In this episode of Partner Update, we find out what Andrew does first-thing in the morning, learn about a free new mobile app that delivers the latest partner news from Cisco, get the scoop on what kind of network can best solve endpoint and application challenges, get tips on minding your Twitter manners, learn how Cisco partners can grow cloud revenues, and figure out what Triple V means. (And a lot more.)
Tune into this action-packed newscast to get the latest news and info you need to know (in less than five minutes).
So what’s in the news this week?
Keep reading for a transcript of the newscast with timestamps so you can view the parts of the video you want to see and important links where you can find more information. Read More »
What if Isaac Newton had owned a video camera? Suspend your disbelief a little more … what if he used that camera to record himself teaching calculus lessons and then posted those lessons on YouTube?
Well, if Newton had done these things, then Salman Khan “wouldn’t have to,” as Khan said in a March TED Talk. Since Newton pre-dated the digital era, Khan took it upon himself to fill the gap with his brainchild, Khan Academy, the world’s first video-based virtual school.
We get many requests for help when sharing a video via WebEx during a meeting. We have made some improvements that make sharing quite easy. To help you do it, we’ve recorded a quick WebEx with the how-to!
I was at the Lady Gaga concert at the Oracle Arena in Oakland, CA last night in what initially was another routine concert outing (I average about five concerts a year) that quickly turned into my own personal tour on how Miss Gaga does social media. Even before the Oracle Arena opened its doors to her loyal fans, Gaga participated in an interactive Q&A session at Google HQ earlier which garnered approximately 40,000 questions after days it was announced via her YouTube channel.
At the concert, the two massive digital screens displaying a live Twitter stream of tweets from fans were expected, but to top that off, she used text messaging to raise awareness and money for her favorite charities. While on stage, she called one fan who attended the concert to personally thank him for the donation. I even conducted my own impromptu poll with a handful of excited fans. Surprisingly however, most didn’t know she was hip on social media or followed her on Twitter or Facebook. I’m sure if I polled at least half of the concert goers, the results would differ dramatically. The numbers don’t lie. Gaga is still the most socially networked star.
Given all the coverage on Gaga’s use of social media, it’s no surprise that more celebrities are jumping on the social media band wagon to give their personal brands a major social boost. But can the same social media playbook that helped elevate these personal brands be used for B2B brands? To enlighten us, I turned to social media expert and blogger for ZDNet, Jennifer Leggio for her candid thoughts.
Despite Lady Gaga’s extreme physical presence, she’s maintained a level of approachability with her fans online. She treats them as if they are a part of her success, rather than merely the reasons for her success. People are fans generally because they want to feel included in something bigger than themselves and Lady Gaga gives hers an opportunity to do that by showing her true self — behind the wigs, 10-inch platforms and make-up — digitally.
I absolutely believe that B2B companies can learn from Lady Gaga and her online presence success. I think, to boil it down, companies need to stop being afraid of their customers and allow them to feel as if they are a part of the company. Despite the advances in social media over the last few years, many companies are still afraid to invite their customers in via blogs or online communities, and they don’t realize how that might alienate otherwise loyal customers. Companies, considering disclosure issues of course, should also be as open with their customers as possible. Allow their executive teams to be real – Cisco’s own Padmasree Warrior is a great example of that. This not only establishes thought leadership but also a human factor that draws in customers and partners.
- Jennifer Leggio
Well said, Jennifer! And since I rarely get to blog about music for Cisco but often share my favorite SOTD (song of the day) with friends on Facebook and Twitter, I’ll leave you with my Gaga SOTD. Enjoy!