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WAN Automation Engine and Segment Routing: Two Great Solutions Even Better Together

Are you looking to deliver an intelligent, dynamic and highly optimized programmable network where applications have control in how they explicitly traverse the end-to-end network?

If so, you have probably been watching the Application Engineered Routing story unfold since it was launched in March 2015. For those of you following this developing chapter in the end-to-end application control play book, you might have read the past few blogs by my colleague, Frederic Trate (here and here) or even watched Dave Ward, Cisco CTO and Chief Architect, present on engineering the network for applications on the main stage at MPLS World Congress 2015 earlier this year (see Featured Content). Read More »

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Why Your In-Store Web, Mobile, and Video Experiences Matter

The lines between offline and online experiences are blurring. Customers no longer go online, they are online 24/7, and that includes inside your stores. In fact according to recent Google research, 89% of smartphone users leverage their smartphones while shopping in stores. And close to 70% of those used it to look at the retailer’s site and 21% look at apps.

Furthermore, according to Laura Wade-Gery, executive director of Multi-channel eCommerce for Marks & Spencer, “Shoppers who shop on our website as well as in our stores spend four times as much; throw smartphones into the mix and they spend eight times as much.” Enabling web, mobile, and video experiences in the store represents a huge opportunity – whether it is interactive, connected digital signage; Wi-Fi; employee-focused endless aisle apps; and so on.

Yet the majority of our customers face the reality that digital innovation is overwhelming their enterprise network. Everything from web apps, HD video, software updates, mobile apps, and even digital signage are traversing the network eating up valuable bandwidth. In addition, most retailers subscribe to doing more with less – particularly when it comes to IT – so upgrading enterprise network bandwidth across every store every few years is often just not viable, both from a budget and agility perspective. That is not to mention that a lot of Cisco customers can’t upgrade their bandwidth due to store location even if they wanted to.


But bandwidth constrained enterprise networks are only one side of the story. Latency is the other, whether caused by distance or amplified by enterprise network architectures such as backhauling Internet traffic over the WAN through the datacenter and out to the Internet. Currently, the vast majority of retailers use this network topology for store Internet access.


And as we all know, high latency is particularly detrimental to web application performance.


Just look at the difference in latency and bandwidth between in-store and residential Wi-Fi. In fact, latency for in-store Wi-Fi is higher than latency for LTE.


The bottom line is that congested, high-latency, low bandwidth enterprise networks result in slow HTTP applications, video, and software updates.


And we all know that video or apps that are slow or not working properly are bad for business. There has been plenty of research highlighting the fact that as web apps get slower, conversion rates decrease, abandonment rates increase, and employee productivity plummets.


In other words, slow apps – whether inside or outside the store – equals unhappy customers and unproductive employees. The answer to this problem? Retailers need to focus on accelerating HTTP/S applications, video and software updates while maximizing enterprise network bandwidth to ensure fast, high-quality experiences to all of your end users.

To learn more, be sure to register to join us on June 16 for a free one-hour webcast.

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Reinventing Conferencing

What kind of a world will you live in three years from now? How about five? Will your personal robot pour you a drink after your self-driving car delivers you home? That’s where we’re headed, and it’s a pretty quick trip: self-driving cars are already on public roads and you’ll soon be able to buy that humanoid robot.

Cisco’s Collaboration team thinks a lot about the future—not just about how we’ll get around and get our drinks, but about how we’ll connect and collaborate. We’re passionate about the future of collaboration, about giving the world collaboration tools that are every bit as smart as those self-driving cars and whiskey-pouring robots.

Where we’re at: today’s challenges
Before we talk more about the future, let’s talk about where the industry is right now. Over the years, various vendors have given us audio conferencing, web conferencing, and video conferencing. Each of these technologies were introduced at different times, and have matured at different paces—with audio being the tried-and-true veteran, video conferencing the relative newcomer and web being the thing that came somewhere in-between.

Herein lies the problem: Read More »

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Our Week as Video Broadcasters: 5 Insights

In mid-May, we told you about our plans to broadcast live keynotes from Cisco Live  on, specifically from our home page.

Well, we did it. For four days, May 19-22, our live video coverage on our home page included:

    • John Chambers keynote
    • Rob Lloyd keynote
    • Industry keynote — IoT
    • Guest keynote — Sal Kahn from Kahn Academy

Here are a few snapshots of what it looked like:

cisco live day 2a

cisco live home page_mobile

Now that the event is over, what did we learn — and where do we go from here?

  1. Video is engaging. Over 7,000 people clicked on the spotlights to view the live streaming videos in just four days.
  2. Video and screen size matter. The larger the screen, the longer the attention span. We delivered a fully responsive experience across PCs, tablets, smart phones and connected TVs and were able to track the attention span accordingly. It was the greatest on PCs (29 minutes), followed by tablets (12 minutes) and phones (8 minutes). There was a single view on a gaming console that lasted 28 minutes.
  3. Video needs to be purpose-built. Personalization is key to increase engagement opportunities. Video is no different. It needs to create mutual value between the viewer and the business.
  4. Video needs to be a priority. Partnerships and prioritization across IT, user experience, digital strategy, analytics and video teams are crucial to the success of your overall video strategy. The whole is greater than the sum of all parts.
  5. Video requires innovation. We plan to explore new and exciting ways to leverage video on our homepage — and pull cross-functional teams together to help us test, experiment and innovate.

 What are your discoveries around video? What have you found works and doesn’t work?



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Portland State University rolls out 802.11n and 5760 Series Controller

Portland State University is Oregon’s largest and most diverse public university encompassing 50 city blocks, eight schools, 226 degree programs, 29,000 students, including 1,700 international students from 91 countries, and 126,000 alumni. For the second year in a row, the US News & World Report has named Portland State University a top 10 “up-and-coming” national university in its Best College rankings, released online Sept. 10.

In 2010 Portland was one of the first schools to adopt the Cisco CleanAir capable Access Points 3502 to address the frequent sources of interferences found in a typical school environment. In this blog, I will describe how the students adopt technology to learn as well as share some details about our conversation with Tamarack Birch-Wheeles, the manager of Network Team in charge of the WLAN deployment with the 5760 Series Wireless LAN Controller.

psu Read More »

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