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Creating a new guest Wi-Fi experience with CMX Connect

Guest Wi-Fi has become a must-have, not a nice-to-have requirement for our customers.  Today, let’s talk about building customer engagement through guest Wi-Fi and how CMX Connect creates a new guest Wi-Fi experience. We also have a special offer to share if you’re interested in trying out CMX (Connected Mobile Experiences) Connect.

Offering Guest Wi-Fi is a No-Brainer

Have you ever found yourself constantly checking emails on your phone, whether you are in the supermarket, a sport stadium or your doctor’s office? We live in a connected world so when people lose their Internet connectivity, they feel as uncomfortable as if they are walking in the dark. According to a Cisco report [1], one in every three college students and young professionals believes the Internet is as important as air, water, food, and shelter. At college games, fans often leave at half time if they cannot connect to the Internet to post photos or tweet comments [2]. Offering guest Wi-Fi has become a must, not an option, for most of our customers across all verticals such as retail, healthcare, sports and entertainments, and education.

Guest Wi-Fi is an opportunity to engage and delight your visitors

So you’ve decided to offer guest Wi-Fi at your venue, but how do you make the most of it from a business standpoint? According to a 2013 survey, the first thing hotel guests try is the quality of guest Wi-Fi, before the quality breakfast or even the comfortable bed [3]. So guest Wi-Fi is a perfect opportunity for you to engage your visitors and increase customer satisfaction and loyalty. With a seamless one-click mobile-first onboarding experience, visitors can check-in on your business Facebook page, or provide email information for future promotional campaign. Since you also know the context and location of your visitors, you can offer personalized and relevant information to visitors. For example, first-time parents connect to the hospital’s guest Wi-Fi in the Maternity ward can be served a video on changing a newborn’s diaper .

CMX Connect is built to address these use cases

We have made significant improvements in the CMX 10.1 release and will continue to partner with our customers in this journey. So how does CMX Connect help you improve your business?

  1. We have a modern and intuitive user interface so IT managers can work with the marketing team to create guest portals, collect visitors’ information, and customize promotional offers by location. You don’t need a user guide or need to write any code to create guest portals. Figure 1 shows an example of the simplicity in building a portal page. Figure 2 provides examples of guest portals built by our tool.

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Figure 1. Example of the portal builder tool.

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Figure 2. Example of custom guest portals Read More »

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Cisco Wireless enables RSL Care customers to stay connected indoors and outdoors

RSL Care is one of Australia’s largest providers of retirement living, community care and aged care services with more than 28 communities throughout Queensland and New South Wales. This not-for-profit organization offers high quality Homecare, Retirement Living and Residential Aged Care services. In the words of the award-winning CEO of RSL Care: “We are focusing on guiding our customers to make the most out of life through wellbeing and independence”.


We talked to Ian Youngson, the Manager of IS Operations, to understand the wireless deployments at RSL Care. The business outcomes that the wireless deployment enables are support for a voice-over-Wi-Fi for the nurses, the ability to provide guest access to residents and visitors, as well as support for mobile devices carried by the staff and doctors.

At a Glance: Read More »

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Why the 802.11k and Neighbor Report are Important?

A lot of air time (pun intended) has been provided for the PHYsical layer amendments to the 802.11 standard. These would include 802.11n, 802.11ac, 802.11ad, and others. These amendments tend to get a lot of publicity because they have increased the speed/throughput of 802.11 over the years (from 1-2 Mbps in 1997 for the original 802.11 spec to “gigabit” in 2013 with the 11ac and 11ad amendments).

But what about those amendments that simply aren’t as “sexy” and provide only MAC layer enhancements? Aren’t these important too?

The answer is YES and in this short series of blogs, we’ll spend some time looking at the lesser known but undeservedly underappreciated amendments to 802.11, especially 802.11k, 802.11r, and 802.11v and the features/benefits they provide.

This first blog will explain the basics of 802.11k “WLAN Radio Measurements” and will specifically zoom in on the Neighbor Request/Report.

Wireless LAN Radio Measurements (802.11k)

Wireless Local Area Network (WLAN) Radio Measurements can enable any device, AP or client, with the capability to better understand the environment in which it is operating. A variety of requests can be generated for which the device receiving a request can respond with a report.

As one example, an AP could ask a client “how well are you hearing me?” using a Link Measurement request. The client would respond with a Link Measurement report (conversely, a client could ask an AP “how well are you hearing me?”).

Since the ability to measure and collect information is provided, a device submitting a request can make a better informed decision as to its “next steps” in adapting to/compensating for the dynamics of the WLAN environment.

Information obtained from a measurement and/or report can be made available to upper layers of the measuring and/or requesting device where it may be used for a range of applications. Such applications may be engaged in attempting to preserve the QoE (Quality of Experience) for the end user.

As one example, in order to preserve the QoE for applications such as VoIP and video streaming, WLAN Radio Measurements may be used by client device to collect information from the AP prior to that client device disassociating from one AP and reassociating to a new AP. This can dramatically speed up reconnecting from one AP to another AP in the same WLAN.

802.11k describes the following measurements: Read More »

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The Cisco Hyperlocation Module: Best of Interop Awards Finalist

hyperlocationWe are thrilled about the innovative work we’re doing to provide better location-based services for our customer. Our latest innovation, The Cisco Hyperlocation Module, has been selected by UBM as a Best of Interop finalist for the Mobility/Wireless category!


It’s an honor to be recognized for our innovation and technological advancements in wireless, and we wanted to share a bit more about our submission with you.

What is the Cisco Hyperlocation Modules? Read More »

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Cisco’s Commitment to Excellence: Connected Mobile Experiences 10.0

There is a great, not often talked about, perk to working at Cisco. I work alongside some of the brightest minds in technology, whose lives and work I quite often stand in awe of. I get to see firsthand the way my co-workers lead, as well as the priceless contributions they make, not only in technology, but also in the world. The release of Cisco’s Mobility Experiences (CMX) is proof of our commitment to excellence.

Last year, when Connect Mobile Experiences (CMX) resonated so well with our customers, we started getting requests for greater flexibility and increased scale. Built not only for the current use cases but future use cases as well.  In response this year we’ve re-architected CMX to meet these requirements. Our combined goals were to build a single user interface (UI), which could manage hundreds of properties, delivering customizable reports for business managers, leveraging the latest and greatest technology . We are confident all users will approve of the outcome. Let me share with you 10 things you’ll love about CMX 10.0:

1. We have enabled mix and match for versions of CMX and Prime Infrastructure. All we need you to do is export maps from Prime and import them into CMX (regardless of the PI version).

2. As a user, you’ll love the outcome oriented, fresh and modern experience of 10.0.

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3. Real-time analytics dashboard for visitor counts, visitor dwell times, etc. Analytics Widgets are completely customizable, depending on the data you’re most interested in. The inbuilt reporting capability lets you generate an instant report or schedule one to be sent later. Read More »

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