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Extending the Cisco WebEx Cloud Platform to Social Collaboration

With advanced collaboration technologies like video conferencing and enterprise social software, companies are rethinking the way they traditionally have done business. Social collaboration adds a new layer to the communication experience, allowing companies to innovate, grow, expand into new markets and increase productivity. It can provide unmatched benefits to an organization including:

  • Easier access to resources and expertise
  • Contextual, real-time communications through integration with voice, IM, conferencing and video.
  • Time and resource savings that drive better utilization of existing systems
  • Social networking with less risk though rules-based policy management
  • Simplified content management
  • More effective information discovery

This week at Enterprise 2.0 in Boston, Cisco makes some announcements around our social collaboration strategy and the extension of our market leading Cisco WebEx cloud, which I describe in detail in this video blog. Read More »

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Welcome to the New Cisco Perspectives Blog!

Welcome to the new Cisco Perspectives blog.  This new blog features real Cisco customers as they share their Cisco experiences with you.

The customer stories found in the Perspectives blog span a breadth of Cisco technologies, products, and services, and provide additional insights into Cisco business solutions.

Your voice is important, too! We hope you will become an active participant in and visitor to the Perspectives blog. As our customers relate the important role Cisco plays in their business, we encourage you to ask questions, share content, and add your own perspectives.   Looking forward to hearing from you!

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Cisco Updates Mobile Ready Net Portfolio for Use by First Responders, Military and Government Markets

Cisco today announced enhancements to its 5900 Series Embedded Services Router (ESR) product line, including the 5940 ESR and 5915 ESR, to bring improved performance and added features to the ruggedized routers. The updates expand the capabilities of Cisco Mobile Ready Net solution architecture, establishing a scalable mobile network that connects organizational resources with a high degree of security to connect users how, when and where they need.

The Cisco Mobile Ready Net solution is the platform for extending information sharing and collaboration to highly mobile users, even those operating in the most severe and remote locations. The solution’s architecture targets the critical challenges of mobile networking environments, including size, weight, power, router-radio integration and ad hoc networking.

Enhancements to the 5900 Series ESR include IP Multiplexing, WAAS Express, improved performance, support for an extended number of Call Manager Express end points, Dynamic Link Exchange Protocol (DLEP), Federal Information Processing Standard (FIPS), Common Criteria, USGv6 and IPv6 Ready Logo certification and much more.

For more information, please visit:

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Making interoperability work in unified communications and collaboration

As we kick off this year’s Enterprise Connect conference, one subject I am discussing a lot with customers is interoperability. This topic is always evolving, but our customers’ need for interoperability has remained the same. So what are the customers telling us about their interoperability requirements and concerns within unified communications and collaboration, and what is Cisco’s approach to addressing those?

What customers want:

At its heart, interoperability is about enabling the free flow of communication across boundaries – whether those boundaries are geographical, across firewalls between businesses and their ecosystems or customers. Customers want to be able to share information quickly and easily across different systems from multiple vendors.

Customers also stress the need for protecting their investments in existing systems and extending their capabilities to new types of work scenarios. These systems include infrastructure (such as Active Directory or Exchange or Notes), voice and video systems (such as Cisco’s Unified Communications Manager and TelePresence and competitive products from other vendors), and desktop or enterprise productivity applications (such as Microsoft Office, IBM Lotus, SAP, Salesforce.com and others). They must work within heterogeneous environments and accommodate new solutions as they come to market.

But that two systems work together is not enough. They must come together as seamlessly as possible to ensure an uncompromised user experience

Finally, this all needs to happen across platforms and devices, particularly as we move toward a post-PC era of many different devices -- from smartphones and tablets in the field to desktop computers and immersive room-based systems. These devices need to be blended into customers’ existing collaboration environments while providing a consistent and compelling user experience.

This is what customers want.

What the industry needs to do:

Read More »

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Making the jump to IP Telephony

March 7, 2012 at 4:32 am PST

It had been 2009 when we first did a show breaking down the ‘how to’ for making the move from a traditional PBX (TDM) to a IP based system.  The industry has come a long way and we are well past the days of trying to make the technology argument. Its the only way to go these days thankfully but questions still come up on where the gotcha’s may lie…so we did what we do best…we made a video.

The episode itself is long gone but I always think its fun to look back.  Here is the promo for that first show we did..

Read More »

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