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Unlocking the Connected Guest Experience

A recent article in the Wall Street Journal featured a hotel that will soon be using mobile technology to bypass the check-in process. Guests will have the option to check-in through their smartphone and also use their smartphone as their room key.

The benefit of this new check-in and room key innovation is two-fold: the hotel guests will benefit from the pure convenience of it and hoteliers can help maintain a secure property.

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However, automated check-in and the ability to use mobile devices as a key to the room is only one aspect of the entire technology stay. This is just one component of what’s possible and what’s going to be expected by guests visiting hotel properties in the future.

There is a tremendous demand by the guests to simplify and enhance their interaction with the hotel. According to a recent HVS London study, more modern hotel guests value experiences and the feeling of “being connected” over traditional hotel luxuries. With this in mind, the future of a connected guest experience does not begin and end with new keyless door entry capabilities.

In fact, the new technologies happening in hotels are also happening across various industries. New mobile capabilities in retail, education and transportation are creating new ways for customers, students and citizens to receive engaging content that can transform their experience. Some examples include:

  • Retailers can offer shoppers mobile updates when they are in the store about new products and special sale items.
  • College freshman can receive turn-by-turn directions to landmarks, buildings and events – all based on the student’s schedule and current location on campus. Read More »

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Cisco Small Business Extending Services and Support in Latin America

March 5, 2014 at 10:12 am PST

Happy Wednesday!

Did you watch the Academy Awards this week? It sure would been great to get my mug in Ellen’s selfie shot. I could have been Bradley right? ..and a slice of pizza would have been great with Julia, Harrison, and “Marty”. Certainly this year’s Oscars was the best one in years.

Speaking of good shows -- as Master of Ceremonies here at Cisco Small Business, I wanted to pass along some fantastic news from another brethren Product Manager, Robin Penn. Her Cisco Small Business Services and Support team has been making a good showing recently by adding 15 additional Latin American Countries where folks can purchase Cisco Small Business Service. For some time, we have received requests from partners, customers and team members to extend our Award Winning coverage to more Latin American countries. As you can imagine, many folks are quite happy about this.

But wait… what exactly did Robin do?  We already sold Small Business Support Service in Argentina, Brazil, Chile, Colombia and Mexico. And now…the envelope please to see the new entrants: Belize, Bolivia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Peru, Puerto Rico, Trinidad & Tobago and Venezuela. And all are winners

Customers now can purchase (through their partners) the value-priced Cisco Small Business Support Service:

  • Three Years of Award-Winning Technical Support
  • Advanced Product Replacement - either Same Day Ship or Next Business Day**
  • Unlimited telephone support with Cisco Certified engineers, 24 hours daily in English, business hours in other languages
  • Major and minor software releases

 

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So now, in more and more countries, especially Latin America, Cisco’s Best-in-show Small Business products can be purchased with the award-winning Cisco Small Business Support Service. So as Robin would say, buy/sell the best Small Business products with the Industries’ Best Service and Support, all in the one shot.

Thanks for hanging out with the Cisco Small Business Team -- make it a good rest of the week.

Resources:
Small Business Support Service At-A- Glance in English

Small Business Support Service At -A- Glance in Spanish

Small Business Support Service At-A-Glance in Portuguese

For more info on Small Business Support Service features and benefits or questions…  Check out www.cisco.com/go/sbs or contact smb-services-team@cisco.com

And to see where is Small Business Support Service is available: check out www.cisco.com/go/sbsavailable

**Questions about Same Day Ship or Next Business Day Logistics?  Contact your partner or latam-tm@cisco.com.

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Cisco CMX Analytics & Insights @ #MWC14

mwc3_1Today MWC 2014 came to a close in Barcelona having been another resoundingly successful event.

Mobile operators and Service Providers have displayed ever increasing interest in Monitization of their infrastructure especially via WiFi and Cisco’s CMX solution.

During the week I had many conversations with SP’s from across the world while very different geographies and facing different challenges, a common theme among the meetings was how can Cisco help us find ways to generate new revenue streams and new monetization models.

At MWC we showed various demos that show how this can be achieved and provide many interesting ideas to the customers to help them think about their own businesses and how they may be successfully applied.

One demo was how various components of Cisco’s SP Architecture can improve services and provide montitization opportunities to a fictitious hotel resort chain with wired and wireless small cells, SON &  Analytics all working together. Read More »

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Cisco CMX & Monetization @ MWC 2014

mwc1_1Mobile World Congress 2014 continues this week in Barcelona with record attendances.

Many SP’s are exploring new ways to monetize their network investments, in an earlier posting some of these models were explored. Again this week these topics were again very much to the forefront with Service Providers actively discussing and exploring how to take the first steps to exploit this.

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Hall 3 @ MWC Analytics:

The volume of traffic at the event was very large and as we can see in Hall 3 below, where Cisco along with a number of large companies are located, was very busy this morning.  Read More »

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Summary: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Many business and IT leaders understand the current benefits of mobility, but some are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace.

How can today’s CIOs be prepared to travel down the mobility road ahead? Here are three key points to consider:

1. Mobility is fueling the growth of the Internet of Everything.

We define the Internet of Everything as bringing people, process, data, and things together to make networked connections more relevant and valuable.  The concepts of mobility and IoE are not running parallel paths. Instead, the Internet of Everything is in large part, fueled by the growth of mobility. We see this best in the solutions and scenarios driving adoption – from farmers using sensors to monitor livestock to the hospitality industry creating more personalized experiences for their guests, mobility is a significant driver in bringing the IoE to life.

2. Mobility is driving a new customer experience.

In the coming years, we will continue to see the transformation from customer service to customer experience, both inside the workplace and with external customers. With increased mobility, it’s no longer enough to simply provide product information or the basic tools to get the job done. Employees and customers want more integration, more personalization and more context. Demand for this capability is setting the stage for tomorrow’s customers and employees, who will desire better integration of apps, content and context to make their decisions; both lifestyle and business decisions.

3. Mobility extends beyond traditional “carpeted office” applications.

Several years ago, the concept of BYOD and mobility might have been viewed as more easily deployed in traditional office settings. Today, mobility is significantly extending across the value chain. The results are driving more efficient organizations and industries built on the power of predictive context.

Like a traveler embarking on a long trip, organizations must be prepared to meet the challenges and opportunities for the road ahead. Learn more about how your business can benefit from an architectural approach to mobility to reap the benefits of the Internet of Everything.

Read the full article: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Join the conversation, follow @Cisco_Mobility on Twitter, #FutureOfMobility.

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