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Key Drivers Leading to Increased Adoption of Video Conferencing and Telepresence


According to Wainhouse Research, the main factors driving the adoption of video conferencing and telepresence are:

  1. Economic Pressures – increasing need to be more efficient, cut costs, and communicate with customers, partners and suppliers around the world.
  2. Globalization – not only are enterprises today managing trade across borders and outsourcing certain business functions, they also have dispersed management teams and skill sets, which lead to increased challenges for corporate culture and communication. With business flowing in all directions, enterprises have become globally integrated, stateless multinationals.
  3. Business Continuity – concern for threats such as global contagion, energy crises, and terrorism are on the rise, and business needs to be sure it can maintain operations.
  4. Better Equipment – technological advances in the industry have led to a better user experience with CD quality audio and HD quality video, as well as increased collaboration with dual streams, integration, and bridges and gatekeepers. Meanwhile prices have remained relatively flat and users benefit from a better price per performance.
  5. Unified Communications – integration between large unified communications players and video has driven awareness of conferencing and collaboration.
  6. Climate Change – social pressures and corporate responsibility policies are driving the need to reduce travel to lower carbon emissions. As government mandates and rewards for travel reduction grow, organizations will increasingly turn to video conferencing.

Do you agree? Are there any other reasons you think should be included?

Video Conferencing Holds Key to Treating Mental Health of Veterans

Veterans in the aftercare recovery group can discuss anything on their mind during group time with their psychiatrist via a TANDBERG 1700.

Veterans in the aftercare recovery group can discuss anything on their mind with their psychiatrist via a TANDBERG 1700 MXP.

The use of video conferencing is becoming common practice amongst world governments. A recent post discussed such uses by world leaders, but there is a new way governments are hoping to take advantage of the extended reach available with the use of video conferencing – telehealth.

Video conferencing may hold the key to providing effective mental health care to the large number of troops who leave active duty and come home to rural or remote areas in the U.S. A recent article in Reuters Health reported on a study by the Veterans Administration (VA) which found that anger management group therapy can be just as effective over video as in person. Given that an estimated 40 percent of today’s U.S. combat veterans are from remote or rural areas and up to one in six of them return home from their tour of duty with combat-related post traumatic stress disorder (PTSD), telepsychiatry is critical for treating their symptoms.

The study showed that anger management problems could be safely managed remotely. The researchers found that after six months of treatment over video, the study group demonstrated a reduction in anger symptoms similar to the in-person group, leading authors to conclude that group psychotherapy over video conferencing is not only feasible but also produces outcomes that are as good as in-person treatment.

For more information read the case study to see how The Department of Veterans Affairs (VA) Midwest Health Care Network is using telepsychiatry to treat veterans in the Midwest.

What are your thoughts on using video conferencing to deliver therapy sessions?

Welcome to the new Break Down the Walls

We originally started the TANDBERG Public Sector blog to keep government employees, thought-leaders and decision makers informed about the ways video teleconferencing was being implemented across government agencies and organizations.

We were looking to highlight the ways in which video makes the government run more effectively, efficiently and smoothly and discuss some innovative ways it answers the difficult questions in government today.

We expected some public servants to find our discussions about teleworking, collaboration and face-to-face communication interesting, but we never expected what happened next. You showed up. A lot of you.

Soon, our readers were demanding to hear more.

So, we expanded our editorial coverage to discuss the ways that video was improving the educational experience for America’s students, making lessons more interactive, and even helping teach teachers.

We added coverage of healthcare and the ways that video is helping to save lives and bring treatments to people who were too far away from the specialists who could provide them. We even began discussing how courts and police and rescue workers were utilizing the technologies to keep our streets safe and better serve American citizens. And it STILL wasn’t enough.

So we’ve taken another step. Much like how our video conferencing technologies break down walls between people and agencies and organizations, we’ve broken down the walls between the TANDBERG blog authors and you, the readers.

Let me be the first to welcome you to

This redesigned site offers the same interesting content about video conferencing in the public sector in a much easier to navigate format, making it easier to find content that is of interest to you. But it also offers much more.

Here you will find all of TANDBERG Public Sector’s social media activities, from YouTube videos to Twitter streams. You will also have access to a library of white papers, case studies and other resources designed to further educate you about how video provides a new way of working, governing, and learning. We encourage you to not only read what we have to say, but interact with us. Tell us your thoughts. Let us know how the trends we’re discussing are influencing you.

We hope you like this new site and that you will be a part of its success. Please feel free to engage with us…ask us questions…and start a dialogue. Break down the walls separating us, and we’ll show you how video can enable a new way of working.

We can’t wait to connect with you.

On the Road – UC Expo

ucexpo photo

TANDBERG booth at 2010 UC Expo

On March 10th I visited the UC Expo at London’s Kensington Olympia exhibition center  in order to experience the latest technologies in Unified Communications, Collaboration and VoIP. The event, although smaller than I imagined, was well attended by both exhibitors and end users. The TANDBERG booth was demonstrating various UC flavored offerings. Most popular amongst the exhibition attendees was Microsoft OCS integration, which enables connectivity between various unified communication environments via our VCS platform.

Microsoft OCS displayed a dominance amongst the exhibitor’s offerings on show. It seemed that nearly everyone who had technology, such as:  traditional phones, mobile phones, contact centers, and other VoIP paraphernalia, were all somehow linked back to Microsoft OCS. It appears Microsoft is definitely ahead in the battle to win over the hearts and minds of the UC vendors at the very least.

It was also very encouraging to see video and telepresence featured in nearly everybody’s UC scenarios. Vodafone gave a public presentation around how they use unified communications in their day-to-day activities and shared a funny story about how recently many of their staff were snowed in but they still managed to complete an important management meetings via video. They supplemented their presentation by showing screenshots of the employees sitting at home with heavy snow falling in the background! It seems the use cases for visual communications are limitless.

VTC breaks down the walls between cultures and shatters stereotypes

In previous articles on Break Down the Walls, we’ve discussed the educational benefits of video teleconferencing (VTC), from resource sharing between schools and school districts, to the efficient training of teachers. One interesting VTC implementation that we have yet to discuss is currently being used in New Jersey to help do something truly revolutionary in the area of women’s issues and women’s rights.

A Women and Youth Leader Alliance’s project called Spotlight on Girls Productions is using media as a tool to transform society through raising awareness and education. The project creates TV crews of women, all aged 14-29 and from urban areas within New Jersey, including Trenton and Newark. These TV crews are tasked with the creation of educational and entertaining video content that is aired throughout New Jersey, and distributed across the country, and the world, through online wire services.

A large part of the creation of the video content, which focuses on the experiences and culture of women around the world, is research. The TV crews accomplish this research by speaking with women across the globe via video teleconferencing. These conversations are focused on sharing first-hand experiences, opinions and insights. The women involved in the project and the people they are interviewing connect on a personal level via video and learn more about each other’s culture than what is shown through the media.

These video conferences tend to develop in three stages, with the women first exchanging pleasant and polite introductions and being conservative and careful in their interaction. Later, the conversation becomes more personal, and the participants often begin to discuss stereotypes that they’ve encountered about each other. The third stage involves the discussion of social issues and topics, which enables the TV crew to accurately portray topics from multiple perspectives.

This learning process helps to diminish stereotypes the different cultural groups had about each other, while simultaneously helping open a window into another culture and the issues women face in that culture. This window into other cultures helps the participants battle the stereotypes that are perpetuated by the media and that invariably drive the objectification and devaluation of women. The research is then incorporated into the video content produced by the TV crews, which have focused and raised awareness of such important global women’s issues as human trafficking and arranged marriage.

None of the research that empowers the creation of this important video content, and helps bring cultures together, would be possible without VTC. Video allows the participants to have real, natural conversations where facial expression, body language and other unspoken cues can be witnessed and understood. VTC is bringing women from five continents together and breaking down the walls between cultures.

By providing an alternative to the content available in the often stereotype-filled mainstream media, VTC is empowering understanding and increasing knowledge of other cultures. Now that’s a new way of learning.