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Announcing the MSI on Cisco Jabber (Part 1)

July 23, 2012 at 4:29 pm PST

Cisco recently announced the availability of the Cisco Jabber for Windows client which now supports the Cisco Media Services Interface (MSI). This is Cisco Jabber’s first step towards integration into the medianet architecture and along with similar support within the WebEx meeting client will have a profound effect on how customers can manage Quality of Service (QoS) for desktop video enabled applications.

Today, one of the most common issues which prevent a wide scale deployment of desktop video clients is the lack of visibility and control that the network administrators have over these deployments. Unlike video conferencing or telepresence units that are invariably in the same place, desktop clients by their very nature move around and can pop up just about anywhere: Inside and outside of the enterprise, connected via VPN or wireless and, of course, they are mobile enough to appear in different offices unannounced. Given that network administrators are charged with delivering acceptable application performance across their network infrastructure, the uncontrolled deployment of desktop video can be a real nightmare. Is the network ready to support the potentially large numbers of concurrent desktop video sessions? What happens if too many sessions are concentrated in a site with limited or oversubscribed bandwidth? How do I protect my existing revenue generating applications from the impact of bandwidth hungry video applications? It is no wonder that it is the network administrator who typically ends up being the roadblock to deployment, given the lack of tools by which to do capacity planning, performance monitoring/management, and, of course, traffic engineering to protect the experience.

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Video Conferencing is Free and Seamless in WebEx Meetings

In WebEx Meetings, we have a feature that allows you to video conference that easily mimics the ebb and flow of natural conversation. We call it Active Speaker.

Get your free WebEx Meetings account today.

Active Speaker pushes the video image of the person speaking to lead position so you can actually follow the conversation via webcam. This means the person talking is the one you see featured.

This works especially well in theatre mode. In the screen shot below, you can see Wolfe Blizter’s video image is featured above the others because he’s the one talking (this was during a CNN election event earlier in the year). In this case he has four other guests (you can get up to six*) shown in the view. As you talk, the featured adapts and changes to show who is talking (watch this video to learn more).

This is a fun, lively way to host an online discussion -- with everyone engaged using their web cams. Now you can let the conversation take the lead -- brainstorm, negotiate, laugh.

Once you get your account, be sure to turn on your camera.

When you start your meeting, Read More »

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Extraordinary Teamwork When Teammates are Remote

I enjoy being part of a team. It’s great for generating ideas, getting support for my ideas, feeling like I am not alone and knowing I can get help if I get stuck. And then there’s the celebrating when we pull off a big project and get to share in the glory and excitement.

But these days, at least half my team members are somewhere else.

While I can walk down the hall to talk to some of my co-workers, I find I am on email or WebEx for others. Keeping everyone on track is my main goal. In this article on the Seven Habits of Extraordinary Teams, they confirm communication is an important ingredient:

Depending upon the goals and time frame, teams should meet at least once a week, and more often if necessary. More importantly, team communications must be tooled (or retooled if necessary) so that each team member understands what’s going on–and, perhaps more importantly, what is expected of him or her before the next meeting.

But it also cites the complimentary requirement that goes with good communication, sharing resources.

For a team to be successful, members must be willing to share whatever resources they control that are required for the team to achieve its goal.  These include physical resources (money, materials, office space, computers, etc.) as well as mental or emotional resources (like ideas, suggestions, encouragement, or enthusiasm). When team members hoard, teams are weakened–often to the point of total failure.

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Record Your Next WebEx Then Share It. Here’s How.

A great way to get more from your next meeting is to record it.

By recording you can focus on the interactions and worry less about taking notes. You can also share the recording with those who couldn’t make the meeting. You can even intentionally record a session to share publicly on your website or via social media.

Here’s what you need to know. Read More »

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This Cloud is For Me

In my first job as a nurse manager every morning I was delivered a stack of interoffice envelopes.  Some mornings now when I open my email and find 40 messages have come in overnight, I think wistfully of those simpler days.  I could send a response and not hear about it again for at least a day.  Now, I can’t even read the next message before the one I just answered is back in my inbox.  And I still think whoever created mail groups must be the spawn of Satan for developing corporate sanctioned spam.

But I do love IM.  It might be the single most impactful tool to influence productivity ever.  I kept a tally one week and it saved me an average of 20 phone calls a day, or in real terms, 20 delays in getting my work done.  My friend Bethany told me the other day her company doesn’t use IM.  Are they nuts?! It is instant, focused collaboration without calling a meeting or picking up a phone.  I can go to Webex Connect, our IM tool, and instantly contact anyone in the company. Well maybe not John Chambers, but anyone else.  I will also know if this is not the time to interrupt them.   I’d give up my dishwasher before I would give up IM.

But it never occurred to me until this morning how much of the change in how I work was because of the cloud.  From the photos, music, Facebook, to email, IM and web conferences our day is comprised of many clouds.   One of the great things about working at Cisco is the abundance of data.  Global cloud traffic will increase 12-fold from 2010-2015.  And data center traffic will equal 4.6 quadrillion  emails by 2015.   I think most of that is in my Inbox.

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