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	<title>Cisco Blog &#187; zk research</title>
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		<title>Virtual Analyst Perspective: Your Invitation to ‘Sit Down&#8217; with Industry Analysts—for Free!</title>
		<link>http://blogs.cisco.com/channels/virtual-analyst-perspective-your-invitation-to-sit-down-with-industry-analysts-for-free/</link>
		<comments>http://blogs.cisco.com/channels/virtual-analyst-perspective-your-invitation-to-sit-down-with-industry-analysts-for-free/#comments</comments>
		<pubDate>Thu, 14 Jun 2012 17:32:04 +0000</pubDate>
		<dc:creator>Julie Hart</dc:creator>
				<category><![CDATA[Channels]]></category>
		<category><![CDATA[channel partners]]></category>
		<category><![CDATA[IT trends]]></category>
		<category><![CDATA[partner practice builder]]></category>
		<category><![CDATA[VAP]]></category>
		<category><![CDATA[virtual analyst perspective]]></category>
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		<category><![CDATA[zeus kerravala]]></category>
		<category><![CDATA[zk research]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=73049</guid>
		<description><![CDATA[Cisco introduces the Virtual Analyst Perspective (VAP), a pilot program that gives partners a seat at the table with well-regarded industry analysts. The first featured analyst is Zeus Kerravala of ZK Research.]]></description>
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		<title>Evolving from Customer Service to Customer Collaboration</title>
		<link>http://blogs.cisco.com/collaboration/evolving-from-customer-service-to-customer-collaboration/</link>
		<comments>http://blogs.cisco.com/collaboration/evolving-from-customer-service-to-customer-collaboration/#comments</comments>
		<pubDate>Wed, 09 May 2012 13:13:34 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[AAA]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[Hilti]]></category>
		<category><![CDATA[NHS BSA]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[white paper]]></category>
		<category><![CDATA[zk research]]></category>

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		<description><![CDATA[Like many people, I’ve raised my expectations of the products I use and the companies with which I do business, both personally and professionally. As my choices of vendors have expanded, so have the criteria by which I measure them. Product quality, convenience, brand reputation, price, previous experience, are all in the mix. Increasingly, customer service is taking a greater role. I want to work with companies that want to work with me.

Collaboration technology gives you more avenues to interact with and serve your customers. Make it easy to be your customers. The efforts are worth it. In a new white paper, titled “Turning Customer Service into Customer Collaboration,” ZK Research says “the time is now for companies to use collaboration tools to evolve customer service.” ]]></description>
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