The Convergence: AI, Confidential Computing, and Blockchain

4 min read

Imagine a world where AI develops revolutionary EV batteries, securely analyzing confidential data while collaborating with partners. This powerful combo of AI, Confidential Computing, and Blockchain unlocks a future of secure innovation in electric vehicles and beyond.

How We Create Human Escalation Paths in Cisco’s Digital Experiences

4 min read

The full breadth of customer experience is not just digital – it’s a human-to-digital hybrid experience. By empowering our agents and partners with the context they need to help our customers be successful in their adoption or renewal journeys, we are improving that experience for everyone.

Building a transparent Notification Center to Enable Customer Control

4 min read

Personalization is critical to a guided customer experience. It helps build trust, foster relationships, and enables a deeper connection with customers.

IPv6+Automation: A Winning Combination

3 min read

Join us at Cisco Live to learn more about how IPv6, together with automation, can offer real opportunities for your company. Ultimately, the transition to IPv6 opens doors for you to build a more efficient, scalable, modern network. 

Failing Forward – What We Learned at Cisco from a “Failed” Digital Orchestration Pilot

10 min read

After a year-long pilot of an industry-leading orchestration vendor failed, we asked, "How do we fail forward?" As we encountered each challenge, we took a step back and evaluated what we learned and how we could use that to achieve our goals.

Operationalizing Objectives to Outcomes

4 min read

Any transformation effort needs an effective way to measure success. "What cannot be measured, cannot be improved" - but identifying and establishing the right metrics is the key to making any meaningful improvement.