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Cisco the Voice Over Wi-Fi Leader: Improves New Features and Performance

Voice over Wi-Fi

With its native support in Apple’s iOS 8.0, Voice over Wi-Fi (aka Wi-Fi Calling) has suddenly gotten a lot of attention. With Voice over Wi-Fi, a mobile phone which used to be only limited to placing and receiving calls and texting when “cellular coverage” was present, can now use Wi-Fi to provide the same service!

Cisco Voice over Wifi Leader

Voice over Wi-Fi Benefits Everybody

Mobile Network Operator (MNO) can not only “offload” their data traffic to Wi-Fi networks but now can do the same with the voice traffic. Voice over WI-Fi allows them to also extend their services further and at much lower cost than Read More »

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APAC leads Global mobile trends

The annual Cisco® Visual Networking Index (VNI) Global Mobile Data Forecast, just out, once again shows the phenomenal growth expected in the mobile industry, e.g. more than 5.2 billion global mobile users by 2019 and 10-fold mobile traffic growth over the next five years. See Thomas Barnett’s blog to learn more.

For me the interest is to look into the APAC specific trends and the unique characteristics of this very diverse region. APAC averages show trends similar to the Global view, but let’s compare super developed Japan with the developing markets in Indonesia and India also:

Cisco VNI Mobile Data APAC Statistics for 2014

Cisco VNI Mobile Data APAC Statistics for 2014

Some observations on demand; Developed markets are already dominated by smart devices and their large data consumption, but driven by new connections (multiple devices per user and M2M(machine 2 machine)) demand still grows. Developing markets are still migrating Read More »

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Cloud-Managed IT: The Demystification of Cisco Meraki

I often find when you say “cloud” to a customer they get a reluctant look on their face, and I wonder to myself, ”Is it the mystery about the cloud that concerns them? Maybe the idea of things being sent off to a far away place known as ‘The Cloud’ makes them leery of embracing a technology that can do so much for them.” Let’s be honest. In relation to networking as a whole it is a very new idea.

Often I have to address common misconceptions about our own cloud-managed IT solution, Cisco Meraki. They do see the value of cloud-managed IT such as Instant IT, full business visibility, on-demand scalability and lower IT costs. They just sometimes have the wrong perception of the Cisco Meraki solution! I thought I would take a moment and address some of the more common misconceptions.

Misconception #1: Cisco Meraki is Only Wi-Fi and for Small to Medium or Commercial Customers

False. Although it is true that Meraki started out as delivering cloud-managed Wi-Fi they have grown to bring to market switching, routing, security and even mobile device management, all managed and monitored from the cloud. This means that our customers can deploy a comprehensive infrastructure, threat and mobile management solution. And they can deploy it whether they are managing a few sites or thousands of sites. In the US, Motel 6 supports over 1,100 locations with Meraki. We see customers like Infopark deliver and support wireless, switching and security capabilities for over 600 customers with less than 30 minutes per month put into managing the infrastructure.

Misconception #2: Cisco Meraki is Only for US Customers Read More »

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Improved Location Accuracy for an Improved CMX Experience

As with any type of information, the quality of the context improves the quality of the content. That is, the more relevant and accurate the information, the more valuable it becomes.

This truism is highly pertinent to the growing field of location-based services such as those supported by Cisco Connected Mobile Experiences (CMX). The more accurate the location, the more detailed the analytical information or customer-facing content. If we can improve accuracy to get near to the one meter goal, we can greatly improve the quality of that analysis or content. Now the context isn’t which section of a store or area in a hospital, it is exactly where the person is standing at that moment. This increased relevance makes the information more valuable to the venue and its customers, guests, and patients.

Understanding the importance of location accuracy, Read More »

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The Next Wave of CMX: Location Innovation, Scalability, and User-centric Analytics for Better Customer Engagement

Technology is a funny thing: it enthralls some, mystifies others. As evidenced by CES and NRF, there is no shortage of gadgets and dashboards these days to help businesses solve their every need. And it just keeps coming.

From an IT perspective, choosing the right tools to solve each technology challenge should involve a full evaluation the merits of feature sets, while balancing the (rapidly shrinking) budget.

But how often is IT allowed to do that anymore? Truth is, the business doesn’t wait. Flanked by consumer-mindset-driven employees insisting on using any tools that suit their fancy (hello, Shadow IT) and visionary execs eager to stay on top of visionary buzz words like Big Data and Analytics, IT often feels squeezed out from getting a seat at the table when driving the business.

The industry is witnessing a shift in IT budgets being moved over to LoB, a clear nod towards the business relevance of digital engagement.

In fact, 44% of mobility initiatives are now either completely funded or jointly funded by Line of Business (LoB) leaders.

Mobility is key. This is a great opportunity for IT to strategize and align to LoB interests to drive programs that allow LoB and IT to win together and successfully deliver business outcomes using technology.

Cisco’s Connected Mobile Experiences (CMX) sits at this sweet spot where the network, traditionally owned by IT, can help LoB with their painpoints: data analytics on customer behavior, statistics for operational optimization, and even customer engagement opportunities. To learn more about how this works, visit cisco.com/go/cmx.

And now, Read More »

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