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The Tale of the Network Rock Star and The Cisco Technical Support iPhone App

Imagine for a moment you’re a network admin, the rock star of your IT center hanging out at a coffee shop after work.  All of a sudden you get a call notifying you that there is some critical system issue at work.  The issue is a new one in which you would like to turn to the collective power of your peers for assistance in troubleshooting at the Cisco Support Community.  But you don’t have your laptop, and you do have an iPhone.

Cisco Support Community iPhone App

Cisco Support Community iPhone App

Being the rock star that you are, you pull out your iPhone hop onto the app store and download the Cisco Technical Support app where you can access real-time technical forum discussions, videos, leaderboards, and RSS feeds from your iPhone.

You then go to the discussion forum and post a question to the support community.  Within minutes like lightning from the sky you get several responses answering your question.  You then relay this information to work hence resolving the issue and maintaining your rock star status.  You feel good about yourself and resume sipping your coffee knowing that you just saved the company from a catastrophic disaster.  When networks fail, when systems crash, you will be ready to answer the call to action anytime, anywhere.  With the Cisco Technical Support iPhone app you’re the network rock star!

A key element of Cisco Smart Interactions is focused on taking our technical support resources and community discussions to where our customers and partners are – wherever, whenever.  Now, our community members can participate in discussion forums, get real-time access to Cisco experts and access technical support resources directly with the Support Community.

  • Over 260,000 registered users
  • Over 6,000 new discussions and responses each week

Click Here for more information and development on the App and to see the discussions around new features and versions.

For more Technical Support Solutions and Collaboration, Please visit the Cisco Support Community.

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6 Comments.


  1. That’s great article. I’m very pleased for this

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  2. So what about an Android App? Isn’t the Cius and Android platform?

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    • Lisa Latour

      Hello! Thank you so much for your responses! We have an Android platform in the works, and hope to have a version out soon. When? I can’t confirm a date.. so please just stay tuned!

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  3. Where is the DROID version – coming soon? -ds-

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  4. It would be good, if only it was available to Android. For those of us who prefer an OS with more flexibility in both hardware and software options.

       0 likes