A recent article in ITnews discussed how Interpreterline, a Victorian translation firm, has started couriering video conferencing kits in unbranded boxes to schools and at least one regional community health service center to save on interpreters’ travel costs. Interpreterline’s chief Ismail Akinci said the company had toyed with the concept because there was a finite source of interpreters available for some languages in Australia. Also, the cost to send an interpreter to some locations in Australia was three times more than the professional service being delivered and was dependent on the interpreter having time to travel in the first place.
They turned to video conferencing because it could support three people in conversation, necessary so the interpreter can interject when they have enough to translate. Now, for just $30 Interpreterline is able to ship a video conferencing kit, the TANDBERG E20 is their unit of choice, to any place the company’s services are needed. This cuts back on the extra time, money, and carbon emissions required to fly an interpreter to be there in person.
With the reduction in both the size and cost of video conferencing products, it’s no wonder that businesses of all sizes and industries are finding new and creative ways to take advantage of all that visual communication has to offer.
One of our previous blog posts mentioned a USA Today article which notes that airlines and hotels are “spooked,” as more companies continue to invest in technology. Interpreterline is a prime example of why they should be; with their creative approach to resource allocation the interpreters are able to be in more places at once without the use and costs of airlines or hotels.
How has your company taken advantage of smaller sized video conferencing devices?
TANDBERG 1700MXP personal telepresence system helps keep teleworkers connected face-to-face
A recent article in CIO discusses the inevitability of remote working. It states that it is particularly demanded by the younger staff members that require more flexibility and mobility with their work schedules. Employers are still highly fearful of flexible working; sighting concerns such as: “How do I know my mobile workers are actually working? What’s in it for me as a manager to have the boundaries disappear? Will ideas suffer?”
These concerns are valid, but can be met head on with the right solutions. With the many different personal video conferencing devices out there it is becoming increasingly easier for employers to “see” their employees working and to maintain that personal working experience that is important to both employer and employee. The right communication tools can keep the boundaries from disappearing. A manager and his or her employees can still hold face-to-face meetings and supervisory guidance can still be given in a personal way through video conferencing. Ideas don’t have to suffer just because an employee isn’t in a conventional office setting. On the contrary, with all parties involved in a meeting having the ability to be at different places and in different time zones at once, one can argue that the time for creativity is now greater and easier to come by than ever.
A recent study by Lumison found that 73 percent of office workers believe that they would be more productive if they worked from home, and 65 percent claim to work longer hours when they do. Society has shifted from the typical 9-5 workday to more of a 24/7 approach. It makes sense that not all of these hours can be spent in an office and the time for more flexible working arrangements has arrived.
How do you think that remote working would benefit your work productivity?
A recent article in Emergency Management Magazine discusses a current trend that’s being seen among state and local governments. In an effort to increase the effectiveness of their emergency and disaster response, local governments are turning to an unlikely source, military technology.
The article goes on to discuss a handful of examples. For instance, Burlington Country in New Jersey, the state’s largest county, was struggling with directives to make their emergency response and recovery more streamlined and efficient following 9/11 and Hurricane Katrina. The solution came from a communications system developed by L-3 Communications, which was previously used in the nuclear submarine the USS Greeneville.
The same system was implemented by the Coast Guard in Miami, FL, who was struggling with having multiple devices and handsets for different radio spectrums. The new device streamlined the system and allowed all users to access any spectrum from one device.
Although it’s great to see local government agencies and organizations looking to military technologies to ensure that their disaster response and recovery can operate in the event of catastrophe, there are additional technologies being embraced by the military and federal government that can make significant strides towards improving disaster response—most notably, video teleconferencing (VTC) solutions.
VTC solutions are incredible tools during disaster recovery operations since they allow natural, rich face-to-face interaction between people regardless of the distance separating them. When crises occur, many audiences who don’t often communicate find themselves needing to cooperate and interact. These audiences are often unfamiliar with each other’s nonverbal cues and other unheard forms of communications, often resulting in misunderstanding.
When a disaster or catastrophe occurs, subordinates need to receive clear direction. Different agencies need to communicate clearly and effectively. There is no time and leeway for misunderstanding and miscommunication. This is why video is so important.
Breaking down the walls between the agencies and individuals responding to a disaster, now that’s a new way of serving and protecting. Can your emergency response and recovery afford to not be using VTC? Can your citizens?
Snowpocalypse costing millions in lost productivity
Officials estimate that closing the federal government for a day costs roughly $100 million in lost productivity and opportunity costs. That means that this month’s “snowpocalypse” has already potentially cost tax payers at least $350 million for the recent closures. The untold costs of business closings due to the snow storm are bound to be far greater.
But it doesn’t have to be this way. As we continue to experience natural disasters like snowpocalypse, earthquakes and hurricanes, or health disasters like H1N1, the need for a strong teleworking infrastructure in business and government is becoming more and more apparent. No company or agency wants to be accused of risking employees’ lives or health to improve the bottom line. Telework is a simple solution to help ensure workers stay safe and productivity stays high.
Integrating video conferencing into telework can yield even greater results because workers can interact face to face regardless of where they are located. This helps to increase collaboration and reduce confusion that can occur over email and conference calls. Video conferencing also helps keeps employees engaged in virtual meetings because they are speaking “in person” and don’t experience as many distractions. And, perhaps most importantly, managers who are often leery of teleworking have immediate visual access to employees so they can rest assured that their staff is maintaining business as usual, and not calling in from the beach.
While disasters like snowpocalypse are often what drive the discussion about telework, the fact is telework has long been recognized to be an effective way for businesses and government to not only maintain business continuity, but to also help reduce their carbon footprint and increase employee work/life balance and loyalty.
For example, at the Defense Information Systems Agency (DISA), which manages the Defense Department’s expansive telecommunications network, most employees are outfitted with agency-issued laptops with secure linkups and a suite of collaboration software — including video conferencing — to enable teleworking. This has allowed approximately 45 percent of DISA’s headquarters staff to telework on a normal day, “so in circumstances like [snowpocalypse], its not a big deal,” said John Garing, the agency’s strategic planning and information director, in an interview with Federal Times from his home in Northern Virginia. Rather than a challenge, teleworking en masse is an opportunity to test continuity of operations plans, he said.
According to Garing, so far, DISA employees have been as productive and effective as they would have been if they were all in the office. “The fact we have an ingrained teleworking policy does make a difference,” Garing said. “It makes it easier for us to adapt and continue to operate.” Despite impassable roads and a government shutdown, DISA is “pretty much business as usual,” said Garing.
Does your company have a telework policy to help deal with business continuity in situations like snowpocalypse? Do you use video conferencing?
The Washington, D.C., area is predictably filled with federal government employees. Hill staffers, agency careerists, appointed officials, uniformed servicemen; they all call our nation’s capital home. With so many of the people relied upon to keep America’s government working all centered in one metro area, there’s a tremendous possibility that a major weather event could grind the gears of democracy to a halt.
Call it #snowpocalypse, #snowmaggedon or #snOMG. Regardless of the funny handle you’ve assigned the recent snow storms, by dumping multiple feet of cold, white powder across the region they have had a significant impact on every aspect of government.
The incredible amount of snowfall that the Washington metro area has experienced, and will continue to experience with additional snow forecasted this week, has left many neighborhoods unplowed and unable to be traveled via car. In addition, the region’s mass transit systems have seen multiple service interruptions. This has led the federal government to close outright for the safety of their commuting employees.
Luckily, the Obama administration and Office of Personnel Management (OPM) are taking steps to ensure that weather phenomena and other events can no longer bog down the federal government. One of theses steps is to increase the government’s number of teleworking employees. By enabling telework, government employees can continue to function in their jobs and accomplish mission-critical tasks regardless of their ability to make it into the office.
According to a recent NextGov article, OPM is working to increase the number of teleworking government employees by 50% by 2011. Also, the agency is designing a 500 employee pilot program that will enable them to gauge the effectiveness and productivity of teleworking employees.
Concerns about productivity while working from home remain some of the largest roadblocks to widespread adoption of telework among government agencies. Many managers fear that employees who are unsupervised outside of the office will see a decrease in productivity, collaboration and communication. This is also where the rapidly increasing adoption of video teleconferencing (VTC) can help.
VTC systems enable people to have face-to-face conversations, regardless of the distance separating them. By embracing VTC, government agencies can more comfortably embrace telework.
VTC is breaking down the huge, white snow drifts separating government employees and helping to usher in a new way of working for federal agencies. How is VTC helping your agency weather the snowpocalypse? Drop a comment and let us know!