contact center

September 26, 2023

FINANCIAL SERVICES

Cisco Contact Center Delivering Visibility to Improve the Banking Experience

4 min read

Financial services institutions have learned that world-class customer experience requires a world-class agent experience. The evolution of digital channels and modern cross-channel customer journeys increasingly rely on the contact center. If you don’t know what’s happening, you don’t know what’s happening — and that lack of visibility is a problem.

January 24, 2023

PARTNER

Webex Contact Center as a Service Available Through Technology Service Brokers

1 min read

It gives me great pleasure to announce that Webex Contact Center, our contact center as a service (CCaaS) solution, has been added to our agency offer. 

January 10, 2023

FINANCIAL SERVICES

Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

3 min read

Here are three ways with the help from Cisco and some of our partners to accelerate your digital strategy in 2023.

March 31, 2021

COLLABORATION

To End Frustrating Customer Experiences, We Need a Connected Journey

4 min read

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

February 19, 2021

COLLABORATION

Cisco + IMImobile: Delivering the Future of Customer Experience, Together

4 min read

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

February 1, 2021

COLLABORATION

Changing Customer Experience with the All New Webex Contact Center [WEBINAR]

3 min read

Join industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol, on February 3rd, as they discuss the five essential elements for the contact center platform of the future.