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When Work Goes Beyond “Work” – Making the Human Connection

“What are we going to do? How are we going to keep in touch?” asked Laurie Leiker, the Director of Training and Development at Transcend Services.

Transcend is a leading provider of clinical documentation solutions for healthcare organizations. Located in Atlanta, GA, Transcend Services is a public company serving more than 250 hospitals and health systems, with a workforce of 1,950+ domestic medical language specialists (MLSs).

Interestingly, more than 75% of the employees at Transcend Services work offsite with 100% of the training department team working remotely. They use WebEx Training Center to keep in touch so despite their geographic distance, they are still close.

Life Happens, Creativity Ensues

Working remotely this is still a tight team. “We work together but we also care about each other outside of work,” Laurie explains.

When a maternity leave started before it was expected, the team got worried. Read More »

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Let’s Dance: The Three Essential Traits for Collaborative Leaders

“Let’s dance!”

As a young executive working for the German media company Bertelsmann, I was part of a team that was asked to make some substantial organizational and technical changes in our New York City office. In mid-December we brought all the employees together for a big holiday party and end-of-the-project celebration. I was attending the party with a manager who had just come over from our German headquarters. Although we had a wonderful band and a large dance floor, no one was dancing.

The party was not going well.

Suddenly my German colleague stood up, reached out his hand to me and said firmly “Debra, dance with me!” I was a bit self-conscious (being the sole couple dancing) but soon people got up and joined us and the party took off. As the song ended my colleague and dance partner gave me some advice I have never forgotten.

He said, “Debra, when you lead, you must lead in all things!”

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Web Conferencing Keeps You Connected While Cutting Costs

Meetings become more productive when employees can participate anywhere, any time

It’s no secret that most people dislike meetings. Employees often equate meetings with sitting around stuffy conference rooms, wasting valuable time in unproductive ways, and even hustling through airports to catch a red-eye flight. It’s easy to forget that meetings are important for building consensus, making decisions, and getting your product or service to market. So what’s the best way to ensure meetings are productive and cost effective? Simply, web conferencing.

A web conferencing solution elevates meetings into streamlined, collaborative sessions. The technology requirements are minimal, especially if you choose a hosted or Software-as-a-Service (SaaS) solution, and most employees already have the necessary phone, computer, and Internet connection (a webcam is optional). This means that employees can easily meet with anyone from any location, share data quickly, and collaborate in real time. For many smaller businesses, eliminating the need to travel for meetings is the greatest cost- and time-saving benefits.

WebEx, Cisco’s SaaS web conferencing solution, has been leading the market for 15 years. That means there’s very little risk to a small business adopting this technology for the first time.

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Collaboration Helps Small Business Work Smarter and Faster

A unified communications solution can reduce costs, boost productivity, and improve customer service

In this always on, connected world, your customers expect to reach you at any time—when it’s convenient for them. Tools like unified communications, cloud services, and Web conferencing help your business collaborate more effectively, allowing your employees to work from anywhere and improving customer service through personal interaction. The ability to connect and respond in real time helps differentiate your business from the competition and can make your company more profitable.

Communication is a key component to successful collaboration. By combining voice, video, and data on the same network, you can streamline communication and boost productivity.

If you’re a small company considering a unified communications solution, Cisco’s Unified Communications 300 Series (UC 300) provides business-class networking and voice communications for your business at an affordable price. A complete unified communications solution, the UC 300 lets you replace your PBX (public branch exchange) system with IP telephony and delivers built-in voice and wireless support as well as other advanced features such as voicemail and auto attendant. And because the solution uses SIP trunks, your company can save on monthly phone charges.

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Cisco redefines what you can do on an Android device

Google’s Android operating system is one of the hottest names in mobility right now. According to a Feb 9 Gartner report, “In the [worldwide] smartphone operating system (OS) market, Android grew 888.8 percent in 2010 and moved to the No. 2 position.” No other mobile OS grew anywhere near as fast as Android.

So it makes perfect sense that Cisco should be a part of the growing Android ecosystem. We are pleased to announce Cisco WebEx Meetings for Android and Cisco Mobile for Android.

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