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Avoiding Silos: Integrating Social Business and Unified Communications

Many in the media have observed that this year’s Enterprise 2.0 conference represented an inflection point in the industry. There is growing interest in how organizations can move beyond stand-alone community sites and leverage social collaboration to “get work done” within business processes. We see the same trend. Discussions Cisco had with attendees, as well as discussions heard during many of the conference sessions, have shifted from a debate about tools to a transformational conversation regarding social business. The transition from a technological focus to one that examines business value requires leadership teams to act more strategically to avoid social silos.

At the June Boston event, I had the opportunity to participate in a panel session,”Integrating Unified Communications and Social Business“, that addressed a critical foundation of this new conversation. Moderated by Irwin Lazar, VP and service director, at Nemertes, the panel examined how social collaboration and unified communications can be integrated into a seamless experience to “get work done”; how companies can best address business and IT management issues; and what organizational changes need to be considered to solidify planning around all forms of collaboration. The clear message coming out of the panel discussion was that “social + UC” is a market convergence trend that will change how organizations examine current and future enterprise collaboration platforms. We agree. Cisco WebEx Social has been designed from the ground-up to include instant messaging, presence, voice, video, and conferencing as core platform capabilities. Below are other highlights and reflections from the panel discussion: Read More »

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Can You Hear Me Now

On June 19th, Cisco released WebEx Social which encapsulates Cisco’s ability to “Work Your Way” by letting the user have mobility, security, and flexibility which coincides with Cisco’s philosophy of work-life balance. -- WebEx Social

With the ability to be anywhere, anytime; our productivity could be limitless and it brings our technology into our modern World of “Go, Go, Go!”  At the same time, how great would it be to be able to have that great cup of Joe served by our favorite Barista while hosting a WebEx about our Quarters projections!  Or let’s take this another step into the realm of Government; how great would it be to have the mobility, security, and flexibility at the fingertips of those gathering necessary sensative information in order for the decision makers to make the best decision possible.  This aspect of “Work your Way” is what the Military along with many other Government Agency’s are wanting to achieve.   

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Cisco WebEx Telepresence: Cisco Extends WebEx Beyond Web Conferencing to Now Include Social and Telepresence

We all know that in-person communications matter. According to a recent study by The Economist Intelligence Unit, 75% of Global Business Leaders state it is critical for business success. Nothing compares to it when it comes to making a first impression, managing a crisis, brainstorming creative solutions to a problem, or kicking off a new project.

But in today’s global workplace, facilitating in-person meetings is more and more difficult with a workforce that’s increasingly shifted by time and location.  Even among video conferencing systems the only solution that provides a natural “in-person” meeting experience is telepresence . Telepresence creates the intimacy of an in-room meeting, keeps employee engagement high and increases effectiveness by bringing participants together virtually.

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