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April 17, 2008
Cisco's Support Site Wins ASP Award
A couple of weeks after getting great reviews from the folks at Site IQ , The Cisco Support website made the Association of Support Professionals (ASP's) Top Ten Support Sites again this year. We are honored and happy to see the value we are bringing to our user base being recognized by the industry professionals.
The improvements that got us this award are:
1- streamlining the sign on experience where customer identity is shared amongst all sub-sites,
2- rationalizing the download experience by collapsing multiple tools for the same purpose into one,
3- introducing a localized Forums for our growing Polish community, and
4- greatly enhancing the site navigation to optimize getting to appropriate resources and content for a product of interest within 2 clicks.
We look forward to enhancing the customer experience in future releases and more industry recognition in the process.
Posted by Abdul Halabieh on April 17, 2008 08:34 PM
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