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If You Got A Controller DownTime Problem Yo I’ll Solve It…with Stateful SwitchOver

Do you have to deal with re-authentication when your wireless internet connection drops? Isn’t it annoying when you have to deal with minutes seconds of failover?

You may be suffering from downtime resulting from your primary controller going down.

Symptoms include: network downtime, poor quality of experience for users, and major headache for IT. This is because when the controller goes down, the access point has to rebuild the CAPWAP tunnel completely from scratch, rebuild all channel and power settings on the Access Points, resulting in the users having to reauthenticate and lose all data from the previous connection. This can be annoying for users, which in turn puts pressure on IT.

Luckily for you, Cisco has Stateful SwitchOver for Wireless!

Cisco Stateful SwitchOver solves all the problems of controller fail-over downtime with its innovative setup of a secondary stand-by controller that holds a replica copy of all the data being exchanged between the access point and the controller. This means that when the primary controller fails, there is a sub-second (yes, less than one-second) switchover for hundreds of Access Points to the secondary controller AND a seamless user experience! Sound too good to be true? It’s not.

Check out this short 2 minute video on the basics of SSO:

For more information, check out Cisco Stateful SwitchOver

Reflections from the Floor at NRF 2013

panoramaAfter a long day of showing the Cisco BYOD Smart Solution and Cisco Connected Mobile Experiences solutions at the 2013 National Retail Federation (NRF) trade show, I am waiting for a colleague to meet me for a well-deserved dinner. I had many, and yes there were MANY, conversations with Retail IT professionals,  and nearly every conversation I had seemed to revolve around the same two problems:

  1. How do I allow employees and / or customers to access the network when I don’t have dedicated local IT support?
  2. How do I give up the control and make sure my security and compliance requirements are met?

We know almost all organizations are struggling with BYOD, but it’s now clear that the lack of local IT support adds a new dimension to the problem. With the increased adoption of mobility, there’s also the added complexity of security and compliance, and with all the connected consumers walking around, it’s becoming a growing concern in the retail space. Retail organizations want to take advantage of the promise that leveraging Wi-Fi access to engage with employees and customers, but fear the management and security of such services.

Fortunately, Cisco is addressing both these issues with its mobility solutions.

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It’s Here! Mark Your Calendars to See Cisco’s Latest Innovations at Retail’s Big Show

Mark your calendars to attend Cisco’s Big Ideas Sessions in Room 3D04, EXPO Hall, Level 3:

Find us at Cisco booth #252 to see our 5 new innovative demos:

Read more at the Cisco Retail Blog this week:

Catch Us If You Can: Cisco Mobility at NRF 2013

If you’re going to NRF, you might be interested in how to build customer relationships, maintain brand loyalty and boost sales. If your answer is a resounding YES, don’t miss our mobility events.

Here’s our line-up next week in New York.

Engage and Entice Your Customers with New Wi-Fi Solutions .

Date: Tuesday, January 15, 1013
Time: 9:15 – 10:00 a.m.
Room: 3D04, EXPO Hall, Level 3

Speakers: Bob Friday, CTO, Mobility/Wireless

Cisco Mobility CTO Bob Friday’s Big Ideas speaking session Tuesday Jan 15 will teach you how to use your wireless network to more effectively engage and entice today’s mobile, tech-savvy shoppers. Your takeaway: How your wireless network can help you enhance the in-store shopping experience.


We’re putting on two hot, mobility-centric demos at Booth #252:

  • Cisco BYOD Smart Solution
    More and more employees, suppliers, and customers want to bring their own devices onto your wireless network. This demo teaches you how you can support trouble-free access for all users, on any Wi-Fi-enabled device. Takeaways: How to improve employee productivity and customer service with a more secure BYOD environment.

View video of demo overview

  • Cisco Connected Mobile Experiences
    Learn how shoppers are behaving in your store and use that information to engage and retain them. See for yourself how Cisco and our partners can help you deliver personalized, highly targeted mobile services including location analytics, powered by Cisco ThinkSmart. Takeaways: How to optimize the customer experience to enhance store profits.

View video of demo overview


Some of you may know that we recently acquired Meraki—don’t forget to check out their booth at Booth #1283 to learn more about the benefits of the cloud to edge and branch networks.

See you there!

For more information on all of Cisco’s activities at NRF 2013, please visit our event website at

For the latest reports from the show floor including news, photographs and videos, please follow us on the Cisco Retail Facebook, Twitter, Youtube, Linked In and blogs

I Got 99 Problems But Application Visibility Ain’t One

Do you have trouble viewing, controlling, and troubleshooting the causes of poor end-user application experience?

You may be suffering from low application visibility in your network, a side-effect of the flood of devices pouring into your workplace, the phenomenon commonly known as BYOD.

Symptoms include: difficulty prioritizing mission-critical applications and subflows, incorrect network capacity planning, overloaded bandwidth, network downtime, poor quality of experience for users, and major headache for IT.

Luckily for you, Cisco has Application Visibility & Control (AVC) for Wireless!

Cisco AVC solves all the problems of low application visibility and more with its integrated suite of Cisco technologies, including Network-Based Application Recognition 2 (NBAR2) and NetFlow version 9. NBAR2 can identify more than 1000 applications and support application categorization, with the ability to update the protocol definition; while NetFlow version 9 selects and exports data of interest, allowing for easy consumption of application performance statistics by Cisco and third-party management tools.

Check out this short 2 minute video on the basics of AVC:

For more information, check out Cisco AVC for Wireless