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Making it Easier for You to do Business with Us – Fixed Price Professional Services from Cisco

Professional services, Consultancy Services, Advanced Services – call them what you will.   I can hear you say:   “On No!  Complexity”.  “Now I need to work a Statement of Work”.  “I need help to get my project on time, can’t this get easier?”  “I need to get my legal contracts team involved.”  “Why can’t you just tell me a price?”

Common reactions from some of you who will engage any (and I mean any, not just Cisco!) professional services organization (for example,  Cisco Services or one of our many partners) to help bring additional experience, expertise and resources to your projects.  The good news is, where appropriate to your requirements, this complexity has been substantially reduced, with Fixed Price services from Cisco, available now for many of our most popular products and solutions.

I will confess: this is not new  – in fact we (quietly) first released such Fixed Price services back in 2009, to support the Cisco Unified Computing System deployments! – and if we’re honest, we’ve not talked much about them and how successful they’ve become, with many, many customers taking advantage of these quick-to-engage expert services.

These services have really made it easier for customers and partners to do business with Cisco, delivering a number of significant advantages to our customers and partners, as illustrated below.

 

Cisco Fixed Price Services - Characteristics

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Leading Universities Help in the Development of the New WebEx Social for Higher Education Offer

Technology is changing our lives at an incredibly rapid pace. Yet, a great deal of work remains in providing colleges and universities the collaboration tools they need to drive greater levels of knowledge sharing and innovation. That’s why we have worked closely with a number of leading higher education institutions, including Duke, North Carolina State, Case Western and the University of Chicago, to develop the new WebEx Social for Higher Education offer – being announced today at the annual EDUCAUSE conference.  This people-centric, cloud collaboration platform helps unify the education workspace and provides a truly connected learning experience, not only for students, but for the entire ecosystem, including faculty, staff and administrators.

With WebEx Social for Higher Education, users can quickly find subject matter experts, gather feedback from groups, collaborate on documents and locate relevant content and communities to help complete assignments and projects much more efficiently.  It engages students the way they want to be engaged – from anywhere and on any device (including iPad and iPhone), making information accessible to a broader audience to expand teaching and learning opportunities.

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Success in the Cloud: Better Collaboration, Better Business for Coraid

When we designed our WebEx Cloud applications, we had some critical customer needs in mind—improving internal and external communication, outshining competitors, upgrading technology, and staying within the budget, to name a few.

It’s exciting then to check in on a customer like Coraid, a cloud storage company of 170 employees, and see how a suite of Cisco collaboration tools has helped the company achieve, and exceed, its expectations. Read More »

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Telepresence in the World of Many Clouds

As my colleague Roberto De La Mora recently wrote, the cloud is the place to collaborate in today’s business world. Whether your organization needs private, public or hybrid cloud environments, Cisco and our broad network of partners can provide solutions that best suit your business needs.

And what if your collaboration needs include telepresence? Where does telepresence fit into the cloud?

With Cisco, telepresence fits into your cloud infrastructure wherever and however you need it. According to Forrester, “videoconferencing innovation today is geared toward extending connectivity…through cloud-based services or new lower-cost on-premises deployment models.”

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Openstack San Diego 2012

As the OpenStack Summit in San Diego is about to start, I wanted to look back upon this past year and talk about Cisco’s future with OpenStack.

When first learning about Rackspace and NASA coming together to create OpenStack, we saw an opportunity for Cisco to contribute to an important open source project to build a new platform for cloud computing.  Since then, we’ve seen the community grow and more companies get involved to build on OpenStack as a platform for their own cloud services.

During this time, our OpenStack@Cisco team has contributed expertise and code to advance the platform.  Working with several other vendors at the Santa Clara design summit in 2011, we started the Quantum networking service as an incubation project which I’m pleased to say has now moved into core with the Folsom release.  This project makes networking a first class citizen alongside compute (Nova), and storage (Horizon), representing a significant step forward in how cloud computing platforms are built and operated.

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