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Connected Mobile Experiences (CMX) provides useful insights at the Second IoT World Forum

Thought-leaders, implementers and creators across public sector, private business and education gathered for the second annual Internet of Things World Forum (IoTWF) in Chicago.  It was an opportunity to see  real  examples of the Internet of Things (IoT). While the buzz was about IoT, CMX provided meaningful insights like average registration times, visitors in various zones by the hour, and corresponding dwell times.  It was possible to predict which vertical is more likely to adopt IoT first, based on device count, dwell time and traffic patterns.

Cisco Connected Mobile Experiences is a solution that lets organizations leverage their existing Wi-Fi infrastructure for business analytics, and transform the way they connect with their mobile end-users.  The Cisco CMX solution consists of Detect, Connect and Engage, which work in unison to create an end-to-end mobile experience for the user while providing business benefits to the enterprise.

  • Detect: Aggregate and visualize location data from the Wi-Fi network
  • Connect: Easy, secure guest access to the Wi-Fi network
  • Engage: Customize the end-user mobile experience to delight customers in your venue

Here are some of the reports we generated and the observations we’ve gleaned.

Registration

One of the common reports from CMX Analytics is hourly visitors and dwell time. This “Registration” chart provides a view of total number of visitors and corresponding dwell times for the entire day by the hour. The key takeaway is that most participants were registered by 9:00 a.m.  and the average wait time was 15 minute.  In business terms, this is a great sign for the operations side of the events team, which was able to maintain a consistent average wait time despite the clear spike and variation of registrants entering the zone.

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Breakout Popularity

One of the widgets on the CMX Analytics dashboard can be configured to show comparative device count by zone.

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Notice the widget on the bottom right hand side: a comparison of device count by breakout rooms. This provides an insight to which breakout session was most popular.

With a simple cross-check, compare Read More »

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Take 2: Is Your WLAN Ready for Unified Communications and Collaboration?

November 3, 2014 at 11:48 am PST

In the previous blog, we covered details about Cisco AVC enhancements with AireOS 7.6 that allow you to classify various collaboration applications such as Cisco Jabber™, Cisco WebEx®, Microsoft Office 365, Microsoft Lync, and Microsoft Skype. Many customers have deployed voice-over-WLAN in mission-critical environments. The goal in this blog is to walk you through the collaboration specific enhancements implemented since then, that enable customers to get a great experience when supporting Microsoft Lync over Cisco WLAN.

Timeline

The above picture shows the timeline for various AVC, policy and Lync enhancements. The crucial updates since AireOS 7.6 are:

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It Is Never Too Early To Build A Mobility Strategy

It’s only October, but the holiday season is already kicking into high gear. If the retail stores are any indication, it’s time to start planning for the holidays, regardless of which one you celebrate. Much like holiday planning, it’s never too early to start building your organization’s mobility strategy.

It doesn’t matter whether we’re talking about employees at your organization or customers at your venue.

Everyone is bringing their own device.

Everyone is bringing their own device.

The influx of smartphones and tablets into the workplace is serious business. Apple, Samsung, and Google are duking it out for our affections these days. But it’s not just about reacting to “Bring your own device” (BYOD) trends in the office, or providing free Wi-Fi for your customers. Your employees and customers expect more robust mobile experiences, so you need a clear mobility strategy to stay ahead of their demands.

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Wireless technology enables IB school in Hong Kong to offer individualized learning.

Bring Your Own Device (BYOD)

Hong Kong Academy (HKA) is an International Baccalaureate school with students ranging from pre-school to grade 12. They are a relatively small school in terms of total employees and students. Their goal is to offer a personal and individualized form of learning.

HKA identified that the best way to achieve their goals was to encourage the use of technology to create a community amongst teachers and students. They recently constructed a new building and had the opportunity to build a network to meet their current and future requirements.

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Cisco Continues Thought Leadership With Products for Wi-Fi CERTIFIED Passpoint Release 2

Last week, the official launch of the Wi-Fi CERTIFIED Passpoint™ Release 2 interoperability program from Wi-Fi Alliance (WFA) revealed the next chapter in enabling mobile client devices to easily connect to a secure (i.e., strong encryption and authentication) Wi-Fi network. And once again, Cisco is at the forefront of furthering the proliferation of new and improved Wi-Fi capabilities by having participated in and contributed to the successful launch of Passpoint Release 2.

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