Collaboration technologies power a new way of working where everyone, everywhere can be more productive through face-to-face and instantaneous communication. In previous posts, we’ve discussed how VoIP, TelePresence and Mobile Collaboration are reshaping the government workspace. For those organizations that often forced to do more with less, flexibility in service models is essential to accessing these transformative technologies.
As we’ve seen in education, the move from on-premise service models to the cloud gives organizations the ability to deploy advanced collaboration services while minimizing the requirements of an upfront investment. But a hosted delivery model not only minimizes cost, it also increases efficiency and effectiveness, reduces the burden on IT staff and ensures access to the latest releases.. With the right deployment model government workers can access the collaboration tools they want, whenever they need them.
When the City of Charlotte, North Carolina was preparing to host the 2012 Democratic National Convention cloud was the easy choice. With Cisco Hosted Collaboration Solution (HCS) the city was able to integrate its contact call centers and deliver excellent caller experiences to citizens and visitors before and after the political convention. With Cisco HCS the city found a solution that scaled to meet their needs during a major event and continues to better serve its citizens. But the benefits of choosing cloud don’t end there. With cloud services the City of Charlotte has lowered the total cost of ownership for the contact centers saving the city more than $100,000 a year!
With that kind of financial and operational flexibility, it’s not a surprise that more agencies are turning to hosted solutions. Is your government organization ready to take advantage of the cloud?
Tags: cloud, Collaboration in the Cloud, federal government, HCS, Hosted Collaboration Solutions, local, state, TelePresence, video, voip, WebEX
After more than 15 years of working in the telecommunications and IT industries, I’ve seen firsthand how people use technology to make a difference and change lives. While there are innovative uses of technology across all industries, nothing continues to impress me more than how collaboration technologies are reinventing education.
As we’ve seen time and time again technologies like video and mobile devices are enhancing 21st century learning. But no matter what technology schools and educators are using, the delivery of services matters. Thanks to the cloud, schools can deploy advanced collaboration technologies with increased financial and operational flexibility.
With Cisco Hosted Collaboration Solution (HCS), organizations can implement unified communication applications while saving money by switching from a capital expenditure model to an operational expenditure model. The flexibility of the cloud enables customers to accelerate rollouts, improve business agility, lower maintenance and utility costs all while continuously delivering services.
Take for example Perspectives Charter Schools, which serves more than 2,300 students across several Chicago communities. When Perspectives Charter Schools made the shift from an on-premise unified communications system to a cloud collaboration solution they lowered monthly costs, simplified system maintenance and improved administrative efficiency. With Cisco HCS, Perspectives’ monthly bill is now 25 percent less than their previous monthly costs for phone lines, maintenance, software support contracts and repairs. But while the total cost of ownership for communications has dropped, the quality of services hasn’t. The schools have added new collaboration capabilities such as voicemail-to-email and single number reach help make staff members more accessible.
And they’re not the only ones…
Alamance-Burlington School System in North Carolina made the same shift from on-premise to the cloud for voice services and experienced much of the same benefits. With Cisco HCS they’ve lowered the overall cost of their voice system by eliminated the need for one connection for each school and freeing up the IT team. Not only are they saving money, they are also increasing collaboration. The switch to the cloud gave students and faculty access to more advanced collaboration capabilities such as video and instant messaging.
Alamance-Burlington School System and Perspectives Charter Schools’ use of Cisco HCS are classic examples of doing more with less. Powered by the cloud they can both deliver the advantages of Cisco’s collaboration solutions with the financial, operational and strategic benefits associated with the cloud.
Is your school ready to start benefiting from the cloud?
Tags: cloud, collaboration, Collaboration in the Cloud, E-Rate, ERate, HCS, higher ed, hosted collaboration, K-12, managed services, TelePresence, videoconferencing, voip
In today’s digital world, communication platforms matter. In a recent Cisco Government blog post we looked at how antiquated communication systems hold back government agencies. The same holds true for educational institutions.
Legacy TDM and Centrex systems are costly to manage and limit collaboration, precluding schools and universities from truly embracing the advantages that next generation communications has to offer. As the advantages of voice over IP (VoIP) systems become well-known and widespread, more colleges and schools are making the transition and network administrators, students, teachers and parents are reaping the benefits. Read More »
Tags: centrex, collaboration, education, higher edudation, K-12, tdm, UC, unified communications, voip, voip services
Communication is key, yet too many government agencies voice platforms are living in archaic times.
As government agencies are turning to collaboration technologies like voice, video and mobility to increase efficiency and lower costs, many are faced with outdated voice platforms like Private Branch Exchange (PBX) and Time Division Multiplexing (TDM) . However, the shift to VoIP enables organizations to modernize their communications platform for more robust communication applications, while significantly reducing operating costs.
VoIP provides significant net savings by allowing the management of managing one unified network and no longer needing to sustain a legacy phone system. It also provides enhanced features and VoIP services that improve the user experience. Advanced call routing, image transfer, phone portability, as well as integration with other collaboration applications, such as voicemail delivery via email, voice call button on email are examples of functionality users have come to expect. Read More »
Tags: centrex, civilian, collaboration, dod, federal, government, ip, tdm, UC, unified communications, voip, voip services
Welcome to the Cisco Sizzle! Each month, we’re rounding up the best of the best from across our social media channels for your reading pleasure. From the most read blog posts to the top engaging content on Facebook or LinkedIn, catch up on things you might have missed, or on the articles you just want to see again, all in one place.
Let’s take a look back at the top content from February…
The Internet of Everything Economy
Cisco CEO John Chambers discusses the possibilities of the Internet of Everything Economy and the $14.4 trillion market opportunity for companies and industries worldwide over the next 10 years.
EIGRP: Enhanced Interior Gateway Routing Protocol
Chris Le and Donnie Savage discussed the reasons behind Cisco’s opening up EIGRP as an informational draft, how this benefits customers, and Cisco’s plan moving forward. Learn more: http://cs.co/jlbYTeigrp.
Cisco StadiumVision Mobile
Who watched the Super Bowl last month? Learn how Cisco is transforming the fan experience with Cisco StadiumVision Mobile, a groundbreaking solution that delivers live video to fans’ mobile devices to create an entirely new experience in sports and entertainment venues.
What connections could a Public Super Wi-Fi bring to the Internet of Everything?
Collaboration: Cisco’s Approach
What really matters in collaboration? In the first of a series of blog posts, Cisco’s Rowan Trollope starts a frank conversation about what’s top of mind for IT, how Cisco is addressing these needs and how Microsoft’s approach is not hitting the mark.
Stay tuned for next month’s edition of the Cisco Sizzle for even more great content!
Tags: Barclays Center, Bring your Own Device (BYOD), Brooklyn Nets, Cisco Connected Stadium Wi-Fi, Cisco IBSG, Cisco Sports & Entertaiment, cloud collaboration, collaboration, conferencing, EIGRP, Enhanced Interior Gateway Routing Protocol, instant messaging, Internet of Everything, IoE, Real Madrid, research, Sporting KC, StadiumVision Mobile, video, voip