Cisco Blogs


Cisco Blog > Mobility

MSE and CMX: What’s the Difference?

As you probably know, Cisco Connected Mobile Experiences (CMX) enables businesses to develop engaging mobile experiences with personalized guest onboarding, engagement, and location analytics. CMX leverages Wifi network intelligence and provides IT departments the creative opportunity to produce new revenue-generating, end-consumer solutions.

But I’m often asked what the difference is between MSE & CMX. I’m likely to blame for some of the confusion since I use the terms “MSE” and “CMX” interchangeably. Let’s clear up the confusion once and for all with a breakdown of MSE and CMX.

1

Read More »

Tags: , , , , ,

Non-stop wireless at Valley Children’s Hospital

Valley Children’s Hospital is a nonprofit, state-of-the-art, children’s hospital on a 50-acre campus in Madera, California, with a medical staff of more than 550 physicians. With 356 licensed beds, Valley Children’s Hospital is one of the largest hospitals of its type in the nation. One of the core values the hospital embraces is incorporating new ideas, technology and methods to improve the care and services it provides.

Internet of Everything has led to an explosion of wireless devices in the hospital from patient care to guest access. The following blog highlights how the IT Support and Technical Services staff enable the following business outcomes using best-in-class, highly available wireless technology from Cisco:

  • Deliver Emergency Health Records to emergency staff on hundreds of virtual desktops and tablets from the patient’s bedside.
  • Keep nurses connected to patients, doctors and staff via Cisco IP Phones and
  • Provide free internet access to patients, family members and friends

VCG

Highlights:

Location: Main campus Madera, California, with several remote sites from Modesto to Bakersfield Read More »

Tags: , , , , , ,

Cisco Wireless enabling location bonjour services at Vanderbilt

Has your wireless network help you identify the closest Printer to you? That’s exactly the kind of problems Cisco wireless is helping solve at Vanderbilt University.

vanderbilt image

Located in the heart of Nashville, TN, the Vanderbilt campus consists of Vanderbilt University (VU) and Vanderbilt University Medical center (VUMC).

Cisco Wireless at Vanderbilt serves about 33,000 users (12,500 students and 20,500 staff) everyday from the University and medical center. Vanderbilt spans across 324 buildings, which includes 35 medical centers.

One of the key elements about the wireless network at Vanderbilt is the requirement to support stringent standards to serve as a Medical Grade Network (MGN).

At a Glance:

Read More »

Tags: , , , , , ,

What is 802.11r? Why is this Important?

In this short series of blogs, we’re spending some time looking at the lesser known but undeservedly underappreciated amendments to 802.11 and the features/benefits they provide.

The first blog explained the basics of 802.11k “WLAN Radio Measurements” and specifically zoomed in on the Neighbor Request/Report.

This blog will focus on the 802.11r amendment.

Fast BSS Transition (802.11r)

Fast BSS Transition (often abbreviated to Fast Transition or FT) describes mechanisms by which a mobile device can reestablish existing security and/or QoS parameters prior to reassociating to a new AP. These mechanisms are referred to as “fast” because they seek to significantly reduce the length of time that connectivity is interrupted between a mobile device and Wi-Fi infrastructure when that mobile device is connecting to a new AP. Please note that the process of disconnecting from one AP and connecting to another AP is formally designated as a “BSS transition”. Therefore, the protocols established by FT apply to mobile device transitions between APs only within the same mobility domain and within the same ESS (ESS transition is out of scope for FT). Since both reassociation and reauthentication are time critical processes, removing time consuming message exchanges between the mobile device and the infrastructure help reduce interruption to high value services (e.g., voice and/or video) when transitioning from one AP to another especially in a strongly secure WLAN (i.e, one using 802.1x and EAP methods for authentication).

Because Fast BSS Transition reestablishes existing parameters, the protocols require that information be exchanged during the initial association (or at a subsequent reassociation) between the mobile device (formally referred to as the FT Originator (FTO)) and an AP. The initial exchange is referred to as the FT initial mobility domain association. Subsequent reassociations to APs within the same mobility domain are expected to utilize the FT protocols.

Two basic FT protocols are described:

  1. FT Protocol. This protocol is performed when a mobile devices transitions from one AP to another AP but does not require a resource request prior to its transition. The AP selected by the mobile device for reassociation is referred to as the “target AP”.
  2. FT Resource Request Protocol. This protocol is performed when a mobile device requires a resource request prior to its transition.

For a mobile device to transition from the AP it is currently associated with to a target AP, the FT protocol message exchanges are performed using one of two methods:

  1. Over-the-Air. The mobile device communicates directly with the target AP using IEEE 802.11 authentication with the FT authentication algorithm.
  2. Over-the-DS. The mobile device communicates with the target AP via the current AP. Communications between the mobile device and the target AP are encapsulated within FT Action frames between the mobile device and the current AP. Communications between the current AP and the target AP, occurs via a different encapsulation method. The current AP converts between the two encapsulation methods.

802.11r image 1

Over the Air message exchange (excerpted from IEEE 802.11-2012)

802.11r image 2

Over the DS message exchange (excerpted from IEEE 802.11-2012) Read More »

Tags: , , , , , , ,

Creating a new guest Wi-Fi experience with CMX Connect

Guest Wi-Fi has become a must-have, not a nice-to-have requirement for our customers.  Today, let’s talk about building customer engagement through guest Wi-Fi and how CMX Connect creates a new guest Wi-Fi experience. We also have a special offer to share if you’re interested in trying out CMX (Connected Mobile Experiences) Connect.

Offering Guest Wi-Fi is a No-Brainer

Have you ever found yourself constantly checking emails on your phone, whether you are in the supermarket, a sport stadium or your doctor’s office? We live in a connected world so when people lose their Internet connectivity, they feel as uncomfortable as if they are walking in the dark. According to a Cisco report [1], one in every three college students and young professionals believes the Internet is as important as air, water, food, and shelter. At college games, fans often leave at half time if they cannot connect to the Internet to post photos or tweet comments [2]. Offering guest Wi-Fi has become a must, not an option, for most of our customers across all verticals such as retail, healthcare, sports and entertainments, and education.

Guest Wi-Fi is an opportunity to engage and delight your visitors

So you’ve decided to offer guest Wi-Fi at your venue, but how do you make the most of it from a business standpoint? According to a Hotels.com 2013 survey, the first thing hotel guests try is the quality of guest Wi-Fi, before the quality breakfast or even the comfortable bed [3]. So guest Wi-Fi is a perfect opportunity for you to engage your visitors and increase customer satisfaction and loyalty. With a seamless one-click mobile-first onboarding experience, visitors can check-in on your business Facebook page, or provide email information for future promotional campaign. Since you also know the context and location of your visitors, you can offer personalized and relevant information to visitors. For example, first-time parents connect to the hospital’s guest Wi-Fi in the Maternity ward can be served a video on changing a newborn’s diaper .

CMX Connect is built to address these use cases

We have made significant improvements in the CMX 10.1 release and will continue to partner with our customers in this journey. So how does CMX Connect help you improve your business?

  1. We have a modern and intuitive user interface so IT managers can work with the marketing team to create guest portals, collect visitors’ information, and customize promotional offers by location. You don’t need a user guide or need to write any code to create guest portals. Figure 1 shows an example of the simplicity in building a portal page. Figure 2 provides examples of guest portals built by our tool.

bao image 1

Figure 1. Example of the portal builder tool.

bao image 2

Figure 2. Example of custom guest portals Read More »

Tags: , , , , ,