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Tablets Welcomed. Won’t BYOD increase my device troubleshooting costs?

Each year a considerable part (up to 30% in some cases) of IT budgets is funneled towards device troubleshooting. It is no surprise therefore that after security, maintaining lean operational efficiency is the next most frequent concern regarding enabling a BYOD (Bring Your Own Device) model.

Suppose you have allowed personal devices to connect on your corporate network, and you get a helpdesk call from a disgruntled employee that can’t access certain resources. How would you go about addressing the issue? In this video, Saurabh Bhasin, Product Manager of the Cisco Prime Network Control System (NCS) – a newly launched platform for unified wired and wireless network management – answers the troubleshooting question.

Additionally, Saurabh talks about how NCS integrates with the Cisco ISE (view the previous blog on the ISE) to mitigate security risks from BYOD devices. But the capabilities of NCS don’t stop there. Having full network visibility is an essential tool in planning for the future and addressing the wave of mobile devices that put pressure on corporate network bandwidth.

How much time/money do you spend troubleshooting wireless devices?

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