We’ve noted it before: in-person matters for business relationships and market success. People build trust, respect and rapport by engaging with each other on a face-to-face level, allowing for nuance, body language and tone to bring conversations to life. It’s these conversations that drive business growth and raise profits.

These important in-person ties extend from colleague-to-colleague interactions to all points of contact between businesses and their customers, partners and clients. When discussing substantive content—the use of a product, qualifications for a service, the benefits of doing things a certain way—people want immediate, accessible, convenient, understandable expertise, and they want the delivery of this knowledge to feel personal.

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Tags: Cisco, in-person, remote expert, retail, TelePresence

I am excited to share that Cisco has received this year’s Frost & Sullivan Global Videoconferencing Infrastructure Market Share Leadership Award. According to Frost & Sullivan, the infrastructure market is growing at a blistering pace and is being reshaped by new opportunities and advancing technology. “Cisco has risen to the occasion to claim an undisputed ranking as the global videoconferencing infrastructure market-share leader.”

Why were we successful in the 2011 global videoconferencing infrastructure market? Among the key factors is Cisco’s ability to prove the value of:

• A true end-to-end collaboration portfolio
• Our leadership in all videoconferencing infrastructure segments of the market
• Our ability to successfully expand the role of video in the enterprise
• The continuous evolution of our videoconferencing solutions portfolio

Our introduction of new products including Cisco TelePresence Conductor and the Cisco TelePresence MCU 5300 is yet another step in defining our leadership role in videoconferencing offerings. Read More »

Tags: Frost & Sullivan, infrastructure, Jacob Nordan, Market Share Leadership Award, MCU 5300, TelePresence, telepresence conductor, videoconferencing

It’s the day after Halloween and people across the country are hanging up their costumes, sorting through their candy and recovering from sugar highs. At Cisco, we’ve once again been reminded of the power of telepresence—especially during the holidays.

In some cultures Halloween is seen as a time where the door between the physical world and the metaphysical is opened, creating a connection between the two. For me, Cisco TelePresence opened up doors to communication I otherwise wouldn’t have experienced.

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Tags: Cisco, collaboration, Costome contest, Halloween, holiday, TelePresence

When we designed our WebEx Cloud applications, we had some critical customer needs in mind—improving internal and external communication, outshining competitors, upgrading technology, and staying within the budget, to name a few.

It’s exciting then to check in on a customer like Coraid, a cloud storage company of 170 employees, and see how a suite of Cisco collaboration tools has helped the company achieve, and exceed, its expectations. Read More »

Tags: C20, Cisco, cloud, Coraid, TelePresence, WebEX

As my colleague Roberto De La Mora recently wrote, the cloud is the place to collaborate in today’s business world. Whether your organization needs private, public or hybrid cloud environments, Cisco and our broad network of partners can provide solutions that best suit your business needs.

And what if your collaboration needs include telepresence? Where does telepresence fit into the cloud?

With Cisco, telepresence fits into your cloud infrastructure wherever and however you need it. According to Forrester, “videoconferencing innovation today is geared toward extending connectivity…through cloud-based services or new lower-cost on-premises deployment models.”

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Tags: Cisco, Cisco umi telepresence, cloud, collaboration, collaboration summit, CTX, HCS, unified communications, video conferencing, WebEX