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As Mobile Social Usage and Constant Connectivity Increases, Security A Top Concern

Survey results from an IDC study recently revealed that people are relying more and more on their smart mobile device as their primary tool for communication and connecting.

The study, sponsored by Facebook, highlights some compelling insights about mobility including:

  • Half of the total US population uses smartphones
  • A “sense of being connected” is the strongest sentiment for driving mobile social usage
  • The most popular activities on smartphones are email (78%), Web browsing (73%) and Facebook (70%)

alwaysconnectedEveryday we are seamlessly integrating mobility features into our daily lives. We use mobile devices for tasks such as email, mobile shopping and making social connections. According to the IDC study, nearly 80 percent of us reach for our phone within 15 minutes of waking up for the day – I am part of this statistic!

It’s clear that mobility and the increasing use of social media creates new ways for us to interact and connect, but it’s also creating new security concerns. With the influx of personal data on our social media news feeds and our purchasing habits sitting in our smartphone’s browsing history, how can we make sure our personal information is secure? In addition, as the lines between personal and work devices blur, how can enterprises make sure employee-owned social networks aren’t opening the door for the latest network threat? An essential part of our mobile future will depend on enterprises and individuals developing a comprehensive approach to protecting sensitive data and privacy. Read More »

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Cisco Makes Waves At America’s Cup As Official Networking Technology Supplier

maywongBy Maywun Wong, Service Provider Mobility Marketing Manager 

Cisco was thrilled to part of one of the most historic comebacks in sports history, the 34th America’s Cup. The Oracle Team USA team, trailing by 1-8 to Team New Zealand at one point, came back with eight consecutive races to win 9-8 in the series.  With this unbelievable comeback, attendees and fans of the race relied on the Wi-Fi Network at the Americas Cup to follow the latest race results and information.

The America’s Cup Event Authority chose Cisco as the official networking technology supplier of the event.  They installed hundreds of access points as part of the Cisco Service Provider Wi-Fi solution for attendees and the media in San Francisco.

The Cisco Wi-Fi network supported Read More »

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Top 7 Facts to Know about Cisco HD Experience Technology

Last week, we announced at Interop-NY  our newest Indoor Access Point, the Aironet 3700 Series. This access Point includes an integrated 802.11ac radio and is the first and only access point to support a 4x4 MIMO on 802.11ac. This latest Wi-Fi Standard will provide wireless networks better performance and coverage, and address the demand for client access including 802.11ac enabled clients.  Whether you are in Higher Education, K-12, Healthcare, Manufacturing, Retail or other verticals, we are seeing our customers across industries face the same challenges: more users coming onto the network, more users bringing more devices, more devices that are only wireless connectivity (no Ethernet port), more security, OS and application updates on each of those devices. All this drives the larger problem of high density.

Enter the Cisco HD Experience Technology. Available on the new Aironet 3700 Series Access Points, the Cisco High Density Experience or “HD Experience” Technology is a suite of solutions serving up a feature set designed specifically to alleviate the introduction of more clients, bandwidth hungry applications and high density network strain in order to provide an unparalleled user experience.

Here are the top 7 facts to know about Cisco HD Experience Technology:

1. HD Experience Technology is a suite of solutions only available on the AP3700 that helps  OPTIMIZE performance, mitigation, scalability and roaming for High Client Density networks

2. HD Experience is a hardware-based solution on a WiFi chipset designed BY and FOR CISCO. This is *not* software features based on merchant silicon WiFi chipset. HD Experience includes…

3. CleanAir 80 MHz, where Cisco fundamentally retooled the award-winning CleanAir technology to provide the same level of granularity and accuracy of RF interference detection and mitigation across 802.11ac’s 80 MHz bandwidth…but it also detects and mitigates for 802.11a/b/g/n clients as well. Read More »

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Wireless Security Yesterday, Today and Tomorrow

Ten years ago, I remember driving around my neighborhood with a laptop, wireless card, and an antenna looking at the Service Set Identifiers (SSID) of all the open wireless networks. Back then, a home user’s packets often flew through the air unencrypted with nary a thought to who might be listening.

 

Cisco-wifi-components_small1

As a protocol, Wireless Fidelity (WiFi), has continually improved (IEEE 802.11) and today it is the preferred communication channel for a multitude of home devices including video game consoles, cameras, streaming video devices, mobile phones, tablets, and list goes on. As October is National Cyber Security Awareness Month, we outline typical WiFi risks and share sensible precautions.

Family-on-laptop-300x199In my last three homes, the Internet Service Provider (ISP) installation technician arrived with a cable modem that included four Ethernet ports and native WiFi default enabled. In each case, the technician explained that I could manage the cable modem through the settings webpage. When I inquired about management authentication credentials all of the technicians told me that passwords were not enabled by default, which naturally caused some consternation due to the obvious security implications.

It turns out that most ISPs will provide a modem without WiFi capabilities upon request. You can also request that a WiFi enabled modem be converted to bridge mode which will allow you to attach and manage your own WiFi access point (AP) without worrying about conflicts. Read More »

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How the Heck Do You Omnichannel?

The buzz in retail these days is “omnichannel” – we see slogans such as “Engage with Today’s Omnichannel Consumers,” “Develop Your Omnichannel Business” frequently. Cisco itself uses this word often. But in all honesty, I don’t think many people fully grasp the concept and its potential. And I don’t know of any retailer that has a complete approach to it. That’s right: None. 

Omnichannel retailing is about opening the store, its products, and services to shoppers in an immersive way that drives customer interaction across any point of access, at any time. “Omnichannel” is not just about connecting existing systems, it’s a transformational way to look at how you conduct business.

Becoming an omnichannel retailer is a broad undertaking, and many retailers are creating new executive positions to lead this strategy. However, I think these companies may be missing the boat. When thinking about omnichannel strategies, consider three key points:

First, a customer-centric strategy cuts across all organizations in the business – it can’t be sidelined into one business function such as IT. I often consult with retailers who experiment with different capabilities in a disconnected way; essentially, they throw technologies at the wall and wait to see what sticks. Instead, why not start by asking, “What does my customer want? How can I build a loyal relationship with them?” It’s all too easy to assume that showrooming is the enemy. But, really, why, for example, is Amazon successful? It’s not because they are available on a mobile phone. It’s because they are easy to do business with, offer good pricing, and deliver quickly. It’s about the way they address customer needs.

Next, I think stores often try to do too much at once (see wall-sticking, above). Instead, I recommend a phased approach that starts with the low-hanging fruit – projects that have the highest probability of effectiveness and can be measured against business targets as a whole. Every store has its niche, and one size does not fit all. By achieving rapid successes up front, retailers gain funding for the next piece of the strategy, building from success to success.

Finally, accept the fact that an omnichannel business will change how people work. Are you avoiding Internet access because you think associates will waste time surfing the web? Some may – but your good salespeople will be able to leverage online information to help them serve shoppers. Concerned that showrooming on the floor will drive customers away as they find lower prices online? Build your own identity, brand, and incentives into the online environment to drive sales. Worried that an online storefront or call center will undercut in-store sales? Run the numbers on losses over time as consumers find your store is the only one without convenient mobile customer support.

Omnichannel is not about the technology. Rather, it’s about finding the best outcome for you and your shoppers. To achieve success, IT and business must work together to solve customer problems for the store as a whole – there’s no other way to do it with complete success. Check out this great blog by Cara Waters, Five Lessons in Retail Trends.

I love retail trivia! Comment below if you know the answer to this question: What is the oldest US retail company?

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