Cisco’s Connected Mobile Experiences (CMX) solution leverages information from the Wi-Fi network to collect aggregate location data from mobile devices. This can be used to tease out behavioral patterns and trends, which in turn can help businesses make informed decisions on how to improve the visitor experience and boost customer service.
The Mobility Services Engine (MSE) forms the core of the CMX solution. Cisco Live! Milan was an exciting milestone for the MSE development team, as the new version of MSE, 10.0, was officially announced. Among its enhancements are improved scalability and robustness, as well as better monitoring tools. In this blog, we’ll show some real-world examples of what information MSE 10 can provide, as was captured during Cisco Live!.
The New Analytics Dashboard
One of the visible improvements is the redesign of the Analytics dashboard. The dashboard provides reporting capabilities, in which each page can be scheduled at specified intervals to run as a report and be sent to interested parties. Because of this new capability, we now refer to the pages on dashboard as “Reports”.
Each report can have any number of “widgets” – essentially little boxes of information – such as the device count within a certain area, the time spent there, or the number of devices moving between areas. The widgets can be configured to show a set of numbers (ie number of devices detected, new devices vs. repeat visitors, etc.), a graph of specified information broken down by time/place, or data tables.
The most basic and fundamental piece of information CMX can provide is visitor count. In Figure 1 you can see the number of detected devices during one just one of the show days. The dashboard gives not only a very clear overview of detected devices, it also shows a comparison of those devices and where and when they’ve been detected throughout the conference.
Figure 1 Visitor count for one of the days
Beyond the fundamental data of total visitors, this information can be shown broken down by building, floor, or zone. Figure 2 shows Read More »
Tags: Cisco Live Milan, Cisco Mobility, cmx, connected mobile experiences, mobility services engine, mse, MSE 10.0, wi-fi
802.11ac is the hottest topic of discussion and deployment in WiFi over the past couple of years. Ratified as a standard by the IEEE in November 2013, the first phase of 802.11ac products brought to market is commonly referred to as Wave 1, and provides roughly a 3x improvement in network performance over its predecessor 802.11n: 1.3 Gbps compared to 450 Mbps in 5 GHz respectively when utilizing the maximum channel width and modulation supported .
Next up 11ac Wave 2, the next phase in 802.11ac, will begin entering the market later in 2015 in the form of both new client devices (smartphones, tablets, laptops) and new Access Points and modules, providing two significant enhancements building on Wave 1
Multi User MIMO MU-MIMO
160 MHz channel width support
MU-MIMO will enable a Wave 2 AP to talk with multiple Wave 2 clients Read More »
Tags: 802.11ac, 802.11ac wave 2, CiscoMobility, Ethernet Base-T, IEEE, mimo, mu-mimo, wifi
As you’ve no doubt seen from our recent Connected Mobile Experiences (CMX) Momentum announcement, the solution continues to evolve in exciting new ways. As new customers see the potential and expand the number and types of use cases, we want to continue to grow the solution and deliver the most compelling location-based services available.
The one constant through all this continual change is how seeing is believing.
I know the line is overused and typically associated with something someone is trying to make seem just this side of magic. That’s not my intent. CMX isn’t magic. It’s just an intelligent and innovate application of the technology that most businesses do or should have in place. That said, the best way to understand and believe in the potential of CMX is to see it in use.
If you ever get a chance to visit a CMX deployment, including a Cisco Customer Experience Center, CMX Demo Lab, and, coming soon, a CMX On-the-Go Demo, by all means take the time. You will not be disappointed. Read More »
Tags: Cisco CMX Location Services, Cisco Customer Experience Center, cmx, CMX Demo Lab, CMX Deployment, CMX On-the-Go Demo, connected mobile experiences, mobility, TechWiseTV
I’ve always enjoyed my work in coding. Sure, some days it can be monotonous, frustrating, and terrible on my back and eyes, but more often than not I find myself elated to be able to intricately manipulate letters, numbers, symbols, and lines to form a beautiful new creation. Being able to see that same elation within the eyes of so many young and eager minds this past weekend, reminded me (once again) of what incredible opportunities we have to further technology and better our world.
University of California, Santa Barbara’s first annual beachside hackathon was held from January 30 to February 1 and hosted over 500 participants. The students came from all over California to both show and tell Read More »
Tags: Cisco CMX, Cisco CMX in Action, Cisco Connected Mobile Experience, mobility, Santa Barbara Hackathon, Student Innovation, UCSB Beachside Hackathon, wifi
Voice over Wi-Fi
With its native support in Apple’s iOS 8.0, Voice over Wi-Fi (aka Wi-Fi Calling) has suddenly gotten a lot of attention. With Voice over Wi-Fi, a mobile phone which used to be only limited to placing and receiving calls and texting when “cellular coverage” was present, can now use Wi-Fi to provide the same service!
Voice over Wi-Fi Benefits Everybody
Mobile Network Operator (MNO) can not only “offload” their data traffic to Wi-Fi networks but now can do the same with the voice traffic. Voice over WI-Fi allows them to also extend their services further and at much lower cost than Read More »
Tags: Cisco Leader in Wi-Fi, Cisco Voice over Wi-Fi, Cisco Voice over Wi-Fi New Features, MNO, VoWifi, wifi