Providing good feedback does not occur naturally or by default. To provide effective feedback, leaders must learn, develop, and cultivate fundamental skills. Organizations that do not address these fundamental skills risk creating an environment where people fail to observe, reflect and self-correct their behavior.
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In 1998, Fast Company wrote an article on employee feedback and over ten years ago managers faced the same problems:
Too many leaders still treat feedback as a once-a-year event, rather than an ongoing discipline. “Doing annual appraisals is like dieting only on your birthday and wondering why you’re not losing weight,” cracks Saunier. Too many leaders confuse feedback with paperwork. “Filling out a form is inspection, not feedback,” says Kelly Allan, senior associate of Kelly Allan Associates Ltd., a consulting firm based in Columbus, Ohio whose clients have included Boeing, Paramount Pictures, and IBM. “History has taught us that relying on inspections is costly, improves nothing for very long, and makes the organization less competitive.”
Why is giving feedback so difficult? Read More »
Tags: business, business advice, event, how to, leadership, WebEX, webinar
It’s your dream.
On occasion, you would love to get up a little later, not rush to shower and get dressed, have a decent breakfast and avoid jumping in the car and dealing with traffic. You know you’d be more productive working at home, pounding away without interruptions. You are wearing your comfy day-jammies because you don’t have to dress to impress.
How do you make it happen? (Learn more first hand at this free event.)
The answer is becoming an “agile worker”.
“An Agile Worker operates from any convenient location. They may use a desk in the office or a casual drop-in space designed for short micro-working spells. They are often found working in a public space with WiFi access or whilst travelling using mobile GPRS or 3G connected devices. Some are road warriors staying in hotels, moving from meeting to meeting and working throughout the day as and when they can gain access to networks. Agile Workers also work from home usually on an occasional (say one or two days in 10) basis.” – Steve Gillies, BT Viewpoint
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Tags: business advice, event, how to, No Office Required, WebEX, webinar
One of the challenges all of today’s manufacturing companies face is global operations that require increased attention from a diverse and oftentimes shrinking or aging workforce. Manufacturers and machine builders are faced with challenges every day in terms of getting the right engineer or expert from her office to the plant floor half the globe away. If the plant is down or operating inefficiently there are huge cost impacts to the manufacturer, huge support cost to the machine builder, and just tremendous impact to the value chain.
At Cisco we have shaved hundreds of millions of expense dollars from our budget by using a variety of collaboration tools. These start with Unified Communications but they include tools like WebEx, TelePresence, Video and Active Collaboration Rooms. These all add on to the existing capabilities of Borderless Networks. Many of our manufacturing customers already use these tools and are successfully stripping cost from their Operations every day.
Imagine the power of walking into a conference room, pressing a button on the phone and instantly seeing your assembly operations in China and Germany, being able to share data with the operations people from both plants with your staff in Michigan. Finishing that meeting you can capture the action items via your interactive whiteboard, set up follow-up calls via WebEx (all without printing, by the way! A Green feature!). Then you can get a cup of coffee and head back to your office and handle the call from Brazil about the packaging machine that wraps half the skid, then shuts down – and you do that from your phone, finding the design engineer that is at a customer site in Australia. And you did this all without having to fly anywhere, and you had visual contact with everyone. Read More »
Tags: active collaboration, aging workforce, body scanners, Borderless Networks, global, Green, machine builders, macs, Manufacturing, Open, operations, Standard technology, TelePresence, unified communications, Value Chain, video, WebEX
Do you ever have those mornings when you are certain someone has a hidden camera pointed directly at you to catch all of the blunders and bloopers you make as you diligently try to get from point A to point B? I had one such morning recently as I was making my way into the office.
The first call from my colleague came as I was pulling out of my driveway. A series of calls followed as the issue at hand bubbled up. With safety of utmost concern, I pulled over on a delightful tree lined street in our neighborhood to continue the calls. It soon became clear that I was going to be in my new roadside office for awhile.
This is where I get excited about the possibility of mobile technology.
Here I was in my mini-van with a sleeping infant, snug as bug in the back (listening to lullabies delivered by Pandora’s mobile app)…and I was tackling an issue, effectively, because I had all the tools I needed at my fingertips.
I watched and reviewed a video, sent real-time feedback to the editor and shared an updated plan with the team using Webex’s mobile app. No time lost, no interruption to the workflow.
I breathed a sigh of relief as I pulled away from my roadside office and continued on my way to daycare and then the office, knowing the issue that arose an hour before was now resolved.
You never know when or where you might find yourself in your very own roadside office, and while it’s not the ideal place to conduct business, take comfort in knowing mobile technology will be sitting right there with you in the passenger’s seat…as you make those calls and close that deal.
Describe your roadside office. What technology makes it work for you?
My Roadside Office
Tags: mobility, video, WebEX
In an economy that is struggling to recover, looking for a job can be challenging – even if you already have one. Many of those jobs involve managing people which puts you in the hot seat not just for your performance, but also for how well your team performs. If this is your first time, you’ll need help.
Reserve your spot now. Register here.
Then Ken Blanchard Group delivers some of the best management advice in the world. They understand stepping into the role of a new manager—or taking on a new group of people is a challenge for even the most seasoned of professionals.
Making the move from an individual contributor to supervising the work of others brings a whole host of new challenges. As a new manager, it can be a confusing time Read More »
Tags: Blanchard, business advice, event, leadership, learning, videoconference, WebEX, webinar