Generally speaking, law firms tend to be early adopters of innovative, niche technologies. Not surprising then, law firms were quick to implement video conferencing solutions to cut travel. By doing so, they can see two immediate benefits:
- Increased billable hours through reduced commuting and business travel
- Improved work / life balance
Although some law firms are using video conferencing for everything from recruiting top talent to depositions, many firms are not getting the most out of their video communications investment. As early adopters of this technology, law firms may not be benefiting from recent advances in picture quality, and operational ease. Therefore, it is important for them to ask the following questions to re-evaluate their existing video conferencing solution:
- Is easy to use, even for non-technical people?
- Can it easily manage multiple endpoints regardless of manufacturer – therefore, protecting your investment in legacy equipment?
- Does it allow you to talk with other systems by utilizing firewall transversal?
- Does it have cutting-edge features that clients and employees now expect such as mobility and presence?
- Does it deliver a “high-touch” experience with the highest-quality resolution?
If you answered no to any of these questions, its probably time for you to investigate upgrades as you are probably not getting the most out of your visual communications investment.