The lines between offline and online experiences are blurring. Customers no longer go online, they are online 24/7, and that includes inside your stores. In fact according to recent Google research, 89% of smartphone users leverage their smartphones while shopping in stores. And close to 70% of those used it to look at the retailer’s site and 21% look at apps.
Furthermore, according to Laura Wade-Gery, executive director of Multi-channel eCommerce for Marks & Spencer, “Shoppers who shop on our website as well as in our stores spend four times as much; throw smartphones into the mix and they spend eight times as much.” Enabling web, mobile, and video experiences in the store represents a huge opportunity – whether it is interactive, connected digital signage; Wi-Fi; employee-focused endless aisle apps; and so on.
Yet the majority of our customers face the reality that digital innovation is overwhelming their enterprise network. Everything from web apps, HD video, software updates, mobile apps, and even digital signage are traversing the network eating up valuable bandwidth. In addition, most retailers subscribe to doing more with less – particularly when it comes to IT – so upgrading enterprise network bandwidth across every store every few years is often just not viable, both from a budget and agility perspective. That is not to mention that a lot of Cisco customers can’t upgrade their bandwidth due to store location even if they wanted to.
But bandwidth constrained enterprise networks are only one side of the story. Latency is the other, whether caused by distance or amplified by enterprise network architectures such as backhauling Internet traffic over the WAN through the datacenter and out to the Internet. Currently, the vast majority of retailers use this network topology for store Internet access.
And as we all know, high latency is particularly detrimental to web application performance.
Just look at the difference in latency and bandwidth between in-store and residential Wi-Fi. In fact, latency for in-store Wi-Fi is higher than latency for LTE.
The bottom line is that congested, high-latency, low bandwidth enterprise networks result in slow HTTP applications, video, and software updates.
And we all know that video or apps that are slow or not working properly are bad for business. There has been plenty of research highlighting the fact that as web apps get slower, conversion rates decrease, abandonment rates increase, and employee productivity plummets.
In other words, slow apps – whether inside or outside the store – equals unhappy customers and unproductive employees. The answer to this problem? Retailers need to focus on accelerating HTTP/S applications, video and software updates while maximizing enterprise network bandwidth to ensure fast, high-quality experiences to all of your end users.
To learn more, be sure to register to join us on June 16 for a free one-hour webcast.
Tags: App, application, ecommerce, Lorenz Jakober, retail, shopper, signage, video, web, wi-fi
Cisco Systems is announcing a new set of features that enhance its HDX (High Density Experience) suite. This blog is the second in a series that explains the new features that comprise the enhancements to HDX.
5 GHz is a great place to operate a WLAN. There is ample spectrum, and it’s far less crowded and noisy than 2.4 GHz.
However, the majority of 5 GHz spectrum is shared with radar (for both weather and military systems). Therefore, Wi-Fi Access Points not only need to detect radar in order to avoid interference but also need to avoid being an interferer to these systems.
This procedure is commonly referred to as DFS or Dynamic Frequency Selection.
For DFS operation, if radar is detected on a channel then the AP must abandon that channel from further operation for some minimum amount of time. Furthermore, the AP must ensure that any new channel it selects for operation is free from radar (and that detection also requires a minimum amount of time).
Finally, accurate detection of radar (i.e., avoiding false positives) also requires a lot of skill. Compounding the issue are many devices that emit “radar like” transmissions (including Wi-Fi clients and APs doing proprietary over the air detection and calibration).
As a result, many equipment vendors simply take the easy way out and avoid use of the channels requiring DFS.
Cisco believes it has the best DFS solution in the wireless industry and that it only gets better with a new feature we’re calling Flexible Dynamic Frequency Selection (or for short, FlexDFS). Read More »
Tags: Cisco Mobility, DBS, FlexDFS, HDX, high density experience, wi-fi, wlan
It’s a familiar scene – people sitting in a coffee shop or waiting room, fiddling with their mobile phones – punctuated by a single question. “Do you have Wi-Fi?” As Wi-Fi has become ubiquitous in everyday life, customers have come to expect some level of access when visiting businesses – from coffee shops to hospitals, from waiting areas to public parks.
Guest access has becomes an essential – almost required – service for practically every business, and, as technology has advanced, their guests expect easy access and a fast connection. Often times, such services present a pricey proposition to many smaller organizations and cost-conscious institutions. In response to this, the Cisco ISE team is pleased to announce the release of Cisco ISE Express, a comprehensive licensing bundle that offers Enterprise-level guest services – including hotspot, sponsored and self-registration portals – and RADIUS/AAA for access at an aggressive, entry-level price.
ISE Express is a complete package for guest access, and it’s fast and easy to get it up and running in your network. The bundle includes Cisco Identity Services Engine (ISE). Base licensing for 150 endpoints, an ISE virtual machine, unlimited access to the ISE Portal Builder, a web-based portal customization tool, and a quick installation guide. Cisco ISE includes native design capabilities that allow you to quickly design a portal by adding images (e.g., logos and banners) and selecting a color theme to match a corporate brand. Included with ISE Express is unlimited use of the ISE Portal Builder, a web-based tool that allows users to create highly customized portals in 17 different languages with a suite of 10 designer templates that are easily customizable and easily exportable to Cisco ISE. Read More »
Tags: AAA, Cisco Identity Services Engine, Cisco ISE Express, Cisco Mobility, RADIUSS, wi-fi
South Island School in Hong Kong is made up of students from around the world with 1,400 students from over 35 countries. One value that sets the school apart is its commitment to using technology in the classroom. For instance, all students have a laptop that they use to access e-books, watch educational videos, and complete homework assignments. Some exams are even taken digitally.
With wireless devices used daily by every student and faculty member, a stable network connection is almost as important as pencil and paper in classrooms. South Island School’s existing Cisco network had reached end of life, and the school needed to refresh the infrastructure with a network that could meet bandwidth needs for years to come.
“We looked at other vendors, but we were extremely impressed with how the existing Cisco equipment performed over the years,” says Victor Alamo, ICT manager at South Island Schools.
“By upgrading to the latest Cisco access points and switches, we’d have an infrastructure that would keep up with our needs.”
South Island Schools updated their network around the Cisco Aironet Access Points which supported the latest Wi-Fi standard, 802.11ac. This along with Centralized management with support for converged wired and wireless networks allowed South Island Schools to keep their students and teachers connected with reliable and fast service.
These changes resulted in stable wireless connections for thousands of wireless devices which enhanced classroom work with video, applications, and sharing providing a better user experience for both students, teachers and administrators.
For more information, please visit the South Island School Wireless Case Study Page
Tags: 802.11ac, Cisco Aironet Access Points, Cisco Mobility, South Island School in Hong Kong, wi-fi
Cisco Systems is announcing a new set of features that enhance its HDX (High Density Experience) suite. This blog is the first in a series that explains the new features that comprise the enhancements to HDX.
Every advancement in Wi-Fi technology comes with corresponding complexities and tradeoffs. You just don’t get something for nothing.
For example, much of the speed improvements in the evolution from 11b to 11g/a to 11n to 11ac are achieved by simply doubling the RF channel width. Increasing channel width from 20 MHz to 40 MHz effectively enables doubling “over the air” speed. Increasing channel width from 40 MHz to 80 MHz doubles that speed again.
Of course, wider channels are more susceptible to interference (since a wider channel can “hear” more). Furthermore, with wider channels, the number of available so called “non-overlapping” channels decreases making mutual interference an increasing problem. Being able to send data over the air faster is very important, but if the devices in your WLAN are waiting more often to send data because the wider channel is more likely to be busy, then disappointment and unrealized expectations will occur. Keep in mind that because “air is shared” for Wi-Fi that it uses a “listen before talk” protocol.
Also, in a real world WLAN, it is highly unlikely to have homogeneous device types. The client mix will include legacy devices that simply can’t operate at 80 MHz (or 40 MHz). This means that spectrum could be wasted if the network is configured for a greater channel width than most of its devices can handle. This has far more consequences at 5 GHz than at 2.4 GHz since 40 MHz channels are unlikely to be usable at 2.4 GHz and 80 MHz channels cannot be used at 2.4 GHz.
Interestingly, 802.11ac does include a feature called RTS/CTS with bandwidth indication that is intended to address dynamic channel width (read more about this in “802.11ac: The Fifth Generation of Wi-Fi” section 2.3.4). The challenge is that this feature is not often used and cannot be used by either 11a or 11n clients.
Last, but far from least, no two wireless networks are the same – every wireless network is different. Even parts of the same wireless network will be different. Thus, there really is no “one size fits all” static configuration that helps offer optimization. The Wi-Fi network needs to adapt as conditions change. Read More »
Tags: 802.11ac, Cisco Mobility, DBS, DCA, Dynamic Bandwidth Selection, Dynamic Channel Assignment, HDX, high density experience, RF Neighborhood, wi-fi, wlan