April 17, 2008

Cisco's Support Site Wins ASP Award

A couple of weeks after getting great reviews from the folks at Site IQ , The Cisco Support website made the Association of Support Professionals (ASP's) Top Ten Support Sites again this year. We are honored and happy to see the value we are bringing to our user base being recognized by the industry professionals.

The improvements that got us this award are:
1- streamlining the sign on experience where customer identity is shared amongst all sub-sites,
2- rationalizing the download experience by collapsing multiple tools for the same purpose into one,
3- introducing a localized Forums for our growing Polish community, and
4- greatly enhancing the site navigation to optimize getting to appropriate resources and content for a product of interest within 2 clicks.

We look forward to enhancing the customer experience in future releases and more industry recognition in the process.

Posted by Abdul Halabieh at 08:34 PM Permalink | Comments (0) | TrackBacks (0)

April 13, 2008

We're a Webby Award Honoree

It's nice to be recognized, and I'm proud to say that we're a Webby Awards Honoree 5 times over this year.

This year’s Webby Awards received a record 9,500 entries from all 50 states and over 60 countries worldwide.

Cisco.com and The Human Network have been designated an Official Honoree in five categories, spanning Websites, Interactive Advertising and Mobile. (Official Honoree means that we were selected as being in the top 15% of entrants... a couple of steps remain in the judging process before the final awards.)

Here are our listings:

Websites

Cisco.com, for the IT Hardware/Software category

The Human Network, for Telecommunications

Interactive Advertising

Cisco.com – Consumer, for Rich Media Single: B to C

The Human Network, for Rich Media Single: B to B

Mobile

Welcome to the Human Network, for Mobile Marketplace & Services

Best of luck to all of our colleagues!

Posted by Martin Hardee at 06:48 AM Permalink | Comments (0) | TrackBacks (0)

April 07, 2008

How We Design for Cisco.com

Here's a video I put together showing a little bit about how we design new areas for Cisco.com (and showing quite a bit of my messy office!)

By the way, this is based on an internal video we recorded back in December, whose content we can now show you now that various web site sections have launched. We'll do more detailed behind-the-scenes episodes in the future, so let me know about topics you would like to see.

Technorati Tags: Cisco Design Web-Design CustomerExperience

Posted by Martin Hardee at 06:54 AM Permalink | Comments (0) | TrackBacks (0)

April 03, 2008

Interesting Interview on Cisco and User Experience

My colleague Cordell Ratzlaff is featured in an interesting interview about Cisco, user experience, and how he and his team are applying the magic he perfected at Apple and frog Design to create great products and end to end experiences for Cisco. Worth a read.

P.S. Cordell is a featured speaker at Adaptive Path's upcoming MX design management conference, which is also mentioned in the article.

Posted by Martin Hardee at 08:30 AM Permalink | Comments (0) | TrackBacks (0)

April 02, 2008

And in case you can't get enough Cisco user experience

I should probably mention also that I am teaching a full-day course at this year's Nielsen Norman conferences about using consumer web design techniques for corporate and B2B sites.

So, you can see Cordell in San Francisco at MX (April 20-22), or Martin in New York (April 11th) or London (May 23rd) or San Francisco (June 20th) at Nielsen Norman.

Posted by Martin Hardee at 08:45 PM Permalink | Comments (0) | TrackBacks (0)