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XChange 2014 Wraps Up

August 20, 2014 at 9:20 am PST

As you saw in my blog from yesterday, I’ve been busy at XChange 2014 in San Antonio. As the event wrapped up yesterday, there was another full day of activity.

One of the best things about this event from my perspective is that it gives me the opportunity to meet Cisco partners and some of my Cisco colleagues face-to-face. In fact, I was able to have lunch yesterday with a number of Cisco partners and Cisco colleagues. Last night, Cisco won several Annual Report Card (ARC) awards at the event, including:

  • Overall Category: Enterprise Networking Infrastructure (Swept all awards in the category)
  • Overall Category: Unified Communications (Swept all awards in the category)
  • Sub-Category Win: Networking Hardware (SMB) [Partnership]

We take great pride in winning these awards, but all of us at Cisco realize that we don’t win awards like this without the efforts of our partners. I wanted to make sure some of our partners and a few of my colleagues had a chance to speak about these awards. Let’s see what they had to say.

Again, thank you partners for all of your hard work. It was great to meet a few more of you in San Antonio this year. Now back to our regularly scheduled event coverage.  Read More »

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XChange 2014 is bringing the heat in San Antonio

August 19, 2014 at 7:30 am PST

Well, I made it into San Antonio on Sunday afternoon. The high was 100 degrees Fahrenheit, and even coming from North Carolina, it was a little warm for me. Of course, the resort was cool and comfortable, even when the Channel Company kicked things off with great speakers and top notch networking.

The general session I attended on Sunday afternoon opened up with Joseph Michelli. Joseph is a consultant and best-selling author. He spoke about the customer experience and how it cannot be a disjointed set of transactions. With an emphasis on culture, his presentation was humorous and informative. If you have the chance to see him speak in the future, I highly recommend it. He definitely has some great insight on how the customers’ experience dictate whether or not your business is successful.

XChange OpeningI spent the rest of Sunday meeting with partners, and preparing for a busy Monday and Tuesday at XChange 2014. As usual, it was great to catch up with the partners I already know, and it was fantastic to meet some new faces as well. Oh, and you know what? Texas beef brisket is not half bad… Read More »

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