Five years ago the IT Management Program at Cisco Live had about 100 attendees. At this year’s event in San Francisco, there were more than 550 participants. And their enthusiasm was palpable. Cisco’s homegrown IT Management Program focuses on practical knowledge and insight about industry hot topics (global intercloud, collaboration, Application Centric Infrastructure . . . ) and career growth that IT managers and aspiring managers can take back to their companies and apply immediately.Guillermo Diaz, senior vice president, and Lance Perry, vice president, Cisco IT, share a few of the high-level takeaways at this year’s sessions, and chat about the direct role Cisco customers play in shaping the IT Management Program and how Cisco is evolving the program to help managers drive relevancy and innovation in their own IT organizations.