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Tablets Welcomed. Won’t BYOD increase my device troubleshooting costs?

Each year a considerable part (up to 30% in some cases) of IT budgets is funneled towards device troubleshooting. It is no surprise therefore that after security, maintaining lean operational efficiency is the next most frequent concern regarding enabling a BYOD (Bring Your Own Device) model.

Suppose you have allowed personal devices to connect on your corporate network, and you get a helpdesk call from a disgruntled employee that can’t access certain resources. How would you go about addressing the issue? In this video, Saurabh Bhasin, Product Manager of the Cisco Prime Network Control System (NCS) – a newly launched platform for unified wired and wireless network management – answers the troubleshooting question.

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Tablets Welcomed: Addressing the top BYOD concern. Security.

Allowing personal devices on the corporate network can make any IT professional cringe. Security is naturally a top concern – and the topic of today’s blog.

One dimension of security is about enabling network access. To do that properly, you would need to design and enforce a mobile device access policy, which may include attributes such as: what the device is, who the user is, where and when access is requested, and the health (posture) of the device. Another dimension of security is about maintaining overall device integrity regardless of the network (corporate or otherwise) it connects to.

In this video we only address the first. Cisco’s solution is based on a newly launched product, the Cisco Identity Services Engine (ISE). Watch the video to learn:

  • What is the Cisco ISE?
  • Can I treat corporate devices differently from personal ones?
  • What about guests in the organization, do I need a separate system?

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Lighting up Cisco Live 2011 Vegas!

I can’t believe it’s already Wednesday here at Cisco Live! The time certainly flies by when you’re having fun and working hard. If you’re here, I hope you’ve been enjoying all the activities and sessions. More importantly, I hope you’re using the pervasive Cisco WiFi network my team has deployed in this venue.

Events like this have always been a big challenge for wireless coverage. You have the logistical challenges of lighting up a huge venue in a very short period of time to support high-densities of users. Many of these venues aren’t built and configured in ways that are conducive to good RF coverage practices. My team has a lot of experience lighting up these venues with wireless over the years and the requirements just keep getting more intense. A couple of years ago, WiFi was usually considered nice to have; now it’s not just expected, but most people carry multiple devices and they expect a great networked experience for their applications. I only expect this trend to continue as people get more and more networked and applications become more and more collaborative, media-rich and interactive. One thing that hasn’t changed though is that the WiFi gets blamed for all networked evils! Client driver problems? Routing issues? DNS down? Doesn’t matter, everyone blames the WiFi!

For Cisco Live this year, we’ve deployed ubiquitous WiFi, featuring 191 of our AP3500e and AP3500i access points. If you’re around the venue, you can see the APs strategically mounted on stands. The AP3500s are our flagship 802.11n APs, with our best indoor performance and, of course, Cisco CleanAir technology. If you aren’t familiar with CleanAir, it’s the coolest thing in the WiFi industry right now. CleanAir leverages powerful ASIC-based spectrum intelligence in the APs to detect RF interference in degrees other systems can’t, identify and locate interference sources, and automatically adjust and optimize the wireless coverage. The benefits of the technology include a self-healing and self-optimizing WiFi network, faster troubleshooting, and less downtime. You can learn more here: Or better, come by the NOC and the Cisco booth and check it out yourself.

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Tablets Welcomed: How Cisco IT created a mobile access policy for any device

Hope you found last week’s inaugural blog on the “Tablet Welcomed.” series interesting enough to come back.

Today, I am sitting down for an interview with Brett Belding, who was instrumental in designing a mobile device access policy for Cisco, in his role as the Senior Manager of IT.

I met Brett over Cisco Telepresence one early morning (when I typically I am still asleep, let alone in the office) to accommodate his Eastern time zone schedule. For the videophile readers, I should say that I pointed my camera directly to the Telepresence screen, which is why you may notice my reflection at certain points. However, this amateur video alone could be a case study for the quality of Cisco Telepresence.

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The Lone Admin and The Cisco Technical Support iPad App

Authored by : Kent Wong, Product Manager, Technical Services

It was a evening like any other.  The Lone Admin walks into a his local watering hole to relax after a full day of battling issues and keeping his company’s network safe and secure.  He is known somewhat as a miracle worker, a conundrum wrapped in an enigma.  Even against the most sinister of network issues he is able to stand his ground and find resolution all by himself.  How does he do it?  None of his peers know.

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