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Norway Looking to Lead in Customer Experience & Engagement

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Norway’s longest running IT conference , IT-tinget concluded yesterday in the beautiful town of Tonsberg about an hour south of Oslo.

The event has been running for 31 years now and is organized and run by Cisco’s partner Evry.

This years theme is “#UserIsKing” , and Cisco hosted a special Retail Break out session along with Evry where Customer Experience and Engagement were the main focus. Read More »

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Powerful API’s Unlock Location-based Services

We’ve all been there, seen it, and even done it ourselves. We’re talking or texting on our phones while walking around the isles of our favorite store. Half the time people are in a venue they’re more fixated on what’s happening on their phone than what’s around them. What about those brick and mortars around us? How can they get our attention when our noses are in our devices?

The way people use their devices may never change, but the way in which businesses interact with their mobile phone loving customers can. Cisco’s Customer Mobile Experiences (CMX) solution provides businesses with the technology to leverage the mobile trend to their advantage by serving smartphone carrying visitors, guests, passengers, shoppers and students location-based services to get their attention.

Among these tools is a valuable set of API that can unlock location-based services, such as indoor navigation and push notifications to create a more personalized mobile experience.   Read More »

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Summary: Midsize Auctioneer’s Network is Fast and Fortified

IDC’s SMB Survey comparing IT spending priorities in 2012 and 2013 concluded that the top three requirements for the network are performance, security and capacity. 

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How is designing a network different for a giant auctioneer different from other mid-sized enterprises?

Ritchie Bros. Auctioneers is the world’s largest auctioneer of heavy equipment and trucks. They sell billions of dollars of unused and used equipment at hundreds of unreserved public auctions each year. What’s even more impressive is that they are able to do this with only 1300 employees worldwide. Read the full blog here Read More »

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Working Remotely Just got Better With OfficeExtend 600 Series AP’s

It’s always been important to remote workers to have a solution that provides both secure connectivity to their corporate network and simple user experience.With the recent Summer Blockbuster release of the Cisco Wireless Release 8.0, using the OfficeExtend 600 Series Access Points (OEAP-600) just got better.  Here are a few of the enhancements that come to OEAP-600 with Release 8.0:

  • Firewall for personal networking -- Provides port/application protection for personal network traffic that can be controlled by the end user. While the corporate firewall is protecting your corporate data traffic, you now have the capability to make your personal network traffic more secure also with this feature.
  • Split-tunnel for Internet traffic -- Enables corporate clients to reach the Internet directly through the WAN instead of tunneling the data traffic through the corporate network. Provides the IT administrator the flexibility to configure the level of split-tunnel capability needed for their network. Together with the existing Split-tunnel for Printer feature the OEAP-600 provides maximum flexibility for printing and managing data traffic between the remote & corporate office.
  • QOS Enhancements for Voice traffic – Assigns high priority for voice packets for remote workers using the OEAP-600 and a VOIP solution in their home or remote office to enhance the remote workers voice call experience. Read More »

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Location Based Services Enabling Smart Connected Cities

Smart Cities and the Internet of Everything have become commonly used terms over the past year or two. Both represent huge opportunities for both business growth and also for the delivery of better services and experiences for consumers and citizens alike. The size of this IoE opportunity has been widely predicted to exceed $14 Trillion[1] and within this just the Smart Cities component has been estimated to be worth $1,266 Billion[2] by 2019.  With this scale it is little wonder that it attracts a lot of interest and therefore a lot of very interesting innovation.

lbs1.1The Internet of Everything (IoE)  brings together people, process, data and things to make networked connections more relevant and valuable than ever before.  Smart and Connected Cities takes this and applies it in an urban environment to create new capabilities , richer experiences and unprecedented economic opportunity for businesses, individuals and countries.

While the Internet of Everything is about a connected grid of people, processes, data and things, what touches most of us is the ‘connecting people’ part of this equation.Within the greater IoE world, the Foundation for Delivering Next-Generation Citizen Services is how organizations and municipalities find innovative mechanisms to engage with us all. Read More »

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