Still too often, nowadays, I look at my phone and my stomach drops.
I see: “3G”…
Even worse, I see: “1x”…
I think to myself: It’s the year 2015 and the world is becoming increasingly digitized. IDC’s Internet of Things Forecast states that there will be 4 billion people using 50 billion devices all in one hyper-connected world. I (along with 3,999,999,999 other people) believe it is my right to always have a consistent and high-performing 4G-LTE connection.
For the enterprise, Cisco’s SD-WAN Bill of Rights talks about what customers should expect and demand as they prepare their WAN for tomorrow. Among these rights are two that are very important to branch security in particular: Read More »
The cloud has become inescapable. Email about it clutters your IN box, headlines about it adorn your magazines, colleagues chatter about its merits in the hallways, and meeting after meeting is held to determine just what—if anything—should be done about it at your company. Should you be using public cloud? Building a private one? Going hybrid? What workloads are best for the cloud? And how is the company really going to benefit from using it anyway?
If you’re tired of wrestling with these issues and ready to take a stand, I encourage you (or someone who will take good notes for you), to attend our upcoming webinar about Cisco Metapod.
A core component of Cisco’s cloud portfolio, Metapod is a fully-managed, on-premises, OpenStack-based private cloud. It delivers the ease-of-use that has made public cloud so popular, in addition to security, performance, and cost-savings advantages that public cloud can’t begin to touch. Our world-class team of OpenStack experts builds, monitors, operates, and upgrades the cloud for you—so you don’t have to worry about hiring a team, training them, and wondering whether or not the cloud they build will meet your availability requirements. You simply use Cisco Metapod—just like you’d use public cloud—and reap the very real benefits associated with it. Best of all—we can have a production ready cloud up and running for you in about two weeks.
Ready to learn more? Sign up to attend the webinar on Tuesday, October 20th at 9AM Pacific. No salespeople, no pressure—just a chance to sit back in the comfort of your own office, listen to the value proposition (as well as an explanation of how it all works) and figure out whether or not Metapod is the right private cloud for you.
Last week I was in London and Amsterdam, where I had a fantastic time meeting with customers and cloud partners.
During the conversations I had with customers and partners, shadow IT was continuously recognized as a challenge. However, most were not sure of how, or if, they should take actual action. Why? Some IT managers didn’t think it was their problem, but instead something procurement or the CISO should deal with. In addition, some just didn’t have the resources to address the challenge and discover what was truly going on in their organizations.
Today’s blog post is by a guest author, Adel du Toit, who is currently spearheading the effort by Cisco’s internal IT organization to deliver IT-as-a-Service internally, dubbed the Cisco IT “eStore.” Recently, the eStore team took home multiple awards, you can read more about that here. (If you’re not familiar with the eStore, be sure to check out my other blog posts regarding the eStore here and here.)
Over the last few months I had to take a few steps back and admire the passion and dedication of the team as our Vision is starting to become a reality. For those less familiar with the Cisco IT eStore, have a look at the latest customer case study here. You can also check out the demo video below:
In the last few months the eStore team has delivered IT services, to any device, simply, while achieving broad adoption while showcasing Cisco as the #1 IT Company thanks to Cisco Prime Service Catalog, which is the underlying foundation for our end-user storefront interface.
Delivered IT services:
We have 2 ways of delivering IT services and apps. In estore.cisco.com employees can find the IT services that one needs to order from a desktop or laptop computer. As for mobile devices, employees can go to eStore for Mobile to install the apps he or she needs to stay productive whilst on the go.
Today we have nearly 290 IT services and mobile apps that our users can choose from:
To Any Device:
It is important to embrace BYOD and at Cisco we live this every day. It was important that the store we created could be used by any device.
Below is a breakdown of the device types that have accessed both eStore over the last 6 months.
User experience is important to us and we wanted to make sure that the store provides a similar experience to what you would expect when shopping at Amazon or eBay, for example.
In both our mobile and web interface we have the ability to surface the apps and services most needed by our end users:
The Cisco IT eStore (Desktop Version)
The Cisco IT eStore (on iOS mobile)
Adding spotlight content and recommendations is important to help with findability and user experience. This was made possible by the latest release of Cisco Prime Service Catalog, which introduced a next-generation user interface and powers the storefront that the eStore is built on. Be sure to check out Phillipe’s post on the latest release here.
Achieving broad adoption…
One of the most recently added features in the internal Cisco IT eStore has been the addition of desktop software for employees to download. Going forward, we expect to see around 20k unique visitors a month ordering Desktop Software from eStore. For the first time we will have a single, unified platform for both Mac and Windows users to install their software from.
In addition, during our Global Sales Conference (GSX) in Las Vegas in late August we had the requirements to support 18,000 Sales users downloading the recommended mobile apps during the event. We had to be ready to surface the apps, but also support 18k users downloading the event app in a 15 minute period!
Lots of long hours and planning later, we made sure that all of this happened seamlessly, here are a few statistics from the event:
– 89% of the GSX attendees installed eStore for Mobile
– During the event we had 5.4k average visits a day
– 81% of the attendees installed the GSX event app from the store
– 49% of the attendees also installed other apps in addition to downloading the event app
– Very few support issues (less than 40 total!)
– Our max CPU stayed below 12%
– With an average load response time of 1.7 secs
If we take a step back and also look at our overall adoption for Q4, FY14 the numbers look very healthy. Nearly 50k requisitions in the 3 months period from May to July 2014.
…While showcasing Cisco as the #1 IT Company
The Cisco eStore team is no stranger to awards, and we continue to add our trophy cabinet with our latest award, the Gold Stevie Winner for Information Technology Team of the Year. For more information on the latest awards, be sure to check out this blog post detailing all of the awards we won this year at the International Business Awards.
Want to learn more? We have a webinar coming up on October 8th at 8 am PDT where we will discuss best practices for delivering Enterprise IT-as-a-Service, and delve deeper into the latest developments in both the Cisco IT eStore and Cisco Prime Service Catalog. You can register here.
Thanks for reading. For more info be sure to follow us on Twitter @CiscoIT to learn more about the Cisco IT eStore, and follow @CiscoUM for the latest info on Prime Service Catalog.
The ability of companies to innovate is more important than ever. To respond rapidly to evolving business trends, or change the way they interact with customers, companies need a powerful platform for innovation that can analyze huge data volumes to identify new customer patterns, adapt quickly to new market opportunities and adjust their business processes to maximize growth and profitability.
But how easy is this to do? What do you need to do to adapt to new business models and react to changing market opportunities?
Hear how Cisco, eBay and Adobe are fundamentally changing their customer interactions to capture business opportunities.
Find out more and join us for a Webinar on Thursday, July 17, to hear how these leading companies are using SAP HANA to change the way they do business.
-Bob Parker, IDC Group Vice president, on rapidly changing business landscapes in the digital world
-How Cisco is using the power of SAP HANA on Cisco UCS to transform sales forecasting and streamline business processes
-How eBay leverages predictive analytics to power their early signal detection system for sellers and buyers
-How Adobe delivers superior customer experience in real-time on any device by leveraging data from multiple sources.