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Personal Telepresence Expands Capabilities with Cisco Unified Communications Integration

There are a lot of things possible with just a touch of a finger, including video collaboration, thanks to the Cisco TelePresence EX Series. Since its inception, this family of personal telepresence solutions for the desktop has enabled employees to instantly collaborate face-to-face, whether separated by a hallway, a street, or several time zones. Now, tighter integration with Cisco Unified Communications Manager (CUCM) brings rich telephony features to the popular EX Series for a powerful voice and video solution.

The EX Series is simple to deploy and creates an in-person experience right from your desktop, so that you can enable faster decision making, enhance relationships and improve efficiency. It also seamlessly integrates with CUCM so you can more easily collaborate, for example receive and retrieve voicemail on your EX system, or receive telepresence calls on your mobile phone and then transfer the call to the EX once you return to the office. These and other rich telephony features are now available as a CUCM software upgrade (TE 6.0) for the EX Series.

Check out the video below and see how you can streamline your communications and start reaping the rewards.

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NBA Gets a Slam Dunk with Cisco TelePresence

Telepresence is travelling outside of the boardroom and onto the basketball court—not only changing how the NBA conducts business, but also how its fans consume sports information.

Similar to the transformation happening in the workplace, the rise of mobile devices and online access is changing how we experience and interact with sporting events. Attuned to these changes, the NBA is committed to collaboration technologies--like Cisco TelePresence and WebEx--to enable new forms of effectiveness and innovation, while positively transforming the fan experience. And they are making an impact; NBA TV had its highest viewership ever during the 2011-12 season, and NBA.com and its team sites already have more than 140 million video streams this season.

How’d they do it? By providing fans with the best experience possible and creating compelling content. Each week, NBA TV communicates with sports analysts, journalists, experts, and players via telepresence, allowing them to bring fans the latest news and updates from around the league. These video interviews are then loaded to NBA.com for fans to view on demand. Read More »

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Video Calling: The Case for Interoperability

Video is quickly becoming the dominant form of communications.  According to Cisco’s most recent Visual Network Index (VNI), people are increasingly spending more time on the Internet communicating with video.  For video to become a pervasive natural communications alternative, it is crucial for consumers and businesses alike to use standard-based technologies that work seamlessly together to deliver a connected-product experience.  Interoperability is the key to realizing the full potential of video calling; I see a future where video is at the center of our personal and professional relationships and where video calling is as easy as a phone call.

The Case for Interoperability Infographic

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Announcing MSI on CTS, Cisco EX & C Series

November 19, 2012 at 8:00 am PST

In the coming weeks, Cisco will begin shipping the latest releases for the Cisco TelePresence endpoints, which has important implications for those customers looking to roll out a medianet-enabled infrastructure. With the new release, the Media Services Interface (MSI) will ship by default, enabling both the Media Monitoring and Media Awareness solutions for these endpoints. For network administrators, utilizing Media Monitoring in networks managed by Cisco Prime Collaboration Manager and other certified 3rd party management tools, it will now be possible to proactively monitor the network contribution to the end-user’s quality of experience. Being able to monitor key performance metrics (such as packet loss, jitter and delay) will enable network administrators to quickly identify if network service is adversely impacting experience and—in conjunction with Mediatrace—provide them with the ability to dynamically gather the end-to-end diagnostics needed for rapid problem resolution. Quite often, one of the biggest operational challenges with rich media conferencing is detecting and troubleshooting intermittent network quality issues. Often the end user has to complain to the IT department, the video administrator then tries to locate the problem, and by the time they engage the network administrator, the problem has disappeared. This leads to the two operations groups wasting hours trying to be at the right place at the right time to pick up their issues. With Performance Monitor now on both the network and on the endpoints, the operations team can proactively identify the issues and dynamically gather the necessary diagnostics as the problem occurs, rather than attempting to manually gather them after the problem has disappeared. With support in these high value applications, administrators can expect to reduce operational costs and maintain high levels of customer service. Read More »

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Collaborative Technologies: A Key Tech Initiative during Obama’s Second Term

November 14, 2012 at 10:24 am PST

As President Barack Obama preps for his second term in office, we’re look out for what technology trends will matter most for government agencies and video technology has made the list.

Over the next four years we expect to see collaborative technologies, like Cisco TelePresence, transform the federal workplace. As businesses continue to adopt video technology and social platforms as a way to encourage efficiency and collaboration, the public sector will follow suit.

For more federal IT trends that we think will matter most during Obama’s second term, take a look at our very own Kerry Best’s post “With Second Term Ahead – What Tech Initiatives Matter Most for Government Agencies in 2013”.

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