooting tool during an issue or escalation.
    c. Assist on verification of new firmware updates globally.
    d. Generate weekly or monthly statistical report to management.

  5. It is exciting to see this joint initiative between IT and NMTG come to fruition! A great deal of learning from Cisco’s global video deployment has been captured by the team and it has resulted in an industry-leading solution.

  6. Hello

    How does the TMS now tie in to the video solution? is the plan to integrate TMS in to CPC goin forward?

    • Hi Dumisan, from the NMTG update, CPC gets the scheduled meeting info, discovery of VCS, MCUs, endpoints via TMS and there is a future releases (CPC 10.0) with new feature of TMS ticket integration.

  7. It has been a great partnership between our team and NMTG BU. It started as an idea over 3 years ago and we ended up with a great product which is going to help Cisco generate good revenue.

    Ahmad Sawas

  8. Hi Andre,

    CPC 9.0 provides both management of voice and video in single unified tool.

    There will be another CPC blog for voice coming soon by Jim Marshall. You may ping me to discuss more your requirements.



  9. Hello,
    Could I use CPC for configure/monitor my CUMC system (voice only) or should it be used only for video solution?


    • Hey Andre,

      You can absolutely use CPC to manage voice only. The great thing is, when you add video to your network, the same product can manage that as well.

      As Jim said, there will be an additional CPC blog for voice posted soon. Feel free to reach out with questions.