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Cisco Connected Hospitality Solutions to be featured in Guestroom of the Future

As hospitality professionals prepare to attend the 2012 Hospitality Industry Technology Exposition and Conference (HITEC®), the world’s largest hospitality technology exposition and conference in Baltimore at the end of this month, it is exciting to anticipate the emerging mobile-enabled technology and trends that will be on display and discussed during the event.

Throughout the conference, Cisco will discuss with partners, customers and industry professionals about the impact of wireless demand on hotels and how different platforms such as smartphones, tablets, and other devices are impacting how hoteliers reach guests. If there is one rule in the hospitality industry, it’s that a positive guest experience is paramount and during the conference, Cisco’s Chief Technology Officer, Bob Friday, and John Bollen, vice president of technology with MGM Resorts International will be speaking about how mobile technology can do just that.  In a speaking session titled, “Take on the Wide World of Mobile, Platform by Platform”  on Monday, June 25th at 2:15 p.m. – 3:15 p.m, the duo will discuss how to build an infrastructure that works with guests’ wide-range of bandwidth and device needs and offers guests the option to connect their personal electronics to your equipment and networks in the resort. If you will be in attendance at HITEC, I encourage you to attend this session.

Building off of the mobility conversation will be the solutions featured in the GUESTROOM 20X, a model guestroom featuring the latest and near-future technologies for the modern hotel room.  As the patron sponsor of the GUESTROOM 20X, Cisco will be displaying two Cisco Connected Hospitality solutions that enable mobile hospitality and transform the way guests experience a hotel property. These solutions are mobile hospitality and travel applications that can run on any device including Meridian by Spotlight Mobile, an indoor location-sensing system application enabled by Cisco’s Mobility Services Engine and SuiteLinq, a digital media platform application accessed through Cisco’s high-speed wireless connectivity portfolio.

The Cisco Connected Hospitality solutions featured at HITEC don’t end at GUESTROOM 20X. During the conference, Cisco will be showcasing how digital signage can enhance the guest experience through an interactive kiosk on the show room floor and hosting hands-on demos of the Edge 300 in the Cisco Business Suite. The Edge 300, part of Cisco’s Small Business line of network solutions, is a portfolio of affordable managed switches that provides a reliable foundation for your business network and is ideal for small hotels.

These mobile solutions are indicative of just what is possible in a future hotel room. And as we prepare to attend HITEC and discuss how mobility is shaping the hospitality industry, it is clear that the time to start planning for tomorrow’s hotel is now.


Management and the Gartner Magic Quadrant

As we’ve been discussing this week, Gartner just came out with their Wired and Wireless LAN Infrastructure Magic Quadrant report. If you haven’t had an opportunity to read the report, you should.

We address the subject of the report—the converged wired/wireless network—through a “One Policy, One Management, One Network” approach. “One Management” is made possible with Prime Infrastructure which provides the “best-of-breed” management for end-to-end wired and wireless lifecycle management. That means one place to manage, design, deploy, monitor, optimize, and administer your entire network—regardless of whether the connection is wired or wireless.

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Fast roaming with 802.11r

Imagine a time when the leading edge Wi-Fi was limited to deployment in select conference rooms; that was 10 years ago with 802.11b.  Then came the rapid adoption of laptops and the awe of laptops potentially outselling pcs; that was 7 years ago with 802.11a/g. It was at that time that Cisco innovated with a solution to stay connected when walking from one side of the building to another. The Cisco Centralized Key Management (CCKM), as a part of CCX, optimized employee connection and experience wherein the client does not need to undergo complete re-authentication when transitioning from one access point to the other.

Now we are in the midst of the BYOD (bring your own device) trend. Smartphones and tablets support are a necessity. For example, 55 million iPads sold in 18 months; more than ALL the Mac sales in 22 years (Apple, 2012). Voice-over wiFi was paramount to address (keyword = “was”). Cisco CCX advanced Voice-over-Wi-Fi hopped several steps ahead with power saving functionality through a packet buffering technology (UPSD), ensuring good MOS quality through Traffic Specifications based Call Admission Control and empowering the IT administrators to characterize and debug sessions through Voice Metrics. These technologies are tested and deployed in the market through deployments in healthcare and manufacturing customers.

These Cisco technology innovations are the foundation for the now ratified IEEE standards: 802.11r for fast roaming between access points, 802.11k for radio resource metrics and 802.11v around managing neighbor lists, beacon reports et. al. Now the WFA has announced WMM-AC and Voice Enterprise certification using these underlying technologies and standards. This should definitely help broader adoption of Voice-over Wi-Fi coupled with the recent wave of Wi-Fi enabled 802.11n based smart-phones and free applications such as SkypeTM or Google TalkTM.

Cisco continues to lead customer deployment through supporting the Wi-Fi alliance testbed, testing with various client vendors and shipping 802.11r solutions now!  Optimize the user mobile experience over wireless internet networks where the handshake with the new access point is done even before the client roams to the target access point. Pretty soon your wireless network will tell you where to go(At least which AP to roam to).

Apple’s IOS-6 now supports 802.11r and Neighbor Lists:

More innovations to come… Stay Tuned!

CiscoLive! San Diego: Time to get your BYOD on!


I’m relatively new to Cisco, and only 7 months with the Mobility Solutions team. That means I get a lot of great “firsts” to experience, and those terrific “ah ha” moments that sear through my brain as I learn something new each day. And one of those “firsts” is CiscoLive! I’ve been intimately involved in making it all come together for our Mobility Solutions team. So I know what to expect at CiscoLive!, and yet, I really don’t know what to expect.


With our planning and preparation for these five days in San Diego, I’ve had the opportunity to work with a lot of great people and expand my network here within Cisco. The big “ah ha” through this process has been the discovery of Cisco’s pervasive and unequivocal customer-focused culture. It hasn’t mattered who I’ve work with, the overarching end goal for all of us is providing the right solutions to our customers, and making every customer feel as though they are Cisco’s only customer . It also helps that our mobility solutions are the broadest and deepest in the industry, as well as the most innovative. We like to say we are going “Beyond BYOD” – a complete solution that delivers one policy, one network and one management and ensures the best, most optimal user experience. Yes, it’s a marketing message, but it’s the truth.


We are going to prove that to you this coming week in San Diego. You’ll be seeing, learning and talking a lot about our how our mobility solutions really do go Beyond BYOD. A quick run-down by the numbers will give you a preview of how we will show you: 11 Mobility business-focused presentations, including a customer panel discussion on their Cisco BYOD implementations and experiences; 16 technical sessions covering everything from RF Fundamentals to Branch office WLAN design; and 2 all-day TechTorial seminars. You’ll also need to carve out some time to visit our booth (#850), because we’ve got product demonstrations that show how easy it is to set user and device policies using Cisco ISE, Cisco’s CleanAir and Client Link in action on our Aironet Access Point 3600 (in addition to some new features), and our Prime Infrastructure management solution.  I’m purposely vague about the demonstrations because we all want you in the booth to see them for yourselves. A couple of videos here and here will give you a preview.


We will also have a few things that will tease your brain and give you some laughs too. We’ll have a caricature artist available for a few hours on Monday, Tuesday and Wednesday to draw your portrait, digitally of course, showing you in your “ultimate wireless experience”. And, we on the mobility team are never without giving you some sort of challenge! If you want to study-up in advance, you’ll find the answers to our challenge questions (which will be available at the booth), when you watch “Fundamentals of Spatial Streams”. With only 7 minutes of great information, it’s far less than you’d spend waiting in an Apple Store to buy an iPad. Yes, get the questions right and you’ll have a chance to win one on Tuesday, Wednesday or Thursday. And of course, there are great expo floor receptions planned on Monday and Tuesday, and Cisco’s customer appreciation event on Wednesday evening in addition to other opportunities to have fun.


Lastly, we have three meeting rooms with some private product previews. You should check with your sales rep to find out more and book an appointment, or three.


Even though it’s my first CiscoLive!, I do recommend wearing comfortable shoes that help you get from one technical session to another, or to a customer panel discussion, or to our booth to see our latest product demonstrations and talk with our wireless experts. So whether this is your first CiscoLive! or not, you’ll have plenty of “ah-ha” moments throughout the week! I know I will! See you in San Diego.


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World IPv6 Launch and the Enterprise Network

Today is World IPv6 Launch day. World IPv6 Launch is a follow-on event to last year’s IPv6 day where IPv6 was used for a day. The World IPv6 Launch is the ultimate recognition of the “world” turning on IPv6 and leaving it on: a true milestone for the Internet.

Cisco, along with major Internet Service Providers, home networking equipment manufacturers, and web companies around the world are coming together to permanently enable IPv6. So as we celebrate the permanent launch of IPv6, one may wonder how enterprise networks can benefit from IPv6.  Not only will IPv6 benefit the core of your network but the WLAN as part of the overall network will benefit.

In the past, the perception was that the US Military and China were the ones who were driving IPv6 deployments. That is no longer the case; the fact that there are a limited number of IPv4 addresses doesn’t just affect the just Service Providers but also large enterprise customers. Whether you are a large manufacturer with plants around the world, a university with a growing number of wireless devices or a global financial bank, you all can benefit from IPv6.

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