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Improved Location Accuracy for an Improved CMX Experience

As with any type of information, the quality of the context improves the quality of the content. That is, the more relevant and accurate the information, the more valuable it becomes.

This truism is highly pertinent to the growing field of location-based services such as those supported by Cisco Connected Mobile Experiences (CMX). The more accurate the location, the more detailed the analytical information or customer-facing content. If we can improve accuracy to get near to the one meter goal, we can greatly improve the quality of that analysis or content. Now the context isn’t which section of a store or area in a hospital, it is exactly where the person is standing at that moment. This increased relevance makes the information more valuable to the venue and its customers, guests, and patients.

Understanding the importance of location accuracy, Read More »

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The Next Wave of CMX: Location Innovation, Scalability, and User-centric Analytics for Better Customer Engagement

Technology is a funny thing: it enthralls some, mystifies others. As evidenced by CES and NRF, there is no shortage of gadgets and dashboards these days to help businesses solve their every need. And it just keeps coming.

From an IT perspective, choosing the right tools to solve each technology challenge should involve a full evaluation the merits of feature sets, while balancing the (rapidly shrinking) budget.

But how often is IT allowed to do that anymore? Truth is, the business doesn’t wait. Flanked by consumer-mindset-driven employees insisting on using any tools that suit their fancy (hello, Shadow IT) and visionary execs eager to stay on top of visionary buzz words like Big Data and Analytics, IT often feels squeezed out from getting a seat at the table when driving the business.

The industry is witnessing a shift in IT budgets being moved over to LoB, a clear nod towards the business relevance of digital engagement.

In fact, 44% of mobility initiatives are now either completely funded or jointly funded by Line of Business (LoB) leaders.

Mobility is key. This is a great opportunity for IT to strategize and align to LoB interests to drive programs that allow LoB and IT to win together and successfully deliver business outcomes using technology.

Cisco’s Connected Mobile Experiences (CMX) sits at this sweet spot where the network, traditionally owned by IT, can help LoB with their painpoints: data analytics on customer behavior, statistics for operational optimization, and even customer engagement opportunities. To learn more about how this works, visit cisco.com/go/cmx.

And now, Read More »

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Summary: Top 10 ICT Trends in 2015: are you ready for digital transformation?

By Kevin Bloch, Cisco Chief Technology Officer, Australia and New Zealand

One of the best parts about my job is that I get to spend a lot of time listening to some very smart people, both internally within Cisco and externally. As we touch so many parts of the global technology industry and market, it puts me in a fantastic position to see what’s coming down the track. So, each year around this time, I take the opportunity to offer some predictions for the year ahead (which, incidentally, is Cisco’s 30th birthday).

It will probably come as no surprise that the biggest theme you’ll hear about this year is digital transformation, which is essentially underpinned by the Internet of Everything (IoE). In the next twelve months, enterprises will spend more than $40 billion globally, designing, implementing and operating the Internet of Things (IoT). Already thirty-eight percent of technology spend is outside of IT.

Read the full Top 10 ICT Trends in 2015 blog and feel free to provide any feedback.

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Register for the latest Cisco Visual Networking Index (VNI) Global Mobile Data Traffic Forecast Webcast

On February 3, 2015, we will release the ninth annual Cisco Visual Networking Index (VNI) Global Mobile Data Traffic Forecast and Methodology Update, covering projected growth and usage trends over the next five years. Annual Cisco VNI GLobal Mobile Data Traffic Forecast Update This is your opportunity to learn about Cisco’s projections for global mobile data traffic increases, primary influences on mobile traffic, and major transitions in wireless technology. The Cisco VNI mobile forecast is part of the company’s comprehensive and ongoing initiative to analyze mobile IP growth and innovations worldwide. Join Doug Webster, vice president, Service Provider Marketing, and Dr. Robert Pepper, vice president of Global Technology Policy, as they present Read More »

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Carrier Wi-Fi: Consider More Than Speed

By Vince Pandolfi, Consulting Systems Engineer, Service Provider Vince Pandolfi The latest Wi-Fi physical layer standard 802.11ac, has been ratified and is enjoying widespread adpotion in the client device marketplace. The hype has been with us for a few years now proclaiming tremendous gains in throughput. The mechanisms 802.11ac uses to gain these speed improvements can also be used to improve client quality of experience and not necessarily just be used for higher data rates. The three key elements of a connect include distance, speed and reliability. These are in most cases mutually exclusive or at least have inverse relationships. You gain distance by trading throughput and reliabilty and gain Read More »

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