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Ringing in 2015, the WebEx Way

Happy New Year! As I return from the holidays and begin the year ahead, I’m energized and excited about all the amazing accomplishments we achieved with WebEx in 2014. Many recollections come to mind that I’d like to share with you. And I have exciting news for 2015 — already! More on this in just a minute…

WebEx is really at the core of everyone’s work life. With over 60 million users and more than 1 million meetings a day, we really impact how people work and live. It was just a little over a year ago that I started leading the Cloud Collaboration Applications team at Cisco. When I started, I challenged the WebEx product team with a new goal to dramatically improve our already great web conferencing tool. A key element of this goal was a focus on simplicity. Making WebEx simple in addition to enhancing functionality was the target. Bottom line: It is our mission to delight every WebEx user and make their work life more productive.

The New WebEx

My team took this challenge to heart and made significant product changes in this direction. In October 2014, we launched the New WebEx that comes with a new clean intuitive interface, improved web landing pages that make it easier to join online meetings, much faster meeting load times, better video layout, and wideband VoIP audio for better audio quality. Read More »

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Summary: Crossing the bridge – Five cloud services you should pay attention to

A number of key applications consumed by businesses through premise-based deployments are now available from the cloud. Irrespective of where you are in the evolution to the cloud, here are five services that are worth your attention.

Read my full article for a closer look!

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How Web Conferencing Is Helping HIV/AIDS Patients in Kenya

profile_dr_ndwigaThis post was written by Dr. Stanley Ndwiga, Outreach/Project Doctor at Gertrude’s Children’s Hospital in Nairobi, Kenya. It was originally published on the Huffington Post.

Ten years ago, an AIDS epidemic was ravaging Kenya and other countries in sub-Saharan Africa. In one year alone, as many as 40,000 Kenyan infants were born HIV-positive, and only 30 percent of them could expect to see to their 5th birthday. Millions of Kenyan adults succumbed to AIDS, orphaning many millions more.

Today, thanks to better drugs, community outreach, and education, fewer Kenyans are acquiring HIV, and the number of those who have AIDS has fallen to 1.2 million, or 1 in 20 Kenyan adults. It is still a significant number, and we have a lot of work yet to do.

At Gertrude’s Children’s Hospital in Nairobi, clinicians have been given a big boost in that effort through web conferencing technology.

Photo courtesy Gertrude's Children's Hospital

Photo courtesy Gertrude’s Children’s Hospital

Read More »

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Got Mobility? Check. Now What?

The mobility discussion isn’t fresh off the presses. BYOD isn’t something you have to look up to remember what the D represents. But much of the business-mobility discussion still focuses around smartphones and basic access. It’s a pretty limited view when you consider the potential beyond the petri dish of e-mail and calendaring.

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Take me to your keyboard…

Having access to my work e-mail and calendar on my smartphone is good stuff. As is having my choice of phones. And even the simple tools benefit my productivity, while letting me have a life beyond my job. Surprise, surprise: Sometimes “work happens” outside the normal work hours of my particular time zone. And, yes, “life happens” during my normal work hours.

I could be productive on a laptop from home, but my dog would soon gnaw through my keyboard in protest. (Hastened by prodding from my kid and a jar of peanut butter.) But she doesn’t mind if I check and answer e-mail at the dog park.

She’s a pretty advanced dog. She even accepts the need for instant messaging and an occasional WebEx conference, although her presence typically requires liberal use of the mute button.

Beyond the Basics
So, what’s missing? Once people get over the novelty of e-mail and calendaring, they look for more. If they can slingshot birds across the universe, book airline flights, and deposit checks on these pocket-sized supercomputers, shouldn’t they be able to do more?

Read More »

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From Product Strategy to Implementation

Looking at the history of video collaboration there are a few identifiable transition points.  The introduction of audio and video delivery over IP networks created opportunities for widespread affordable deployments and the video conferencing market began to expand.  The scale of deployments, however, was in general neither large nor pervasive.  In 2006/2007 new offerings (like the CTS 3000 from Cisco’s TelePresence team) introduced highly reliable, full HD (1080p), full motion (30fps) experiences with a level of simplicity making it operable by any user irrespective of technical knowledge.  As Full HD became available across the breadth of video conferencing platforms, the whole market rapidly doubled over the following two to three years.  This created another market pillar in collaboration.

Push the clock forward 6 or so years to today…

The distinction between video conferencing, unified communications and web conferencing is now very blurred:

  • The user community has matured.  They are no longer satisfied with connecting over audio, video or content.  They want to achieve the startup experience of small, tightly connected teams across a geographically dispersed workforce.  This means leveraging all of the above features where and when needed, in a simple and intuitive way.
  • IM, presence, audio, video and content collaboration are becoming Read More »

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