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Ask Cisco: What’s the difference between a warranty and service contract?

February 20, 2012 at 8:00 am PST

Q: I have a business with 150 employees and am looking into upgrading some of my IT hardware. When evaluating products, the availability of a service contract is sometimes mentioned. If the hardware I’m purchasing already has a warranty, why would I need a service contract? Aren’t they the same thing?

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