multichannel

February 9, 2015

COLLABORATION

Back to the Future in 2015: Marty McFly’s Contact Center

2 min read

In the 1989 movie Back to the Future II, Michael J. Fox’s character Marty McFly travels to the year 2015. He sees a future with hover boards, holograms, flat-screen TVs, and video calls. Not bad for predictions made over 25 years ago! But the movie didn’t give us a glimpse of what a contact center […]

March 28, 2013

FINANCIAL SERVICES

Recap of Cisco at Next Generation Insurance Summit and Best Practices in Retail Financial Services Symposium

2 min read

Cisco attended the Next Generation Insurance Summit (March 11-13) in Newport Beach, CA and the Best Practices in Retail Financial Services Symposium (March 13-15) in Carlsbad, CA. Some of the top minds in the financial services industry were in attendance and it was great to see these leaders deliver ideas and solutions for how to […]

January 29, 2013

FINANCIAL SERVICES

The Evolution of Immersive Video in the Retail Bank Branch

2 min read

Increasingly over the past several months, I have been working with more and more retail banking clients. A common theme has emerged during these discussions that centers on video and collaboration in the branch. The top of mind question is, “how are banks using video in the branch to grow top line revenue in a […]

December 11, 2012

FINANCIAL SERVICES

New Strategies in Retail Banking: Giving Customers Control of How They Bank

3 min read

The trends and challenges with the ever-increasing tech-savvy society we live in today are carrying over into the retail banking industry. Retail banking customers are more connected now than ever, with most of our customers’ homes having more technology in them than our branches. Couple these technology trends with major shifts in the way customers […]