Cisco Blogs

Cisco Blog > Video

Meeting the Inevitability of Telework Head On

TANDBERG 1700MXP personal telepresence system helps keep teleworkers connected face-to-face

TANDBERG 1700MXP personal telepresence system helps keep teleworkers connected face-to-face

A recent article in CIO discusses the inevitability of remote working. It states that it is particularly demanded by the younger staff members that require more flexibility and mobility with their work schedules. Employers are still highly fearful of flexible working; sighting concerns such as: “How do I know my mobile workers are actually working? What’s in it for me as a manager to have the boundaries disappear? Will ideas suffer?”

These concerns are valid, but can be met head on with the right solutions. With the many different personal video conferencing devices out there it is becoming increasingly easier for employers to “see” their employees working and to maintain that personal working experience that is important to both employer and employee. The right communication tools can keep the boundaries from disappearing. A manager and his or her employees can still hold face-to-face meetings and supervisory guidance can still be given in a personal way through video conferencing. Ideas don’t have to suffer just because an employee isn’t in a conventional office setting. On the contrary, with all parties involved in a meeting having the ability to be at different places and in different time zones at once, one can argue that the time for creativity is now greater and easier to come by than ever.

A recent study by Lumison found that 73 percent of office workers believe that they would be more productive if they worked from home, and 65 percent claim to work longer hours when they do. Society has shifted from the typical 9-5 workday to more of a 24/7 approach. It makes sense that not all of these hours can be spent in an office and the time for more flexible working arrangements has arrived.

How do you think that remote working would benefit your work productivity?

Military technologies break down the wall to improved disaster response

A recent article in Emergency Management Magazine discusses a current trend that’s being seen among state and local governments. In an effort to increase the effectiveness of their emergency and disaster response, local governments are turning to an unlikely source, military technology.

The article goes on to discuss a handful of examples. For instance, Burlington Country in New Jersey, the state’s largest county, was struggling with directives to make their emergency response and recovery more streamlined and efficient following 9/11 and Hurricane Katrina. The solution came from a communications system developed by L-3 Communications, which was previously used in the nuclear submarine the USS Greeneville.

The same system was implemented by the Coast Guard in Miami, FL, who was struggling with having multiple devices and handsets for different radio spectrums. The new device streamlined the system and allowed all users to access any spectrum from one device.

Although it’s great to see local government agencies and organizations looking to military technologies to ensure that their disaster response and recovery can operate in the event of catastrophe, there are additional technologies being embraced by the military and federal government that can make significant strides towards improving disaster response—most notably, video teleconferencing (VTC) solutions.

VTC solutions are incredible tools during disaster recovery operations since they allow natural, rich face-to-face interaction between people regardless of the distance separating them. When crises occur, many audiences who don’t often communicate find themselves needing to cooperate and interact. These audiences are often unfamiliar with each other’s nonverbal cues and other unheard forms of communications, often resulting in misunderstanding.

When a disaster or catastrophe occurs, subordinates need to receive clear direction. Different agencies need to communicate clearly and effectively. There is no time and leeway for misunderstanding and miscommunication. This is why video is so important.

Breaking down the walls between the agencies and individuals responding to a disaster, now that’s a new way of serving and protecting. Can your emergency response and recovery afford to not be using VTC? Can your citizens?

Snowpocalypse – Another Reason for Organizations to Have a Telework Plan That Includes Video Conferencing

Snowpocalypse costing millions in lost productivity

Snowpocalypse costing millions in lost productivity

Officials estimate that closing the federal government for a day costs roughly $100 million in lost productivity and opportunity costs. That means that this month’s “snowpocalypse” has already potentially cost tax payers at least $350 million for the recent closures. The untold costs of business closings due to the snow storm are bound to be far greater.

But it doesn’t have to be this way. As we continue to experience natural disasters like snowpocalypse, earthquakes and hurricanes, or health disasters like H1N1, the need for a strong teleworking infrastructure in business and government is becoming more and more apparent. No company or agency wants to be accused of risking employees’ lives or health to improve the bottom line. Telework is a simple solution to help ensure workers stay safe and productivity stays high.

Integrating video conferencing into telework can yield even greater results because workers can interact face to face regardless of where they are located. This helps to increase collaboration and reduce confusion that can occur over email and conference calls. Video conferencing also helps keeps employees engaged in virtual meetings because they are speaking “in person” and don’t experience as many distractions. And, perhaps most importantly, managers who are often leery of teleworking have immediate visual access to employees so they can rest assured that their staff is maintaining business as usual, and not calling in from the beach.

While disasters like snowpocalypse are often what drive the discussion about telework, the fact is telework has long been recognized to be an effective way for businesses and government to not only maintain business continuity, but to also help reduce their carbon footprint and increase employee work/life balance and loyalty.

For example, at the Defense Information Systems Agency (DISA), which manages the Defense Department’s expansive telecommunications network, most employees are outfitted with agency-issued laptops with secure linkups and a suite of collaboration software — including video conferencing — to enable teleworking. This has allowed approximately 45 percent of DISA’s headquarters staff to telework on a normal day, “so in circumstances like [snowpocalypse], its not a big deal,” said John Garing, the agency’s strategic planning and information director, in an interview with Federal Times from his home in Northern Virginia. Rather than a challenge, teleworking en masse is an opportunity to test continuity of operations plans, he said.

According to Garing, so far, DISA employees have been as productive and effective as they would have been if they were all in the office. “The fact we have an ingrained teleworking policy does make a difference,” Garing said. “It makes it easier for us to adapt and continue to operate.” Despite impassable roads and a government shutdown, DISA is “pretty much business as usual,” said Garing.

Does your company have a telework policy to help deal with business continuity in situations like snowpocalypse? Do you use video conferencing?

Surviving the snowpocalypse — how VTC can help the federal government weather the weather

The Washington, D.C., area is predictably filled with federal government employees. Hill staffers, agency careerists, appointed officials, uniformed servicemen; they all call our nation’s capital home. With so many of the people relied upon to keep America’s government working all centered in one metro area, there’s a tremendous possibility that a major weather event could grind the gears of democracy to a halt.

Call it #snowpocalypse, #snowmaggedon or #snOMG. Regardless of the funny handle you’ve assigned the recent snow storms, by dumping multiple feet of cold, white powder across the region they have had a significant impact on every aspect of government.

The incredible amount of snowfall that the Washington metro area has experienced, and will continue to experience with additional snow forecasted this week, has left many neighborhoods unplowed and unable to be traveled via car. In addition, the region’s mass transit systems have seen multiple service interruptions. This has led the federal government to close outright for the safety of their commuting employees.

Luckily, the Obama administration and Office of Personnel Management (OPM) are taking steps to ensure that weather phenomena and other events can no longer bog down the federal government. One of theses steps is to increase the government’s number of teleworking employees. By enabling telework, government employees can continue to function in their jobs and accomplish mission-critical tasks regardless of their ability to make it into the office.

According to a recent NextGov article, OPM is working to increase the number of teleworking government employees by 50% by 2011. Also, the agency is designing a 500 employee pilot program that will enable them to gauge the effectiveness and productivity of teleworking employees.

Concerns about productivity while working from home remain some of the largest roadblocks to widespread adoption of telework among government agencies. Many managers fear that employees who are unsupervised outside of the office will see a decrease in productivity, collaboration and communication. This is also where the rapidly increasing adoption of video teleconferencing (VTC) can help.

VTC systems enable people to have face-to-face conversations, regardless of the distance separating them. By embracing VTC, government agencies can more comfortably embrace telework.

VTC is breaking down the huge, white snow drifts separating government employees and helping to usher in a new way of working for federal agencies. How is VTC helping your agency weather the snowpocalypse? Drop a comment and let us know!

State of the Union — education promises best delivered via video

President Obama’s first State of the Union address focused on the expected hot topics of today, from job creation to healthcare reform. In addition, it also featured some aggressive thoughts about the current state of America’s education system, and ways it can be improved.

It’s no secret that America has slowly been losing its global edge in innovation, science, mathematics, engineering and technology over the years (STEM, which we’ve written about previously). Graduation rates have been much lower than expected in many regions of the country and schools have struggled to meet academic standards. According to his State of the Union address, President Obama is looking to stem this tide and turn around America’s schools by investing in reform and rewarding successful schools that embrace innovation.

The President is looking to renew the Elementary and Secondary Education Act and bring Race to the Top, a competitive grant program, to all 50 states. This program rewards schools that embrace innovation and work to increase student achievement and education in science, technology, engineering and math (known as STEM subjects).

For schools looking to be a part of this exciting competition, embrace innovation in the way they teach students and create excitement around STEM subjects, there are new technologies that can help get them there. A great example is video teleconferencing (VTC).

VTC technologies allow teachers to bring professionals, scientists, doctors and other experts directly to students to discuss how the lessons they are learning apply outside of the classroom. VTC also enables students to be virtually transported to far off places to see their lessons in action.

The economic benefits of VTC solutions are so important today. Schools can continue to provide a quality, rich educational experience to students even when additional funding and resources are unavailable.

By breaking down the walls between students, teachers and experts, VTC is bringing a richer educational experience to America’s children and STEM’ing the recessionary tide.