Web Experience Insights on the Importance of the End-User Experience

Wikinomic Scoblization Coming To You!

Here is a really interesting online panel coming this next week via the Cisco Interaction Network:

It’s called “Applying Web 2.0 to Your Business” and features Wikinomics coauthor Don Tapscott, FastCompany.TV Director and famed business and technology blogger Robert Scoble, Social Computing Analyst Jeremiah Owyang, Forrester Research,  and WebEx Connect Senior Director David Knight.

It’s Thursday April 3rd, 1 PM EDT / 10 AM PDT / 1700 UCT

There’s more online at the Event Sign-up Site

Posted by Martin Hardee at 01:59PM PST

Cisco New Support Wiki

We just released a wiki for our partners and customers to add their wisdom and learnings on top of Cisco’s documents.  This augmentation of knowledge gives our user community a medium to share knowledge and improve their overall effectiveness.

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Posted by Abdul Halabieh at 03:30PM PST

My Dog is in Network World (but the Support team deserves the biggest tail wag!)

Thanks to Brad Reese at Network World Blogs for the kudos on our recently updated support area and for including a picture of my dog and me on the web site.  It’s an honor!

In the interest of full disclosure, I should point out it wasn’t my dog (or even me) that did the bulk of the work in redesigning the Cisco.com Support area, though we were cheering the team along all the way.

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Posted by Martin Hardee at 03:30PM PST

Nice Dissection of Cisco.com’s New Support Area

Web analysts SiteIQ have some nice comments about Cisco.com’s newly designed support area, which they hail as an IT industry best practice.

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Posted by Martin Hardee at 09:44AM PST

I wish I spoke more Chinese…

But I still love the Cisco China Human Network section, which I think is very creatively produced…

Posted by Martin Hardee at 04:40PM PST

Cute Flash Movie on the New Search

This may be a little over the top, but there’s a cute flash movie about our new Cisco.com search—complete with roaming sports cars—lurking as a kind of Easter egg on Cisco.com. Enjoy.

Posted by Martin Hardee at 08:00AM PST

Your Wonderful Comments on Cisco.com’s New Search

We’ve gotten some really nice comments and constructive critiques of our new beta search (to go live as the main search very soon).  Here’s a recap…

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Posted by Martin Hardee at 11:50AM PST