July 27, 2009

Design (Not Just Art) on the New Unified Communications Page

A friend of mine was making a point the other day about the difference between art and design.

Paraphrased, it goes something like this:

  • Art is when you make something interesting, touching, inspiring or beautiful.
  • Design, on the other hand, is about solving problems. Design can also be inspiring or even beautiful. But the primary job of design is to make things work. (That's why it worries me a bit when I hear people say "we're going to design a better user experience" and then proceed to talk solely about icons and graphics, which are often more art than design.)

Here is a case in point. I like to think our new Voice and Unified Computing pageis nice example of solid design. That is, it solves real problems and addresses real needs of customers. And, there's beauty and inspiration thrown in for good measure, making it artful as well.

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Martin Hardee Posted by Martin Hardee at 05:45AM PST

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Tags: design unified communications web experience

July 25, 2009

Do Great Designs Emerge from a Slow Economy

Interesting postulation from a recent BusinessWeek post and podcast.

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Martin Hardee Posted by Martin Hardee at 09:07AM PST

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Tags: design economic downturn

July 21, 2009

Revolution in Online Support?  Our users think so.

Early July, we released a new version of the support web site to make the support experience much more personalized.  Additionally,  we introduced a troubleshooting dashboard where it gathers ALL relevant information and presents them in a single location with an easy to use interface.

 

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Abdul Halabieh Posted by Abdul Halabieh at 04:36PM PST

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Tags: cisco cisco.com mashup personalization support web support

July 14, 2009

Help Improve Cisco.com Even More

Remember the various posts I've written about the value of remote online usability sessions? I wanted to take a moment to thank all of our customers and partners for participating in the many remote usability tests we've done over the past year. Their participation in these tests of the new features on our site really helps us perfect what we're doing on Cisco.com, and improves the experience for everyone.

And now we have a way for even more folks to help us improve Cisco.com: You can now sign up to participate in future online usability sessions (right from home or work) and get an early preview of new features we are building for the site. Most sessions are short (15 minutes or less), and we also have some longer online and in-person tests.

A bonus is that many of the opportunities are paid or involve a thank you gift, so you get something extra in exchange for the few minutes of time you take with us. And, you'll be making Cisco.com a better place every time.

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Martin Hardee Posted by Martin Hardee at 05:47AM PST

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Tags: network usability web experience

July 13, 2009

Orange You Glad You Have Cisco TelePresence?

I had to share this amusing photo from a Cisco TelePresence meeting we had with one of our design agencies on Friday...

image

Janet, from our Cisco.com design team, was in California. Dan, with the agency, was in Virginia 2,400 miles away.

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Martin Hardee Posted by Martin Hardee at 05:44AM PST

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Tags: collaboration telepresence web experience

July 06, 2009

Summer Reading on User Experience

Not a week goes by that I don't get asked by someone about good books or courses about how to improve the user experience for products and web sites. It turns out that User Experience Designer Whitney Hess gets the same requests, and has put together a handy list of books, courses and other resources to get you started on the road to providing a better experience to your customers and visitors.

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Martin Hardee Posted by Martin Hardee at 09:01AM PST

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Tags: design user experience