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The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process

Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joined us to talk about improvements that simplified the overall Services Entitlement process, and hinted at future improvements that were underway.  Jim’s team recently completed changes to our Return Materials Authorization (RMA) process, and as promised, he returns to the blog to walk us through those changes, and what they will mean for your experience working with Cisco.

jafuller By Guest Contributor Jim Fuller
Installed Base and Contract Data Quality are a consistent challenge for customers. Customers and partners use contract data to manage both their services with Cisco and the information they need to renew service contracts. Cisco wants to make this experience easier for our customers, so we’ve been making improvements to the tools and systems our customers need to maintain their installed base and contract data -- starting with our Return Materials Authorization (RMA) process.  Read More »

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The We’re Listening Blog Series: What We Heard at Partner Summit

Cisco hosts a multitude of conferences, tradeshows, and online events each year. For our customers and partners, these events are great opportunities to interact with Cisco experts and keep current on the latest products, technologies, and network solutions. For Cisco, they are also a key way that we connect with our users and listen to their feedback about what’s working and what’s not. For example, we recently wrapped up the Partner Summit in Boston. Joe Pinto, Senior Vice President, Technical Services,  attended the event, and joins us to share his key takeaways.

Joe Pinto By Guest Contributor Joe Pinto

Last month, I attended Cisco Partner Summit 2013 in beautiful Boston, Massachusetts, and walked away energized about applying what I heard toward making Cisco easier to do business with. Read More »

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The We’re Listening Blog Series: Making Licensing Easier through Automation and Increased Visibility

In our September We’re Listening blog, Brian Jeffries, vice president of operations, talked with you about steps taken to ease your challenges with Cisco software licensing. I asked Brian to update you about our progress around licensing and software management. Brian leads a Cisco-wide initiative focused on simplifying our customers’ software licensing experience.

Brian Jeffries, VP, Operations by Guest Contributor Brian Jeffries

We continue to actively listen to you–our customers and partners–and we are still hearing that you want a better Cisco software experience. The good news is, we have made some major progress with our software initiative that we launched a year ago. In addition to launching new software licensing products, we have made many improvements to how you manage software today. Read More »

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The We’re Listening Blog Series: Improving Cisco Customer Experiences – What We’re Doing to Address Your Concerns

Many of you take part in our annual satisfaction surveys.  You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13.  For this installment of the “We’re Listening” blog series,  I asked Joe Pinto, Senior Vice President, Technical Services, to review these responses and what we’re doing to improve your Cisco experience.

Joe Pinto  By Guest Contributor Joe Pinto

While overall feedback from our customers and partners in FY13 has been positive, we know there is a continuous need for improvement. One of the questions you often ask is, “What is Cisco doing to make Cisco easier to do business with?” Here’s a sampling of areas you’ve asked us to address and progress we’re making in those areas:  Read More »

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The We’re Listening Blog Series: Investing in Reliability and Speed

In this installment of the “We’re Listening” blog series, Sheila Jordan discusses how our technical investments make a difference in your cisco.com experience.  Sheila is Cisco’s Senior Vice President of IT Communication and Collaboration.

Sheila Jordan By Guest Contributor Sheila Jordan
 
“That was faster than I expected.” How often has this popped into your mind during an online session? Probably not often enough, and the bad experiences tend to stick.

We heard your message: Make sure online applications are “always on” and run faster. To do that, we’ve invested in the technological muscle to respond, notably the Cisco Metro Virtual Data Center (MVDC). Here’s a quick look under the hood. Read More »

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