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Interoperability is the key

Multiple recent events, from 9/11 to Hurricane Katrina, have led government pundits and officials to call for better communication between government agencies. This increased collaboration is necessary to keep citizens safe, respond to disaster and emergency, and operate more effectively and efficiently.

Unfortunately, there’s a significant roadblock for increasing collaboration within and among agencies. As a rising number of agencies turn to video teleconferencing (VTC), instant messaging and other advanced and rapid forms of communication, converged voice and data networks are relied upon more than ever. This creates a problem for disparate agencies each relying on a different vendor for their network and communications infrastructure.

The key to enabling interagency collaboration and communication across these varied, disparate networks is interoperability. At TANDBERG, interoperability and firewall traversal are some of the most important features of our VTC solutions.

In fact, TANDBERG was first to deliver a telepresence solution that could interoperate with third-party systems, the first to enable high-definition video between Microsoft Office Communicator and multi-screen telepresence, and the first to deliver HD telepresence and video conferencing solutions that can interoperate with any other standards compliant systems. Interoperability is at the core of our VTC products.

The ability to enable face-to-face communication regardless of distance gives VTC solutions the ability to truly bring government agencies together and increase inter-agency communication and collaboration. When agencies are looking for VTC systems that will help them work more closely with other government organizations, the most important feature should always be true interoperability.

Helping the government better serve it’s constituents through collaboration and teamwork – now that’s a new way of governing.

Giving a big apple to teachers in the Big Apple

With America’s school systems seeing decreases in gradation rates and the country losing its edge in STEM (science, technology, engineering and math) subject knowledge to other countries, it’s evident change is needed.

The call to reform education has led to some very drastic measures being taken in cities across America. In New York, the Education Department has begun closing schools that are failing to meet standards. This move is going to cost a significant number of jobs and create hardships for students and parents whose schools are being affected.

Although the shuttering of large, failing schools in favor of smaller educational establishments has proven positive for graduation rates and other standards of evaluating academic performance, it’s not without negatives.

New York State is currently under significant budget constraints and cuts to New York City’s budget are already expected to cost 8,500 teachers and scores of other city employees their jobs. With the closing and reorganization of 19 schools, in conjunction with the other cuts being made to city personnel, the increase in unemployed citizens will invariably cause considerable strain on New York’s social services.

Video teleconferencing (VTC) solutions help improve underperforming schools VTC delivers not only experts, professionals and educational content, but allows high performing teachers and administrators to extend their reach to students across campus, across the state or around the world. With VTC, students access classes on other campuses, talk to experts about how everyday lessons relate to real life professions and occurrences, tour places they could previously not visit and see their lessons come to life.

With the ability to share resources through VTC, schools are able to offer the highest quality staff and a wide array of lessons and subjects to students in multiple locations. This allows schools to share the best teachers and even offer subjects that may have been cut for budget purposes such as the arts and foreign languages.

Closing schools may help to increase graduation rates and improve academic standards when looking at statistics, but there are significant costs to the community. Using VTC to break down the walls between students and a better education is a better way of teaching…and learning.

Video Conferencing Reaches New Heights

See how video conferencing played an integral role in monitoring the health of climbers during an expedition of the Himalayas.

What we have here is, a failure of preparedness

The past 10 years have seen their fill of disasters, including terrorist attacks on Sept. 11, 2001, Hurricane Katrina in 2005 and devastating earthquakes in Haiti this year. Impossible to predict and unpreventable, these events are examples of why disaster preparedness is so important. Crisis situations arise quickly and with little or no notice, and the speed of which we can provide necessary aid and assistance can often mean the difference between life and death.

Even with all these disasters, CNN reported today that a commission established to assess national security measures gave the U.S. government a failing grade in improving response time, especially response to biothreats. The commission found that despite improvements to identifying and preventing incidents, the past three administrations had failed to improve preparedness and response.

The failure to implement video teleconferencing (VTC) for delivery of healthcare during crisis situations is an incredible example of missed opportunities to improve disaster response.

Video teleconferencing (VTC) has seen rapid adoption in the healthcare arena as one way to deliver medical care quickly to those who need it. VTC has incredible potential in disaster response for increasing access to specialized health and medical services, enabling remote monitoring to control disease outbreaks and by providing back-up surge capacity for local healthcare providers.

Unfortunately, even with a wide array of implementation where VTC is helping to save lives and provide medical care to those in need, the wide-spread infrastructure and equipment investments and installations needed to bring VTC to mass disaster-relief operations have yet to be made. In fact, the American Telemedicine Association (ATA) has grown frustrated by the sheer amount of recommendations that they’ve made to the Federal Communications Commission (FCC) for use of VTC solutions in disaster recovery that have been ignored.

VTC solutions are capable of bringing care to victims of disasters. By enabling VTC in disaster response, the American government can break down the walls between skilled specialists and the victims who need care and empower a new way of responding.

5 Tips for Measuring a Successful Video Conferencing Program

Whether or not your video program is deemed successful depends on your goals. By starting out with concrete goals in mind, you will be better able to track and prove your success over time — and be a true video champion.

Ideally, you’ll have some baseline data at hand when you begin. This will enable you to track your progress right from the start. Plan to work with an interdepartmental team to calculate the time and resources your organization is currently spending on the activities you’d like to replace with video.

Below are some of the most common ways organizations measure increased productivity.

Reduce travel: Cost savings. Many organizations find that video enables them to reduce travel by 30 percent or more. Encouraging employees to replace unnecessary business travel for meetings, trainings or other engagements with video conferencing can reap significant cost savings and productivity gains. When measuring travel reduction don’t stop with just airplane or train fares; calculate all travel-related costs — such as hotels, taxis, meals, per diems, etc. Also, consider the cost of time that business travelers spend away from productive work.

Shorten time to market: Find out the average current time-to-market for a typical product, as well as the average development cost per product, selling price and margin. How many days can you eliminate by introducing video into the equation? If you can learn the annual average
return on investment per product, you can measure the impact video has on money earned, not just costs saved.

Improve access to remote experts: Consider using remote experts over video for repair and maintenance. Whether these experts are internal to your organization or external, their value is in diagnosing a problem and finding a solution quickly. The quicker you resolve an issue, the less downtime your organization experiences. That means cost savings and higher revenue.

Encourage telework: Thanks to the proliferation of desktop video, video VoIP phones, and PC video solutions, many organizations that didn’t previously consider telework are now converting employees to video-based home workers. You can measure the success of a video telework program by estimating the amount of real estate per converted employee. You’ll reduce the annual cost of maintaining the office space (per square foot/meter), including rent, utilities and maintenance.

Enrich employee work/life balance: Finding, hiring and training new employees is time consuming and costly to any organization. The more satisfied employees are with their work/life balance, the more likely they are to stay with the organization. By reducing employee turnover, you can measure the impact of video on your organization’s bottom line. Video communication can also reduce unplanned sick time.

This is just a summary of the Measure Your Success PDF that can be downloaded from VideoChampion.com. Visit the site for more information and tips. Got any others to add?