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Rob Maynard

Architect, IT

Rob Maynard is an Architect for the Cisco GIS IT Organization focusing on Contact Center. He has worked various roles in the Contact Center industry for the past 16+ years. Rob has worked with Cisco UC customers across verticals including Government, Technology, Financial/Banking, Pharmaceutical, Service Provider and Retail.

He enjoys following the Red Sox, Celtics, and Patriots. Rob holds a BS in Computer Science and MS in Computer Information Systems.

Articles

January 21, 2015

INSIDE CISCO IT

Ten Things to Consider for a Better Contact Center

The contact center is the front line for handling customer inquiries. Corporations large and small understand that it’s important to respond to inquiries quickly and effectively. A lot of money is budgeted for customer care departments to meet this growing need and respond via one or more customer contact channels. As evidenced by many stories […]